Kelly Santos Email and Phone Number

Active in the Human Resources field with: Talent Attraction, Selection, and Retention Projects; Headhunting, including for bilingual and tech positions; Consulting for structuring selection processes; Consulting for job replacement and career transition.

Responsible for leading the Human Resources team, covering areas such as Recruitment and Selection, Personnel, Benefits, Training and Development, Endomarketing, Legalities, and Team Management. I led the entire hiring cycle, from job requisition to final decision, in addition to managing legal and compliance aspects. Managed benefits, developed and implemented training programs, conducted endomarketing campaigns, and participated in the implementation of initiatives related to health and safety at work. Played a role in team formation, led recruitment processes, provided feedback, supervised activities, and contributed to strategic projects. Accountable for delivering reports to the executive board.

Responsible for invoice processing, payments to contractors, issuance of purchase orders and service orders for emergency purchases. Handling inquiries from internal, external clients, and suppliers, managing contracts with contractors, issuing invoices, document control through spreadsheets, verification and analysis of tax rates and calculations for tax invoicing to finance, organization and control of physical and digital files, and verification of construction site cash for travel expenses and small purchases.

Supply of musical performance services for weddings and various events, as well as the composition of customized songs tailored to the needs of clients.

Responsible for customer service, customer registration (individuals and legal entities), data entry for credit card and check registration, clarification regarding credit card invoices, credit analysis (phone verification and online inquiries), contract formalization, experience in phone or email collections, simulations and calculations for agreements, issuance of municipal service invoices and credit cards.

Responsible for contract acquisition: financial calculations and simulations; Customer service: registration, registration form for vehicle financing; Profile analysis: phone verification and online credit checks; Contract formalization: document analysis for credit approval.

Responsible for the record-keeping of fiscal books, including ICMS, IPI, Inventory Book, Inbound and Outbound Book, Model 51 Book, and Model 6 Book. Conducted assessments for federal taxes: PIS, COFINS, IRPJ, and CSSL. Also responsible for the assessment and control of taxes for companies under SIMPLES NACIONAL and municipal tax assessment such as ISSQN. Managed the physical and digital document archive, ensuring proper organization.

Apprentice - Human Resources - July 2005 to April 2006I began my career in the workforce as an apprentice in the Human Resources department of the company. Responsible for organizing physical employee records, checking employee documents, verifying and delivering pay slips for signatures, screening and organizing received resumes, providing employee assistance, and organizing files related to occupational health and safety.Billing/Delivery Proof - May 2006 to May 2007Through the company's apprenticeship program, which included job rotation, I was relocated to the Billing and Delivery Proof department. I was responsible for organizing files of delivery receipts/transportation knowledge. Received correspondence related to proofs/knowledge from branches across Brazil. Assisted in other projects and activities relevant to the department.Administrative Aide - Billing/Delivery Proof – June 2007 to July 2008During this period, I was permanently hired as an administrative assistant in the Billing/Delivery Proof department. Responsible for receiving delivery proofs, entering them into the company's operational system, sending proof of delivery to customers for payment release. Organized proof files and prepared reports for management.Accounting - July 2008 to February 2009With the company's restructuring, I was relocated to the accounting department where I was responsible for checking fiscal taxes such as PIS, COFINS, and CSSL. Also involved in organizing fiscal and accounting documents, assisting the finance department, and handling other tasks related to the accounting and fiscal department.