Manage internal core ingredient system of over 3K ingredients and 1M recipes.Achieve a high level of accuracy on product and recipe matching through AI model training on over 20K curated and audited learning examples.Interview users to gain invaluable real-time app operation for UX & UI development and improvement.Through this improved accuracy and constant UX/UI improvement, this has driven the app to over 600K downloads and 10K in paid subscribers.SEO research in order to drive users to the up and coming website and give Cooklist an alternate channel for exposure.Ability to effectively toggle between multiple skills, tasks, or roles on a weekly or daily basis.

Managed all facets of business operations including marketing and sales, financial tracking, inventory sourcing, packaging and shipping coordination.Generated more than $1.3M in sales, $520K in profit.Developed and maintained successful online sales relationships from scratch through 3 selling platforms to effectively expand the business.Responded to and effectively resolved customer issues to maintain a 100% customer satisfaction rate and seller profile rating.

Streamline in-studio processes to create the most efficient and effective work flows.Drive new member sales and member retention through data analysis and effectively deploying the necessary marketing or retention strategies.Be first point of contact for all member feedback and problem resolution.Provide top level customer service using interpersonal communication skills, and both on the spot problem solving and creative customized solutions tailored to each unique situation.Manage a schedule of 30 people coordinating between running various programs and tasks within the studio.Consistently reevaluate pricing, retail, customer outreach strategies and space utilization seeking new ways to grow the business.Manage the addition of a brand new fitness program: recruitment, schedule formation and management, quality and brand management, introduction to the community, and overall success of program.Consistently evaluate schedule for improvements and optimization.Form and maintain various sales and attendance reports to identify trends and opportunities including targeted marketing and customer engagement.Provide Tier 1 & often Tier 2 technical support and system maintenance on back end and POS software ensuring issues are resolved or escalated in a timely manner.Train new studio associates to ensure their success as a member of the team.

Manage daily operations of an upscale fitness studio averaging 500 customers per day, 7 days per week.Manage scheduling, payroll, and daily operations of 20 employees across 3 departments and ensuring team members are providing the highest level of customer service, healthy palatable food, and cleanliness at all times.Cultivating relationships with clients and industry professionals utilizing in depth knowledge and passion of the business and pertinent industry.Manage Facebook and Instagram pages targeting audience with daily themes, and relevant topics to encourage community engagement, in addition to constant member interaction in a friendly, energetic manner.Oversee studio maintenance ranging from small daily upkeep to elaborate construction projects ensuring a timeline is kept.Performing weekly reporting to analyze memberships and product sales to be reported to upper management.Manage inventory for retail purchasing based on trends and seasonality to maintain a well-stocked studio for optimized retail performance.Providing remarkable leadership by supporting team members on an on-call basis in and out of the studio 7 days a week at all hours of business operations.

Manage $27M inventory with a goal of 97% shipping completion rate.Manage sales forecasting of over 1000 unique items across 21 customers.Manage inventory for Canada division and works within forecasting and planning systems unique to this portion of the company.Act as a liaison and between US & Canada divisions as multiple internal divisions transition to new forecasting and planning systems.Sole responsibility of designing and performing training with new and current associates on new forecasting systems during 18-month total company transition.Collaborate with sales to ensure optimization of resources by maintaining a successful style assortment.Review and update monthly forecast for product lines in all categories.Reconcile shipping discrepancies by working with planning and sourcing teams to get the best available resolution date.

Manage $140M of inventory from 19 vendors across 10 categories and over 1200 stores with the goal of 98.6% in-stock rate including replenishment and advertisement.Communicate effectively with the merchant and space planning teams to set inventory goals to best achieve ideal inventory levels in conjunction with advertisements and company standards.Review and update monthly forecast for product lines in all categories.Demonstrate expertise in performing various tasks on up to 8 company specific systems.Engage in productive relationships with vendors and stores to best meet our inventory goals and initiatives.Manage ordering of over 1000 product lines from numerous vendors daily.Optimize inventory through inventory turns, excess and aged inventory status.

Perform analytical reporting using Microsoft Excel and the Super Kmart AS400 interface, preparing up to 20 reports per weekCoordinate with various levels of colleagues in information gathering and compilation to be redistributed to 40 associates in the Kmart division.Expedite orders with potential risks in a timely manner to ensure optimal fill rate.Develop short-range and long-range goals, operations, and sales opportunities for 25 stores up to 14 weeks in advance.Perform analysis to judge the performance of the company to improve the operations of the 25 Super Kmart stores, and further assessing any outstanding issues.

Informed merchants with the monthly revenue of $5,000-$500,000 on credit card processing performed by companyMaintained company standards in acquiring a minimum of 12 sales leads weeklyUtilizing Microsoft Office skills by maintaining multiple coordinating programs

Enforced food sanitation requirements among food establishments ensuring a minimum of 75% compliance to remain a certifiably clean place of businessMaintained requirements among local swimming pools to ensure the health and safety of the publicUtilized problem solving skills when approached with out of code establishments and necessary public health program updates

Exercised time management skills by maintaining a part-time work schedule coinciding with a demanding full-time school scheduleOrganized the store’s 1,000+ products and daily paperwork accounting for 100% of the daily salesMaintain company sales goals and standards of $1,300 per day by up-selling and providing the most accurate, detailed information to the customer