Kelly D. Email & Phone Number

Spokane, Wa, Us

Newport Beach, California, United States

(Luxury / High Jewelry Retailer & Manufacturing - full time, contract)• Spearheading recruiting operations, implementing Greenhouse ATS system to streamline hiring processes.• Collaborate with hiring managers to identify key talent needs and develop strategic recruitment plans for company growth.• Conduct interviews, sourced top candidates, and negotiated offers to acquire top talent for the organization. - Full cycle corporate recruiting

(eCommerce Consulting & SaaS Startup)• Develop scalable end-to-end talent management and acquisition workflows and processes • Full cycle technical, creative, and administrative recruiting• Health benefits and compensation consulting, selection, and implementation• On-boarding process formation and implementation• Organizational structure creation and delivery• Policy and employment handbook documentation and design• Headcount and budget management• Staffing metrics reporting, analysis, and executive presentations

San Francisco Bay Area

(Fintech/Mortgage SaaS Startup)• Develop and manage all full-cycle recruitment activities, processes, reporting, and strategy• Optimize and execute all recruiting and hiring within a hyper-growth startup environment• Hire and develop a high-performing recruiting team (sourcing and full cycle Recruiters)• Partner with C-level leadership to forecast hiring needs and develop recruiting plans and strategies• Architect processes that ensure data integrity and accuracy for all recruiting metrics and reporting• Serve as a Talent Acquisition subject matter expert across the business• Perform compensation benchmarking, labor market analysis, and research employment trends to compete for top talent• Vendor selection and management of external Talent Acquisition partnerships (job boards, agencies, and key vendors)• Create, implement, and manage Employee Referral Program, conduct interview training, and research and implement employment branding methods

Bend, Oregon Area

(Digital Marketing SaaS)• Full-cycle recruiting and team manager for all technical, GTM, creative, administrative and leadership positions in a high-growth, SaaS software company - averaging ~100 hires/year • Partner at all levels of the company, including the C-suite, to serve as a recruiting SME to solve staffing and talent challenges • Integral in the transformation from a centralized workforce to a remote workforce model during the Covid-19 pandemic• Optimize and leverage Employee Referral Bonus Program, increasing referred hires by 18% • Advise on competitive market conditions and provide guidance on recruiting best practices and employment laws • Reduce outsourced staffing costs by 38% through bringing all talent acquisition in-house and contract negotiations• Conduct in-depth labor market analysis, earned Executive buy-in, and was project manager of all deliverables associated with the expansion of the workforce into a new labor market (Nashville, TN) • Vendor selection for recruitment technology and services (job boards, agencies, applicant tracking systems, and tools) • Monitor legal compliance throughout all recruitment activities• Develop job descriptions and job postings consistent with employment branding to attract qualified candidates nationwide • Configure, maintain, optimize, and leverage applicant tracking system (Greenhouse ATS) to deliver scalable and efficient workflows, interview scorecards, processes, and procedures • Create and manage recruitment reporting, dashboards, KPIs/metrics, and presentations to the Executive team • Craft and implement an internship program for Engineering, Product Management, and Creative Studio • Collaborate with Marketing to optimize the Careers Page, digital presence across various social media platforms, job boards, and Best Places to Work initiatives

Bend, Oregon, United States

(Hospitality SaaS Software & Contact Center)• Responsible for the strategy, design, creation, and implementation of a new Contact Center Recruitment Program, resulting in a 43% reduction in overall recruitment-related costs and significant internal labor reductions• Provide full life-cycle recruitment for various high-volume customer service, technical, sales & marketing, and operations roles throughout the organization – averaging ~150 hires/year• Recruitment process development and improvement which includes key stakeholder buy-in, selection of new screening/skills testing technology, data analysis, and ATS (Cornerstone) configuration/automation • Successfully correlate hiring team documentation/scoring and skills testing metrics to performance data for the first time in Contact Center history, giving NAVIS the ability to continuously optimize the screening process ensuring quality hires • Create scalable, documented processes for sourcing, screening, assessing, interviewing, and candidate selection • Establish employment branding and sourcing strategies to multiple specific US labor markets utilizing social media, digital targeted advertising, passive candidate, and nurturing campaigns • Conduct in-depth labor market analysis resulting in a full review and revised wage and compensation strategy which gained Executive level buy-in and approval to expand the Contact Center workforce into a new labor market (Reno, NV) • Recipient of NAVIS “Never Been Done” Award for creation and implementation of a scalable and sustainable Contact Center Recruitment Program

(Public Sector/State)• Lead team of 11 Business and Employment Specialists to become the top producing office in the State through various recruitment training, program development, workflow restructures, and ongoing motivation • Develop, implement, and train an Exclusive Recruitment Program designed to increase employer satisfaction through customized recruitment services • Successfully influence key business partners and affect meaningful change to process and service delivery in an often change-resistant environment – hand-picked by State of Oregon Employment Director to lead state-wide Employer Services Program development, training, and roll-out • Hiring and performance management of state employees, complying with all union labor laws and guidelines • Optimization of ATS (NeoGov) to improve candidate sourcing, selection, interviewing, and screening • Responsible for other human resource generalist duties such as benefits administration, safety compliance, unemployment program management, employee relations, training, coaching, and administrative duties

Bend Oregon

(Staffing & Professional Search) • Progressively promoted to positions of higher scope and influence within the organization, including Staffing Consultant, Risk Manager, Account Sales, Staffing Supervisor, and Staffing Manager • Recruit and sell services into multiple industries in a fast-paced, deadline-driven environment• Manage a team of up to 15 recruitment consultants that provide customized staffing solutions for light industrial, administrative, management, and technical positions across a variety of industries and locations • Participate in regional training events on best-in-class staffing practices and account development• Manage various special projects and team-building exercises • Awarded Diamond Excellence Award for highest volume placement (#4 nationally)