Kelly D. Email & Phone Number

Spokane, WA, US

Newport Beach, California, United States

• (Luxury / High Jewelry Retailer & Manufacturing - full time, contract)
• Spearheading recruiting operations, implementing Greenhouse ATS system to streamline hiring processes.
• Collaborate with hiring managers to identify key talent needs and develop strategic recruitment plans for company growth.
• Conduct interviews, sourced top candidates, and negotiated offers to acquire top talent for the organization. - Full cycle corporate recruiting

• (eCommerce Consulting & SaaS Startup)
• Develop scalable end-to-end talent management and acquisition workflows and processes
• Full cycle technical, creative, and administrative recruiting
• Health benefits and compensation consulting, selection, and implementation
• On-boarding process formation and implementation
• Organizational structure creation and delivery

San Francisco Bay Area

• (Fintech/Mortgage SaaS Startup)
• Develop and manage all full-cycle recruitment activities, processes, reporting, and strategy
• Optimize and execute all recruiting and hiring within a hyper-growth startup environment
• Hire and develop a high-performing recruiting team (sourcing and full cycle Recruiters)
• Partner with C-level leadership to forecast hiring needs and develop recruiting plans and strategies
• Architect processes that ensure data integrity and accuracy for all recruiting metrics and reporting

Bend, Oregon Area

• (Digital Marketing SaaS)
• Full-cycle recruiting and team manager for all technical, GTM, creative, administrative and leadership positions in a high-growth, SaaS software company - averaging ~100 hires/year
• Partner at all levels of the company, including the C-suite, to serve as a recruiting SME to solve staffing and talent challenges
• Integral in the transformation from a centralized workforce to a remote workforce model during the Covid-19 pandemic
• Optimize and leverage Employee Referral Bonus Program, increasing referred hires by 18%
• Advise on competitive market conditions and provide guidance on recruiting best practices and employment laws

Bend, Oregon, United States

• (Hospitality SaaS Software & Contact Center)
• Responsible for the strategy, design, creation, and implementation of a new Contact Center Recruitment Program, resulting in a 43% reduction in overall recruitment-related costs and significant internal labor reductions
• Provide full life-cycle recruitment for various high-volume customer service, technical, sales & marketing, and operations roles throughout the organization – averaging ~150 hires/year
• Recruitment process development and improvement which includes key stakeholder buy-in, selection of new screening/skills testing technology, data analysis, and ATS (Cornerstone) configuration/automation
• Successfully correlate hiring team documentation/scoring and skills testing metrics to performance data for the first time in Contact Center history, giving NAVIS the ability to continuously optimize the screening.
• Create scalable, documented processes for sourcing, screening, assessing, interviewing, and candidate selection

• (Public Sector/State)
• Lead team of 11 Business and Employment Specialists to become the top producing office in the State through various recruitment training, program development, workflow restructures, and ongoing motivation
• Develop, implement, and train an Exclusive Recruitment Program designed to increase employer satisfaction through customized recruitment services
• Successfully influence key business partners and affect meaningful change to process and service delivery in an often change-resistant environment – hand-picked by State of Oregon Employment Director to lead state-wide.
• Hiring and performance management of state employees, complying with all union labor laws and guidelines
• Optimization of ATS (NeoGov) to improve candidate sourcing, selection, interviewing, and screening

Bend Oregon

• (Staffing & Professional Search)
• Progressively promoted to positions of higher scope and influence within the organization, including Staffing Consultant, Risk Manager, Account Sales, Staffing Supervisor, and Staffing Manager
• Recruit and sell services into multiple industries in a fast-paced, deadline-driven environment
• Manage a team of up to 15 recruitment consultants that provide customized staffing solutions for light industrial, administrative, management, and technical positions across a variety of industries and locations
• Participate in regional training events on best-in-class staffing practices and account development
• Manage various special projects and team-building exercises