Sean Biller Email & Phone Number

Austin, Texas Metropolitan Area

Boston, Massachusetts, United States

• Provided technical support & assistance to 500+ users as the first point of contact for error reporting
• Directed troubleshooting and resolution of a complex customer issue saving the customer over $10,000 in potential lost revenue
• Aided in customer deployments of Twilio Programmable SMS SDK and REST API integration with their applications
• Collaborated with computer programmers, IT experts, senior software engineers, and C-level executives to solve technical problems
• Assisted in testing programmable SMS software to identify a problem affecting 100+ customers while recommending areas of improvement to the developers
• Contributed to and improved public documentation of Twilio SaaS products

Boston, Massachusetts, United States

• Created a modern web app for teaching the latest ReactJS, Redux, and JavaScript principles to junior developers
• Formulated lesson plans with visual aids for 8 major React concepts
• Devised a small app to teach Redux and React-Redux in the simplest way possible
• Fashioned the front end of the app with the latest UI tools such as HTML5, CSS3, CSSPreprocessors (SASS), JavaScript, and Bootstrap

Boxborogh, Massachusetts

• Project Manager responsible for managing my team remotely via Microsoft Teams and Microsoft Planner assuring their work was completed on time and they had all the resources they needed
• Project Manager for NetCracker database upgrade, coordinated and managed testing with vendors and internal team to upgrade NetCracker from its previous version without interfering with our 200 database users daily work
• Created Power BI dashboards and reports for senior management to inform decision making and future planning
• Clarizen Project Manager responsible for all of my department's projects, workflows, templates, and the migration of those projects from Clarizen to Microsoft Projects
• Responsible for updating and maintaining several databases with over 100,000 unique customer services. Loss of one of these services costs $1,000's of dollars an hour in the event of an outage
• Migrated 50,000 plus services from a Circuit Vision database to our NetCracker, OSPI, and Microsoft CRM databases

Greater Boston Area

• Worked with a small team using Javascript and Express to deliver a fully functional Web App that allowed a customer to price their own STL design for 3D Printing with OPT Industries
• Utilized Three.js and Javascript to deliver a 3D rendering of the customer’s design and calculate the 3D printing cost by its volume, printing material, and printing speed
• Created a UI to match OPT Industries’ existing Website using HTML, CSS, Bootstrap, and Javascript

Worcester, Massachusetts

• Attended a 14-week Intensive Web Developer Bootcamp learning Git, Github, VScode, PostMan, HTML, CSS, Bootstrap, JavaScript, Three.js, MySql, Express, Node.js, REST API, Amazon Web Services, and Debugging

Herndon, Virginia

• Worked with hundreds of Natural Disaster victims over the phone and in-person to get them low-interest loans to rebuild their homes in conjunction with FEMA and the client's insurance company
• Created over 500 repair estimates with a potential loan amount of up to $1,000,000

Glendale, CA

• Fast-paced environment working with three teams in constant communication

Glendale, CA

• High-speed environment serving hundreds of customers per day

• High-pressure sales position responsible for selling an average of 80-100 cruise vacation packages bringing in an average $250,000 - $300,000 of new business per month
• Successfully sold a previously churned client, saving the company $1,000's of dollars