Kelly Olsen Email & Phone Number

Northeast Region

Richmond, Virginia

Carolinas, Nc/Sc

Support My Macy's and Stores Own Sales by driving sales and profit within the Carolina District focusing on Center Core and Shoes. Partner with the Central, Regional support team and Store Executive team focusing on Merchandise Execution, MAGIC Selling and improving Scorecard performance through consistent delivery of Key Accountabilities.

Raleigh, Nc

Drive and exceed sales for a 23 million dollar business by developing & executing strategies; determine business-driving opportunitiesAnalyze merchandising reports to review business results and take appropriate action to capitalize on business strengths and impact deficiencies; partner with Executive team to executeUse tools and analyze documents to forecast workload and allocate resources as neededDirect merchandise receipt placement, replenishment and sales promotion set-up; partner with Executive team to plan and execute floor/fixture moves, merchandise placement and presentationManage physical inventory process and ensure that shortage prevention initiatives are executedEstablish that selling Associates and Executives understand high level of merchandising expectationsEnsure that all procedures, policies, exposure standards, safety and shortage awareness are thoroughly understoodCoach, motivate and develop support team to reach their fullest potential and to increase productivity and efficiencyRole Model exemplary service, lead support staff to provide an outstanding shopping experienceMaintain high customer readiness standards; deliver a clean and neat selling floor and stockroomClearly communicate store and Company objectives so both management and staff are well informedRecruit, select and train talented, results-oriented support AssociatesCreate a positive, inclusive work environment focusing on internal and external customer service and safetyLead Associates in support of community service opportunities

-Drive and exceed sales goals by executing Macy's initiatives-Lead the push toward selling through coaching and recognition-Review and utilize reports; implement action plans focusing on deficient areas-Ensure accuracy of promotional presentation; communicate advertising and sales information to Associates-Partner with Merchandising team to plan and execute floor moves, merchandise placement and sales set-up-Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented-Coach Associates to consistently deliver effective selling behaviors resulting in high customer engagement-Review & utilize Associate Scorecards to provide recognition; develop and communicate strategies to improve results-Ensure optimum sales floor coverage and lead selling initiatives throughout the store as needed-Recruit a qualified team of selling-focused Associates; build a bench for future advancements & promotions-Ensure all Associate training is conducted on a timely basis, ensure assigned mentors engage with new hires-Coach Associates on product knowledge by holding in-store product training with Vendor Representatives-Conduct ongoing Talent Analysis of Associates and establish career progression plans for key players and positions to result in retention of best people and turnover reduction-Utilize review process as a tool for Associate talent development, promotion and advancement-Monitor and address performance issues on a timely basis-Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company-Lead team to support giving back to the local community helping create stronger, healthier places to live and work

Went through a series of rotations designed to build my ability to achieve sales results through a combination of strong business acumen and sales leadership. Learned company philosophies for building partnerships and teams, leading and developing people, plus driving customer service and sales results. Discovered how human resources, merchandising, security and operations affect business.