Kelly Brooks Email & Phone Number

Baltimore, Maryland Area

• Establishes relationships with employer partners and motivates them to set minimumgoals for increasing workplace investments.
• Developed an employer engagement strategy that laid the foundation for strategicjob quality goal implementation.
• Impacted over 50 front-line workers and 10 supervisors through a comprehensive jobquality design strategy.
• Works to advance the mission of racial equity and inclusion within internal practicesand external relationships to end systemic employment barriers.
• Strategy-driven values proposition for improving company hiring, performance,advancement, management, and retention practices.
• Develops employee engagement surveys to measure various job quality metrics andmakes recommendations.

Business development, operational support, relationship management, marketing and communications.

Baltimore, Maryland Area

• Established the daily operations of a new program while directing and supporting employees working with clients
• Developed partnerships with local programs and medical facilities to fulfill service gaps.
• Identified needs and strategized avenues for program development, change, and improvement.

Baltimore, Maryland

• Designed and developed a product line and crafted methods of growth, distribution, and sales.
• Identified opportunities for business growth and development through multiple relationship channels.
• Engaged in consulting jobs, speaking opportunities, and workshop sessions with local businesses.

Baltimore, Maryland Area

• Autonomously managed a diverse caseload of clients and assisted them in establishing and attaining goals.
• Partnered with physicians, therapists, and other professionals to develop and implement client rehabilitation plans.
• Prepared detailed reports and maintained client records and other correspondence.

Baltimore, Maryland

• Designed and implemented a staff orientation and training program that improved service delivery and efficiency.
• Managed the resettlement experience, client expectations, and budget for 90+ clients while identifying andovercoming barriers to success.
• Formed relationships among diverse groups as a common-goal, community development strategy.
• Advised on strategy implementation of a pilot program to advance support, services, and company procedures.
• Supervised department interns to guide client service delivery and improve work experience.
• Improved departmental communication through a streamlined communication process.

Maryland

• Collaborated with management and formed an effective team to manage backdated customer network concerns and accomplish monthly goals. Decreased departmental error rate by 10% within a 30 day period.
• Acted as subject matter expert by training new employees on company processes and procedures.
• Worked in partnership with several internal networking departments to resolve customer issues.

Industrial/Organizational Psychology

Bachelor Of Arts (B.A.), Psychology