Suzanne Kelly Email & Phone Number

Amsterdam, North Holland, Netherlands

To allow me to continue working on my data analytics projects and studies, I recently started a part-time seasonal role with Cygnific, as a Customer Relations Peak Ambassador. The role involves supporting customer enquiries, by phone, email and direct messages via social media.

Amsterdam Area, Netherlands

Supervisor to an international team of Customer Care Specialists who work in a dual capacity role of commercial and operational duties from order entry to sales. Successfully led the team through multiple implementation changes in systems, assisted with recruitment growing the team from 12 to 25 staff over the last 4 years. Participated and managed.

Amsterdam Area, Netherlands

Leading a multi-national team of Customer Service Reps handling customer questions and complaints. Developing an under performing team into a high performing team by team engagement, training and motivational techniques.

Glasgow, United Kingdom

Glasgow, United Kingdom

Working for ScotRail carrying out revenue protection duties. Customer Service focused role dealing with passenger enquiries, ticket checks and safety checks

Motherwell, United Kingdom

• Promoted to Revenue Team Manager to lead a team over 50 on train Ticket Examiners, ensuring they work to professional standards and provide excellent customer service to all ScotRail passengers and deliver top.
• Regularly conducted competency assessments of all staff members, monitored attendance and ensured Policies and Procedures being adhered to.
• Set up shared system to record absence monitoring and disciplinary issues.
• Set up system for daily paperwork required of the role relating to daily rostering
• Was present at the majority of disciplinary investigations as either lead investigator or note taker. During my time with ScotRail I attended many courses aimed at delivering excellent Customer Service and promoting.