Kelly Browne Email & Phone Number

United States

ServiceNow Platform Operations Manager

Troy, Michigan, United States

With a high degree of latitude, the Scrum Master III facilitates and champions the agile project delivery and software development lifecycle process framework by coaching and mentoring development teams, identifying and eliminating impediments, and promoting the use of standards and best practices. The scrum master ensures smooth operation of agile process framework and activities, and is responsible for leading daily stand-ups, backlog prioritization meetings, and retrospectives. Acts as a servant leader and liaison between development teams and product management, ensuring that appropriate project processes are followed. Supports team with resolution on issues to prevent project delay. Additionally, provides leadership, coaching, and/or mentoring to subordinate group(s).

Detroit, Michigan, United States

● Skilled in all aspects of project management processes as it relates to product development and rollout using JIRA, Aha!, ConfluencePowerPoint, Excel,Visio,Microsoft Teams, SharePoint.● Lead project manager for Remarketing Product Management teamwith focus on development of product strategy and roadmap planning with strong strategic thinking, planning, and product managementskills.● Alignment of road mapping activities with Business, Development, and other internal/external partners to communicate and facilitateproject milestones for release program success with proven track record of delivery management resulting in high customersatisfaction.● Steward administrator of technical platform documentation throughhighly quantitative, analytical, criticalthinking, and team building skills with a focus on execution ofproduct delivery schedule.● Strong business operations knowledge andcomprehension of finances value chain and market conditions.● Exemplary process capture and evaluation working with multipleteamsto ensure cross-functional procedures and processes areknown and communicated.● Maintained high-level of motivation, performance, and personalintegrity with focus on superior interpersonal skills and conflict resolution using a “multi-ear” approach.

United States

• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.• Lead Project Planning sessions and mapped out project requirements with Account Management and Solutions Engineers.• Led and managed staff of 15 team members engaged in administering complex IT infrastructure in managed service space.

Lewis Center, Ohio

• Oversight of largest accounts for company portfolio. More than $3M worth of project assignments managed at one time.• Projects across sectors of Finance/Retail/Airport/Enterprise Spaces.• Meticulous and punctual provision of documenting project details.• Management of project inventory and technician preparation for installation.• Conducted field visits and met corporate customers for business development.• Successfully led key projects which resulted in client satisfaction and repeat business.

Dublin, Ohio

• Worked directly with project managers and lead project budgetary meetings.• Organization of project records, and client files that related to on-going project development• Resource allocation and auditing of material requests for successful implementations

Columbus, Ohio Area

Family focused voluntary time off from career advancement for growing family.

Columbus, Ohio Area

• Liaised between sales and end user for fiber, data center, and business consulting company.• Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.

Columbus, Ohio Area

• Developed, reviewed, and reported on the business development division's strategy, ensuring the strategic objectives are in line with the strategic initiatives of the organization.• Assisted the marketing team in developing and executing viable marketing strategies.

Missoula, Montana Area

• Worked under supervision of Journeyman to learn trade and develop electrical knowledge.• Reviewed electrical schematics and plans and followed according to specifications.

Missoula, Montana

Company Overview: Advertising agency offering digital and non-traditional advertising as well as brand development and deployment. Position Overview: -Advertising assistant to creative partners-Performed day-to-day tasks ensuring the smooth operations of agency-Assisted team of copywriters in execution of storyboards, marketing campaigns, and project execution. -Performed basic office duties like answering phones, filing, and communication with clients.-Procured resources for successful ad campaigns-Clientele included bikewalkmissoula.org; youthhomes of Missoula; Missoula Art Museum; University of Montana; Missoula Police Department.

Missoula, Montana Area

Company Overview: Locally owned and operated bistro focused on regionally sustainable food sources. http://www.thecatalystcafe.com/Position Overview:-Supervised a staff of 20 hourly personnel-Managed human resource functions including hiring, developing employee schedules, conducting employee evaluations, and handling disciplinary procedures-Increased sales by 50% through focus on customer service, staff training, and innovative marketing-Developed and implemented an employee policy manual-Facilitated monthly staff meetings-Worked over 40 hours per week while also carrying a full course load at The University of Montana

Ba, Communication Studies

Emphasis on interpersonal interaction and human relationships, organizational and institutional communication, and rhetoric and public.

Trade, Electrical

Two Year Intensive Program. AC/DC Theory, NEC 2010 Code, Blueprints, Conduit, Electrical Materials, and All Electrical Applications..

Associate Of Applied Science, Energy Technology

Relevant coursework: Issues in Sustainability, Environmental Science, Fuel Cells, Energy Storage and Distribution, Power Systems.