Kelly Coblentz Email and Phone Number

Responsible for managing all functions of a college bookstore including budgets and financial goals, service levels, policy administration, employment, supervision and development of store staff, maintenance of sales and inventory records and related matters. Coordinates sales promotions, special events, and directs employees preparing merchandise displays and store layout. Oversees and approves the ordering of books and merchandise. Ensures compliance with company policies and procedures related to Store security, the staff and merchandise. Interfaces with students, faculty, staff, and school administrators ensuring good campus relations, and resolves complaints and escalated issues in a timely and satisfactory manner

Assist students in the purchase, returns and rental of textbooks.Responsible for performing opening and closing procedures at the Downingtown, Exton, and Pennock's Bridge locations.

Supervised 30 to 40 employees, scheduled work hours, resolved conflicts, determined salaries, conducted annual reviews. Hired, trained, and evaluated personnel, promoting and firing workers when appropriate. Implemented new company directed policies, goals, objectives, and procedures. Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Monitored competitors' sales activities by weekly visits to competitor locations, and by following their advertisements in newspapers and other media. Spearheaded community involvement efforts in conjunction with the local newspaper.

Assisted in the successful opening of two new store locations. Directed and supervised 30 - 40 employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers. Planned and prepared work schedules and kept records of employees' work schedules and time cards. Was instrumental in implementing a district audit program to ensure the following of company policies and procedures. Conducted weekly audits in stores within the district, and gave daily and monthly reports of audits to District Manager and Zone Vice President

Spearheaded the initial training of stores within the district for the conversion of Leeward's Crafts to Michael's Arts & Crafts. Actively trained and supported new personnel to the RF Ordering position within the district. Estimated consumer demand and upcoming promotions to determine the types and amounts of goods to be ordered on a weekly basis. Successfully handled the implementation and training of new ISP computer system within the district.

Compared suppliers' bills with purchase orders in order to verify accuracy, and timely payment. Received cash and checks, and deposited funds. Conferred with customers by telephone and in person in order to provide information about products and services, to take orders and make payments on accounts.