Kelly Brussel Email & Phone Number

Supports the successful onboarding and ongoing implementation of Osmosis, Complete Anatomy, and ClinicalKey Student customers in North America by streamlining technical implementation processes including security documentation, access and entitlement, and LMS integration.Creates process documentation, support materials, and visual guides related to installation and use of technical integrations for Osmosis, Complete Anatomy, and ClinicalKey Student products.Works with both internal stakeholders and external customer contacts to manage processes, monitor workflows, and support product adoption and usage through streamlining access and entitlement, SSO set-up, and LMS integrations. Troubleshoots integrations as needed to identify and resolve issues.Gathers and escalates feedback from customers related to the adoption, integration, and use of the products.

Promoted from the role of Implementation Success Manager to serve as the primary designer and developer of online, asynchronous courses as well as a facilitator of live virtual training sessions with Coursetune partners.Designed, developed, and deployed 7 on-demand, competency-based courses containing 40 unique learning modules, 50 ebook instructional guides, 10 interactive video tutorials, and 23 knowledge check activities focused on the use of the Coursetune software and its implementation in curriculum projects.Utilized the instructional design tool Coursetune to map training modules for clarity, intentionality, and alignment to overall training outcomes.Organized and maintained the Coursetune Community Learning Center, the LMS platform for on-demand training, including reporting, course updates and maintenance, and the community forum.Authored and supported the creation of technical guides and training support materials in collaboration with the Customer Support team, contributing to the maintenance and growth of a technical knowledge base of over 400 help articles.Maintained a deep working knowledge of the Coursetune product and served as a Subject Matter Expert on both the functionality of the software and its strategic implementation in curriculum projects.

Provided strategic implementation planning and onboarding support to Higher Education, K-12, and Workforce industry partners who have adopted Coursetune software at their organizations, maintaining a portfolio of approximately 30 clients.Facilitated training sessions with admin teams and key stakeholders to provide guidance on Coursetune applications for accreditation and quality reviews, program and course design and development, systems integrations, and long-term continuous improvement initiatives.Worked with cross-functional teams in Sales, Support, and Product to champion client needs, communicate feedback, and strategize on the development of products and services.

Provided instruction for SLS 1501 - Strategies for Student Success for First Year Experience and Global UCF with curriculum that focused on developing good academic habits, goal setting and career exploration, understanding and maintaining academic integrity, research writing and citation methods, academic planning and UCF requirements, and developing soft skills for career development. Differentiated curriculum and instruction for students in the UCF Global Pathway Programs by tailoring coursework to provide additional support for international, ELL students.

Responsible for engaging, tracking, and coaching a dedicated advising population of international students within UCF Global's Pathway Programs.Acted as the primary point of contact for a cohort of students within the Pathway Programs.Implemented an intentional, appreciative, and developmental model of advising that focused on 6 key pillars of student success: Academic performance, career development, social involvement, cultural association, personal and mental health, and self-efficacy and independence.Provided targeted coaching and personalized improvement plans for at-risk and probation students.Facilitated orientation in the Fall, Spring, and Summer semesters, including the check-in and welcoming of students, review of academic documents and credentials, testing and course placement, and enrollment in classes.Taught a semester-based seminar course that focused on building study skills, developing self-efficacy, and engaging with University resources and events.Reported on the academic performance and progress to stakeholders such as government and private sponsorship agencies.

Promoted from the role of Academic Coordinator to strategize, develop, and implement the academic operations of Global UCF's 2- and 3- semester programs. In addition to the duties listed in the Academic Coordinator role, additional responsibilities included: Designed the academic coaching program for students in the program who were identified as at-risk or on probation.Cross-collaborated with multiple units within Global UCF and the University to provide personalized and holistic strategies designed to help each student address academic deficiencies and build critical skill sets.Analyzed the progression of student development during their time in the program to develop both proactive and reactive strategies that align with the student academic life cycle.Built training materials and delivered training sessions to a team of 10+ student workers who supported academic initiatives such as bi-weekly meetings, study skills development, and course enrollment.

Orlando, Florida Area

Promoted from the role of Student Services advisor to coordinate the academic operations of Global UCF's 2- and 3- semester programs. Developed and implemented academic policies and processes related to academic support.Developed and implemented operational strategies to streamline data collection, organization, and analysis.Contributed to the efficient usage of a $1,000,000 annual operating budget for academic services through highly accurate enrollment projections and class scheduling that resulted in an average 85% course capacity over the academic year.Analyzed data to track trends related to admission rates, program and major distribution, testing and course placement, and passing/failure rates to calculate projected numbers for future enrollment and the need for classes.Created the Global UCF-dedicated class schedule and collaborated with UCF Global staff and the Colleges to schedule classes, eliminate time conflicts, and guarantee that students met Program, GEP, and Major requirements.Planned all Global UCF student course enrollment and led workshops to guide students through the enrollment process.

Orlando, Florida Area

Provided instruction for SLS 1501 - Strategies for Student Success for First Year Experience and Global UCF with curriculum that focuses on developing good academic habits, goal setting and career exploration, understanding and maintaining academic integrity, research writing and citation methods, academic planning and UCF requirements, and developing soft skills for career development.

Winter Springs, Florida

Managed all business operations of the Studio. Managed instructor schedules and lessons for 10+ instructors at 2 locations and 200+ students.Monitored data trends to track client retention throughout the year and implemented methods of improving retention.Created and implemented methods to collect, organize, and analyze data related to student and parent satisfaction as well as worked with families one-on-one to address issues and concerns.Live event planning and coordination, including events that involve 200+ students of the Studio.Day-to-day business management such as processing contracts and billing, maintaining the Studio website, and managing social media pages.

Provided instruction in English Language Arts for 9th and 12th grade students in regular, honors, and pre-AICE sections with curriculum that focused on: • Close reading and critical thinking• Identifying valid evidence• Essay planning and creation• APA and MLA citation and academic integrity• Writing resumes and cover letters• Writing and communicating professionally Differentiated classroom instruction and curriculum for ESOL, IEP, and Gifted students, as well as worked closely with parents and staff to provide support to, and report on, the progress of low performing students.

Orlando, Florida Area

Promoted from the role of Student Services advisor to coordinate the academic operations of Global UCF's 2- and 3- semester programs. Developed and implemented academic policies and processes related to academic support.Developed and implemented operational strategies to streamline data collection, organization, and analysis.Contributed to the efficient usage of a $1,000,000 annual operating budget for academic services through highly accurate enrollment projections and class scheduling that resulted in an average 85% course capacity over the academic year.Analyzed data to track trends related to admission rates, program and major distribution, testing and course placement, and passing/failure rates to calculate projected numbers for future enrollment and the need for classes.Created the Global UCF-dedicated class schedule and collaborated with UCF Global staff and the Colleges to schedule classes, eliminate time conflicts, and guarantee that students met Program, GEP, and Major requirements.Planned all Global UCF student course enrollment and led workshops to guide students through the enrollment process.

Orlando, Florida Area

Provided advisory services for international students in Global UCF's 2- and 3-semester programs. Acted as the primary point of contact for students and liaising with multiple departments across the University in order to connect students with valuable resources that promotes academic success and general wellness.Developed academic plans of study, tracked student academic performance, and engaged students in the program and their education at UCF to promote program completion and matriculation into degree-seeking status.

Orlando, Florida Area

Provided advisory services for the Computer Science Graduate programs, serving over 300 students across numerous programs including the Computer Science Master’s, Digital Forensics Master’s, and Computer Science PhD programs. Served as a primary contact for all student communications and questions. Oversaw and processed paperwork related to graduate admissions, plans of study and degree audits, assistantship contracts and hiring paperwork, thesis and dissertation committee formation and revision, PhD qualifying reviews, PhD candidacy exams, MS portfolio reviews, dissertation proposals and defenses, and graduation certification.

Orlando, Florida

Working within the Burnett School of Biomedical Sciences. Primary departmental duties included organizing travel arrangements for incoming visitors by creating requisitions, managing purchase orders, compiling travel documentation, and completing reimbursement paperwork. Further responsibilities included assisting Researchers and Faculty by performing tasks such as editing grants and manuscripts and acting as a Teaching Assistant for Graduate and PhD-level courses. Daily tasks consisted of providing general administrative and clerical support for Faculty and lab staff, including but not limited to: Ensuring building security by verifying access permissions and programming keys for restricted areas, assisting with the shipment of sensitive materials, and coordinating the conference room schedule.

Oakland, Florida

Coordinator of all German and Danish tours that run in the Southern States, as well as tours that run in New England and New York. Primary responsibilities included booking hotels, transportation, excursions, and guides for multiple tours, as well as tour related accounting, invoicing, and money balancing. Responsible for maintaining positive business relationships with both client booking partners and tour-related service providers, including conflict-resolution.

Orlando/Winter Park, Florida

Provided excellent customer service to all guests throughout their stay, from creating reservations to check-in and checkout. Acted as the primary liaison between guests and management, maintenance, housekeeping, and sales. Ensured timely responses to questions and resolutions to issues. Proven success across multiple shifts, including first shift, second shift, and audit.

Orlando, Florida

Working within the Department of Housing and Residence Life. Proactively enhanced residents’ quality of life by mitigating issues, often regarding community well-being, and fostered positive community interactions utilizing Student Enhancement training. Acted as the supervisor to a staff of Office Assistants, which included providing training and delegating tasks to maintain order and safety in the Office and Community.

Master’S Degree, Educational Leadership

Coursework included: Fundamentals of Graduate Research in Education Measurement and Evaluation in Education Organization.

Bachelor’S Degree, Literature

Activities and Societies: Minor in Theatre Studies

High School Diploma

Activities and Societies: International Thespian Honor Society