Kelly Brooks Email & Phone Number

Baltimore, Maryland Area

• Establishes relationships with employer partners and motivates them to set minimumgoals for increasing workplace investments.• Developed an employer engagement strategy that laid the foundation for strategicjob quality goal implementation.• Impacted over 50 front-line workers and 10 supervisors through a comprehensive jobquality design strategy.• Works to advance the mission of racial equity and inclusion within internal practicesand external relationships to end systemic employment barriers.• Strategy-driven values proposition for improving company hiring, performance,advancement, management, and retention practices.• Develops employee engagement surveys to measure various job quality metrics andmakes recommendations.• Created a strategy to pilot a new benchmarking tool, developed a supervisory toolkit,and an employee skills evaluation tool for advancement.• Leadership position within the company Equity Council which seeks to drive equitablepolicies and cultural change throughout the organization.

Business development, operational support, relationship management, marketing and communications.

Baltimore, Maryland Area

• Established the daily operations of a new program while directing and supporting employees working with clients• Developed partnerships with local programs and medical facilities to fulfill service gaps.• Identified needs and strategized avenues for program development, change, and improvement.

Baltimore, Maryland

• Designed and developed a product line and crafted methods of growth, distribution, and sales.• Identified opportunities for business growth and development through multiple relationship channels.• Engaged in consulting jobs, speaking opportunities, and workshop sessions with local businesses.

Baltimore, Maryland Area

• Autonomously managed a diverse caseload of clients and assisted them in establishing and attaining goals.• Partnered with physicians, therapists, and other professionals to develop and implement client rehabilitation plans.• Prepared detailed reports and maintained client records and other correspondence.

Baltimore, Maryland

• Designed and implemented a staff orientation and training program that improved service delivery and efficiency.• Managed the resettlement experience, client expectations, and budget for 90+ clients while identifying andovercoming barriers to success.• Formed relationships among diverse groups as a common-goal, community development strategy.• Advised on strategy implementation of a pilot program to advance support, services, and company procedures.• Supervised department interns to guide client service delivery and improve work experience.• Improved departmental communication through a streamlined communication process.

Maryland

• Collaborated with management and formed an effective team to manage backdated customer network concerns and accomplish monthly goals. Decreased departmental error rate by 10% within a 30 day period.• Acted as subject matter expert by training new employees on company processes and procedures.• Worked in partnership with several internal networking departments to resolve customer issues.

Industrial/Organizational Psychology

Bachelor Of Arts (B.A.), Psychology