Kelly Andersen Email & Phone Number

• System Manager responsible for the oversight of Intake and Resource Management Analysts within the Project Management Office. Responsible for end-to-end project lifecycle, from intake through project delivery. This.
• Lead & Managed team responsible for project intake workflow, resource capacity management and utilization processes within the Planview PRM solution.
• Facilitate regular communication with project delivery teams and those submitting new project requests to identify pain points on both sides and implement solutions to streamline processes.
• Continual monitoring of process improvement opportunities, coordinating with Planview administrators regarding requirements and testing of new functionality prior to implementation.
• Manage the manual provisioning, deprovisioning, and maintenance of 3,000 Planview PRM users, processing more than 1,000 requests a month.
• Lead consolidation effort of more than 100 Dignity Health and Catholic Health Initiatives training documents related to Intake and Resourcing.

Englewood, CO

Program lead for implementation of Service Now’s ITBM Suite for the Program Management Office, Vendor Management Office, and Application Portfolio Management at CHI.

Broomfield, CO

 Responsible for administration of department’s SharePoint site – created and maintained SharePoint site for Staging department to replace remedial document storage practices (shared network drives). Implementation of standard practices within Staging department designed to streamline recordkeeping processes. Development of standard operation procedures.

Phoenix, AZ

 Responsible for development and implementation of process improvement in a help desk environment. Process improvement projects included development of policies and standard operating procedures, quality assurance measurements, and consistent methods of service to internal and external customers. Responsible for development of knowledgebase and.

Odell, OR

 Responsible for day to day operations of an environmental testing company, including scheduling, expense and cost analyses, as well as crew leader for field technicians.

Phoenix, AZ

• Strategic and tactical management of a 400 seat call center. Responsible for leading 2-3 direct reports (managers) and 200+ indirect reports (supervisors, first and second tier agents); performance coaching, workforce.
• Policy/Procedure: Responsible for reviewing, identifying gaps/inconsistencies, updating and/or creating new internal policies and procedures.