Kelly Hunter Email & Phone Number

Greater Atlanta Area

Kiers Rhys, a leadership development consulting firm, serves entrepreneurs, executives and business professionals across a wide variety of industries to maximize their potential, effectiveness, and profitability. The firm consults with individuals, teams and organizations to develop a personal and professional plan to execute with clarity and confidence. Services Offered:- Creating High Performing Cultures- Executive Coaching- Leadership Development- Training- Optimizing Team Dynamics- Change Management- Behavioral Assessments

Greater Atlanta Area

Vistage is a values-based brand, built upon trust, caring, challenge and growth, and exists solely to help high-integrity leaders make good decisions that benefit their companies, families and communities. With over 23,000 members worldwide, Vistage is the world’s largest membership group for people who lead businesses. As a Vistage Chair, I facilitated monthly confidential advisory group meetings where members helped one another become better leaders, make better decisions and achieve better results. Membership also included 1-to-1 executive coaching sessions with me each month.

Bend, Oregon - Greater Atlanta, Georgia

Executive Coach to entrepreneurs, corporate executives, healthcare professionals, franchisees and non-profit executive directors, helping them to focus on intentionality to thrive and accomplishing their goals while achieving work-life harmony.

Greater Atlanta Area

Supported company's growth from $1 billion to $9 billion+ revenue during tenure.Full strategic and operational responsibility for Customer Experience listening ecosystem (customer satisfaction program and contact center) across the brand, including P&L (>$5M), operations, strategy and key performance metrics for Corporate Support Center and over 2,200 restaurants in 47 states across the nation. Defined the vision and strategy roadmap to design a world class customer listening and response platform.Chick-fil-A received the American Customer Satisfaction Index top award for Customer Satisfaction of any restaurant chain for three consecutive years (2016, 2017 and 2018), along with Technomic's Consumer Choice Award in 2018.

Greater Atlanta Area

Led product research for a $7 billion + (as of 2016) corporation. Results led to the successful launch of many Chick-fil-A signature menu items including the Spicy Chicken Sandwich, Milkshakes, Chick-n-Minis and many others. Defined strategy for product categories utilizing comprehensive qualitative and quantitative research techniques, directly informing the menu development roadmap. Monitored trends and generated foresights to strategically guide business decisions, holistically monitoring the three “C’s” influencing our business: Customers, Competitors and Consumers.Managed product research team, vendor partners and contractors.Instrumental in identifying “restaurant design matters to customers” which drove the chain-wide implementation of the “Heritage” design palate presently being implemented in restaurants nationwide.

Greater Atlanta Area

Responsible for formulating research insights to guide business strategy for Menu, Service, Advertising, Brand, Design, Supply Chain, Training, and Operations. Developed and directed Restaurant Design Studies, Competitive Analysis, Marketplace Assessments, Brand Tracking, Advertising Evaluations, and Product Development Research.Created and led an internal sensory program to evaluate menu modifications and secondary suppliers which led to significant cost/time savings while protecting product integrity.

Greater Atlanta Area

Supported internal departments by analyzing and reporting on sales, quality and marketing data to guide strategic decisions. Directed the Competitive Analysis to successfully guide the organization to achieving its mission.Responsibilities included understanding internal stakeholder business needs, determining strategic goals of projects, building relationships with leadership and teams across the organization, and delivering actionable insights via in person presentations.

Greater Atlanta Area

Conducted business analysis of the STAR Materials Management system through product management, research and development, functional end user customer support and ongoing quality assurance.

Greater Atlanta Area

Reported directly to CEO. Planned and developed new services and ventures to promote the mission and goals of the health system, including the opening of a $4 million urgent care center.

Master Of Business Administration (Mba), Major In Risk Management And Insurance

Master Of Health Administration (Mha)

Bachelor Of Science (Bsc), Management