Alice Jackson Email & Phone Number

London, Gb

London Area, United Kingdom

Meribel, France

During my time as a chalet host I worked in high-end chalets delivering high-level service to guests to the best possible standard to ensure their stay was comfortable and enjoyable. Responsibilities included:• Maintaining a high-level of professionalism at all times• Using initiative and organisational skills to tailor service to the guests’ needs• Ensuring the chalet was presented to a very high standard• Assisting the chef and chalet manager with the preparation of breakfast, afternoon tea, canapés and five course evening meal

Meribel, France

Following 3 years of working at La Terrasse and Lodge du Village, I was promoted to Assistant General Manager. I worked alongside the General Manager (GM) in implementing the smooth running of a busy and successful restaurant and bar (Lodge du Village) over both winter and summer seasons, leading a team of 15 FOH and fulfilling the role of the GM in his absence. New responsibilities included:• Overseeing daily operations and ensuring all employees maintain a high standard of customer service, cleanliness and presentation of restaurant, bar and themselves at all times.• Coordinating front and back of house• Assisting GM in designing and delivering pre-season staff training• Running lunch and dinner services and if needed, resolving any issues or complaints about service or food quality in a professional manner• Working closely with the Head Chef and GM on creation of new menu items• Developing and implementing creative solutions to any areas needing improvement within the restaurant or bar• Working conscientiously and monitoring product costs to meet budgets, with weekly meetings to discuss sales report• Bi-monthly stock takes and weekly ordering of beverages• Continuing responsibilities of Marketing Manager

Meribel, France

My role as Marketing Manager allowed me to put my creative and organisation skills towards further increasing sales and customer numbers. This was successfully achieved by:• Designing and creating publicity posters, social media content and menus for both bar and restaurant using Adobe Illustrator and Canva• Creating, planning and executing events, managing all aspects of setup and delivery• Working with management team to create and execute ideas to create income through Covid-19 pandemic• Creating and presenting multiple Facebook live music events and pub quizzes seen by audiences both local and non-local• Promoting events across social media platforms• Improving company SEO• Creating and managing Google and Facebook ads• Maintenance of and updating wordpress websites• Developing a VIP member system, organising special member events and promotions• Monitoring and responding to Tripadvisor and Google reviews• Overseeing video and photo content creation• Meeting targets for social media engagement and rankings on review websites

Meribel, France

During my time as Bar Manager my aim was to motivate staff to deliver quality customer service and improve sales, which was reflected in the bar achieving its highest ever turnover that year. My key responsibilities included:• Supervising the smooth running of the bar to deliver a high standard of service• Coordinating a team of 4 FOH staff• Running the bar on event nights with attendance of up to 150 people• Ensuring a high standard of customer service, cleanliness and presentation of bar and staff was maintained at all times.• Responsibility for end of day cash ups and ensuring all cash and till procedures are carried out in accordance with company policy by staff members• Creating, planning and executing events to promote the bar and drive custom• Working conscientiously and motivating team to meet sales targets, with weekly meetings to discuss sales report• Bi-monthly stock takes

London, United Kingdom

As part of a team, it was our responsibility to ensure all Festival Republic events were accessible to all customers. This was achieved by:• Planning, writing, and reviewing disabled access information for all festival websites, customer information sheets and newsletters• Ensuring timely and appropriate responses and managing all feedback to and from customers• Processing disabled access requests and PA/carer/companion ticket applications received via the application system• Managing and maintaining an up-to-date Disabled Customer Database• Sending festival updates, newsletters, and application closing date reminders using company system• Liaising with event production teams• Monitoring and answering calls from the Disabled Access customer service line• Liaising with sponsorship teams• Debriefing with the access team and the production team• Looking at ways to constantly improve and expand the service and facilities offered to ensure the best customer experience

Meribel, France

Meribel

Full-Stack Web Development

9 week full-time intensive web-development bootcamp learning: - Ruby, Ruby on Rails v7 and SQL (prostgresql) for backend - HTML5, CSS.

Bachelor Of Science - Bs, Biomedical Sciences, General