Alice Jackson Email & Phone Number

London, GB

London Area, United Kingdom

Meribel, France

• During my time as a chalet host I worked in high-end chalets delivering high-level service to guests to the best possible standard to ensure their stay was comfortable and enjoyable. Responsibilities included:
• Maintaining a high-level of professionalism at all times
• Using initiative and organisational skills to tailor service to the guests’ needs
• Ensuring the chalet was presented to a very high standard
• Assisting the chef and chalet manager with the preparation of breakfast, afternoon tea, canapés and five course evening meal

Meribel, France

• Following 3 years of working at La Terrasse and Lodge du Village, I was promoted to Assistant General Manager. I worked alongside the General Manager (GM) in implementing the smooth running of a busy and successful.
• Overseeing daily operations and ensuring all employees maintain a high standard of customer service, cleanliness and presentation of restaurant, bar and themselves at all times.
• Coordinating front and back of house
• Assisting GM in designing and delivering pre-season staff training
• Running lunch and dinner services and if needed, resolving any issues or complaints about service or food quality in a professional manner
• Working closely with the Head Chef and GM on creation of new menu items

Meribel, France

• My role as Marketing Manager allowed me to put my creative and organisation skills towards further increasing sales and customer numbers. This was successfully achieved by:
• Designing and creating publicity posters, social media content and menus for both bar and restaurant using Adobe Illustrator and Canva
• Creating, planning and executing events, managing all aspects of setup and delivery
• Working with management team to create and execute ideas to create income through Covid-19 pandemic
• Creating and presenting multiple Facebook live music events and pub quizzes seen by audiences both local and non-local
• Promoting events across social media platforms

Meribel, France

• During my time as Bar Manager my aim was to motivate staff to deliver quality customer service and improve sales, which was reflected in the bar achieving its highest ever turnover that year. My key responsibilities.
• Supervising the smooth running of the bar to deliver a high standard of service
• Coordinating a team of 4 FOH staff
• Running the bar on event nights with attendance of up to 150 people
• Ensuring a high standard of customer service, cleanliness and presentation of bar and staff was maintained at all times.
• Responsibility for end of day cash ups and ensuring all cash and till procedures are carried out in accordance with company policy by staff members

London, United Kingdom

• As part of a team, it was our responsibility to ensure all Festival Republic events were accessible to all customers. This was achieved by:
• Planning, writing, and reviewing disabled access information for all festival websites, customer information sheets and newsletters
• Ensuring timely and appropriate responses and managing all feedback to and from customers
• Processing disabled access requests and PA/carer/companion ticket applications received via the application system
• Managing and maintaining an up-to-date Disabled Customer Database
• Sending festival updates, newsletters, and application closing date reminders using company system

Meribel, France

Meribel

Full-Stack Web Development

9 week full-time intensive web-development bootcamp learning: - Ruby, Ruby on Rails v7 and SQL (prostgresql) for backend - HTML5, CSS and.

Bachelor Of Science - Bs, Biomedical Sciences, General