Kelly Olsen Email & Phone Number

- Provide thought leadership for quickly evolving high priority initiatives, in partnership with Product and Engineering teams- Develop innovative solutions and drive the product strategy- Drive group alignment around product features to efficiently onboard and manage customers- Develop metrics, requirements, goals, and features to all relevant stakeholders- Develop product documentation including product one-pagers, wireframes, and process flows- Develop and maintain… Show more - Provide thought leadership for quickly evolving high priority initiatives, in partnership with Product and Engineering teams- Develop innovative solutions and drive the product strategy- Drive group alignment around product features to efficiently onboard and manage customers- Develop metrics, requirements, goals, and features to all relevant stakeholders- Develop product documentation including product one-pagers, wireframes, and process flows- Develop and maintain healthy backlogs, epics, and refined user stories- Inspire with business leaders from stakeholder teams on formulation and execution of product vision and product roadmap- Partner closely with design and engineering to quickly and iteratively ship code that has a very high success rate Show less

- Maximizing the impact of brand storytelling and product activation through innovative consumer experiences on a global scale. - Collaborating with Digital product and design leaders, marketing, copy & creative teams to fuel digital growth through compelling experiences and brand campaigns. - Identifying solutions to remove pain points within the content management lifecycle for the global team, improving the CMS system for stakeholders.- Leading a team of engineers, design… Show more - Maximizing the impact of brand storytelling and product activation through innovative consumer experiences on a global scale. - Collaborating with Digital product and design leaders, marketing, copy & creative teams to fuel digital growth through compelling experiences and brand campaigns. - Identifying solutions to remove pain points within the content management lifecycle for the global team, improving the CMS system for stakeholders.- Leading a team of engineers, design, project managers, etc., to deliver features to the consumers at large.- Ensuring integration and product fit within the overall brand, while cross-functionally managing resources and strategic outcomes. - Competitive Analysis & Technical Product Writing / Specifications Show less

United States

Expertise: Recognized by the Executive Team and internal user group as an expert in the products of ownership. Conducted research, demos and UAT across multiple products.Leadership: Led through influence a team of Engineers and UX/UI Designers to deliver clear vision and business alignment for the internal product suite. Delivery: Translate product strategy and roadmap into EPICS, stories, and a prioritized and groomed backlog.

Indianapolis, Indiana, United States

The Retail and Follow-up Product Manager is a multi-talented individual who is responsible for crafting and delivering a compelling product vision for the follow-up solution and retail market that aligns with PERQ’s overall strategy and goals. In addition, this role will simultaneously fulfill the Product Marketer role on the retail team and will help guide that division from a competitive landscape, messaging, and position in the market perspective.

Focused on the creation, launch and ongoing support of product materials and client facing conversations. A subject matter expert working closely with Product Management to understand new features and functionality to anticipate the needs of the implementation, CS and sales teams. Taking lead in the ongoing support of each department and their day-to-day activity in selling,onboarding and implementing any and all functionalities.Key Areas of Responsibility• Product… Show more Focused on the creation, launch and ongoing support of product materials and client facing conversations. A subject matter expert working closely with Product Management to understand new features and functionality to anticipate the needs of the implementation, CS and sales teams. Taking lead in the ongoing support of each department and their day-to-day activity in selling,onboarding and implementing any and all functionalities.Key Areas of Responsibility• Product Launch o Execute tasks required during all stages of product launch process. o Manage multi-stage projects.• Partner Support o Provide partner support to sales and CS, as well for strategic partnershipopportunities that involve presenting technical documentation and ongoingsupport to a partner integrating with our solution.• Sales and CS Support o Providing recommendations and guidance for client specific scenarios that require taking the preferences of a client and recommending a product configuration during onboarding and implementation stages. o Participating in conversation with clients to help overcome product related obstacles and being a counterpart of communication between ProductManagement and CS/sales.• Product Implementation and go-live optimization o Internal product specialist in all things related to the successful implementation and go live transition for clients. o The central advisor between product, implementation CS that provides key recommendations to the team regarding clients needs and goals that can be achieved through product configurations. Show less

- Designed training program for clients showing success and credibility of SaaS products, increasing customer satisfaction and new trial close ratios.- Achieved 111% to Goal for Trial Conversion & Retention during Q1 2020.- Resolved problems with high-profile customers to maintain relationships and increase return customer base.- Trained 4 Customer Service Representatives on sales strategies and processes to reduce efficiency gaps.- Built relationships with customers and… Show more - Designed training program for clients showing success and credibility of SaaS products, increasing customer satisfaction and new trial close ratios.- Achieved 111% to Goal for Trial Conversion & Retention during Q1 2020.- Resolved problems with high-profile customers to maintain relationships and increase return customer base.- Trained 4 Customer Service Representatives on sales strategies and processes to reduce efficiency gaps.- Built relationships with customers and community to establish long-term business growth.- Collaborated with upper management to implement continuous improvements and exceed team goals.- Identified customer needs and developed appropriate responses along with suitable information on products and services.- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.- Coordinated with sales, marketing and management teams to develop solutions and accomplish shared objectives. Show less

Indianapolis, Indiana Area

As a Senior Account Executive with PERQ, I am in charge of growing business by identifying high-potential clients and finding new revenue-driving opportunities for them via lead generation and consumer engagement online and in-store. I have a knack for building relationships and finding hidden opportunities for my clients. In 2015, I grew my book of business to $3.518MM, accounting for a personal 30% growth over 2014.Role Responsibilities• Be a resource for retailers nationwide in… Show more As a Senior Account Executive with PERQ, I am in charge of growing business by identifying high-potential clients and finding new revenue-driving opportunities for them via lead generation and consumer engagement online and in-store. I have a knack for building relationships and finding hidden opportunities for my clients. In 2015, I grew my book of business to $3.518MM, accounting for a personal 30% growth over 2014.Role Responsibilities• Be a resource for retailers nationwide in their goal to increase site-to-store traffic• Identify appropriate lead engagement and platforms for performance• Help PERQ clientele produce more revenue by increasing lead conversion.• Train clients on PERQ’s brand and products through relationship building via phone calls and traveling to have face-to-face conversations. • Lead generation and prospecting phone calls to network. Show less

Indianapolis, Indiana Area

As Director of Executive Relations, I served as executive assistant to Scott Hill and Andy Medley, founders and CEOs of PERQ LLC. I managed all aspects of their schedules, learned a project management system that facilitated the rest of the executive team's projects, and made sure their company goals and benchmarks were met. Role Responsibilities• Aligned via marketing materials and back-end management the various branches of CIK Enterprises into what would become PERQ LLC. •… Show more As Director of Executive Relations, I served as executive assistant to Scott Hill and Andy Medley, founders and CEOs of PERQ LLC. I managed all aspects of their schedules, learned a project management system that facilitated the rest of the executive team's projects, and made sure their company goals and benchmarks were met. Role Responsibilities• Aligned via marketing materials and back-end management the various branches of CIK Enterprises into what would become PERQ LLC. • Helped facilitate the move of newspaper division into their own environment and commuted between the two locations to ensure proper oversight and communication• Launched a program for CEO Scott Hill to teach local college classes the “game of business” and other entrepreneurial management skills by creating all marketing materials for the program and coordinating college classes to visit PERQ. Show less

Indianapolis, Indiana Area

As Marketing Coordinator, I worked with the clients and our internal sales team to conduct day-to-day discussions and implement the logistics and artwork of a sales job after it was closed. I coordinated between the sales reps and the operations department to ensure the successful building of jobs and handling of all details. Role Responsibilities• Set processes and streamlined the role and how it functioned.• Traveled to visit clients and learn their needs. • Called on… Show more As Marketing Coordinator, I worked with the clients and our internal sales team to conduct day-to-day discussions and implement the logistics and artwork of a sales job after it was closed. I coordinated between the sales reps and the operations department to ensure the successful building of jobs and handling of all details. Role Responsibilities• Set processes and streamlined the role and how it functioned.• Traveled to visit clients and learn their needs. • Called on newspapers and publications to book additional spaces for their inserts and media. • Oversaw the hiring of additional marketing coordinators. • Served as chair for our community-building Gateway committee. Show less

Indianapolis, Indiana Area

Role Responsibilities• Worked with clientele on advertising and public relation campaign needs.• Traveled to visit clients and learn their needs. • Fulfilled marketing needs for client projects.