Kelly Bowcott Email & Phone Number

Bozeman, Montana, United States

Flexible Search and Discovery hosted APIs. Algolia enables developers to build next generation apps with composable APIs, delivering relevant content in milliseconds.Overseeing the quote-to-order process, driving Sales efficiencies and assisting Sales with complex Deal creation.

Bozeman, Montana

Played instrumental role as liaison between sales pursuit team and product and technology organization to gather necessary information to price and cost custom opportunities and facilitate approvals to support Salesforce (SFDC) opportunity progression and the creation of a winning proposal/contract. Project Manager that managed Sales deals through all aspects of Pricing and Costing, ensuring that all prerequisite processes were completed and approved prior to starting the Pricing and Costing process, while identifying all necessary information for Product Managers and Global Technology Services. Offered deal intelligence to sales team, as a trusted advisor, to assist in decision making. Collaborated with various FICO departments to facilitate the creation of pricing and price quotes in the Q, on behalf of the Sales Executive. Proactively facilitated reviews, escalations, and approvals for exceptions. Developed a strong understanding of FICO's business model and product offerings, while identifying opportunities for process improvement. Meticulously documented deal decisions, utilizing Service Now software. Utilized Salesforce to document and process requests for software demonstrations for potential clients.

Bozeman, Montana

Organized, classified, and optimized several hundred Zoot Intranet web pages via Confluence (Atlassian Software). Provided daily assistance and support to all Zoot employees with web page permissions, Confluence questions and end user training, as a Confluence Administrator. Utilized a variety of Confluence macros to design and build forms for gathering end user data. Followed the knowledge management practice, an Information Technology Infrastructure Library (ITIL) practice, for managing the knowledge and information at Zoot. Maintained Zoot Intranet web page content to ensure the information is current and accurate. Aided with Jira (Atlassian Software) permissions and Jira project workflows. Exposed to Agile methodology while working with internal teams in building out requirements for the Agile process.

Bozeman, Mt

Charged with overseeing the mitigation of high priority technical incidents (service disruptions) as quickly as possible, with the goal of minimizing impact to customers and colleagues. Provided a variety of data reports to management on incidents and resolution times. Evaluated incidents to determine the severity and whether the incident was a symptom of a known problem. Coordinated the correct resources to resolve the incident and ensure the resources maintain their focus of resolving incident. Responsible for the written communications of the incident to Executive Management and clients. Used the Incident Management practice of ITIL, while utilizing problem-solving and troubleshooting skills to drive the resolution of the incident. Assisted with determining the root cause of incidents. Updated incident management and escalation procedures and conducted reoccurring training sessions with internal departments and escalation managers. Oversaw incident classification and incident tracking in Jira (Atlassian Software).

Bozeman, Mt

Marketo Certified Marketing Consultant responsible for managing and developing marketing communications and strategies, for client engagements. Managed client projects to implement solutions for the lead to Sales Lifecycle process. Utilized problem-solving skills while troubleshooting data inconsistencies between the Marketo and Salesforce (SFDC) integration. Revised HTML within Marketo for formatting marketing communications content. Dedicated to completion of client requests in a timely manner, for the duration of client projects. Achieved the highest Net Promoter Score, for overall client satisfaction.

Bozeman, Mt

Formatted HTML within a web-based portal to optimize website content. Communicated with clients on a continual basis to maintain website content. Wrote copy for national account, to promote the national product. Researched national events to populate the information for online event calendars.

Phoenix, Az And Bozeman, Mt

Maintained several dynamic client websites via Itinio, a web-based portal, customized for each client. Managed client websites using ColdFusion Markup Language (CFML), in accordance with their requirements. Previewed and tested client websites in Internet Explorer and FireFox to assure accuracy of websites before revisions went live. Utilized PuTTY, an SSH client, to publish revisions for client websites. Managed monthly eNewsletters using Emma Marketing and Constant Contact, email marketing software solutions.

Scottsdale, Az

Developed and maintained 30 resort and hospitality websites using Itinio, a web-based portal. Coordinated and communicated with several resort managers, corporate executives, internal IT staff and Itinio developers, to implement websites. Developed the ISO (International Organization for Standardization) 14001 standards for environmental management systems for Forever Resorts' properties to provide a framework for the company's environmental policies, plans and actions. Implemented EMS standards to achieve ISO 14001 certification for resort properties.

Scottsdale, Az

Managed advertising/marketing budgets and developed advertising and marketing schedules for six resorts. Communicated with property General Managers regarding their marketing budgets. Prepared and edited press releases, brochure copy and articles for various publications and events. Managed the production of a variety of promotional materials including sales kits, brochures, advertisements and flyers. Worked with the company web designer to maintain the company website.

Scottsdale, Az

Performed a variety of accounting functions such as expense reports and check vouchers. Assisted in standardizing budgets and maintained the revenue report, and asset request lists.

Bachelor Of Science (Bs), Information Technology

Bachelor Of Arts (Ba), Journalism/Public Relations

Activities and Societies: Volunteered for the Office of Disability Services