Brian Kelly Email & Phone Number

Grand Rapids, MI, US

- Used SAP software to manage a book of business- Called existing clients for payment status updates on past due invoices- Researched clients in order to find proper contacts- Made 40+ contact calls daily- Ran weekly reports and orchestrated weekly meeting

- Managed and placed orders (via phone, email, and system)- Managed shipments and deliveries (UPSG, FedEx)- Managed warehouse inventory- Acted as a company liaison at a customer’s location

Grand Rapids, Michigan, United States

- Market door to door and over the phone to businesses about improving their gas equipment efficiency.- Replace outdated thermostats with new thermostats on site after getting approval.- Replace water equipment with more efficient water tools.- Assume customer satisfaction with each installation

- Installed and Managed "Zoom" phone system- Installed and Managed "Zoom" conference rooms- Managed GSuite- Helped the team with all technical questions

• Organized CRM system to fit HRC’s needs
• Established organized segmented lists to market to
• Created client testimonial stories for marketing tools
• Wrote directed emails to send to targeted lists
• Ran Deal Reports weekly

• Placed orders for existing customers of the Gordon Restaurant Market
• Assured customer satisfaction by providing them with current specials and promotions
• Marketed exclusive pricing, coupons, and loyalty programs for a major retail chain

Greater Grand Rapids, Michigan Area

• Sold Murder Mystery live events to customers across the country
• Assured customer satisfaction with the live events
• Marketed services to large companies in the Grand Rapids area

Greater Grand Rapids, Michigan Area

• Assured customers were completely satisfied while renting a vehicle
• Marketed Enterprise’s services to businesses, body shops, and dealerships
• Sold protection packages to customers renting a vehicle
• Provided customers with information about the rental process via phone calls

Greater Denver Area

Guided tours of Sports Authority Field at Mile High for the Denver Broncos

Denver, CO

-Conducted tours of Sports Authority Field at Mile High-Set up the Hall of Fame Museum before opening-Posted updates to social media sites

Denver, CO

-Sell retail merchandise for the Colorado Avalanche, Denver Nuggets, Colorado Rapids, and Colorado Mammoth-Operate cash register-Manage floor section

Bachelor of Applied ArtsMajor: Recreation and Event ManagementFocus: Commercial RecreatiomMinor: Business Equivalency

Greater Grand Rapids, Michigan Area

Line leader for fulfillment operation. Prepared client promotional materials for international distribution. Ensured production line was clean, organized and efficient.

Greater Grand Rapids, Michigan Area

Create promotional video for annual Minnetonka marketing conference. Work with firm principal to review concept, execute plan, and deliver product on time and within specifications.

Greater Grand Rapids, Michigan Area

Provided logistics assistance for the Meijer State Games of Michigan. Provided general assistance for other Sports Commission events. Key responsibilities include marketing, event set-up and tear down, and material and supply distribution.

Various assignments in retail service and manufacturing

Accomplishments: Deliver high-end residential furniture to clients Clean sales floor/show room, keeping an orderly appearanceAssist clients with optimal furniture configurationFull customer satisfaction with deliveries