Kelly D. Email & Phone Number

Chicago, Illinois, United States

𝗛𝗼𝗻𝗼𝗿𝗲𝗱 𝗮𝘀 𝗼𝗻𝗲 𝗼𝗳 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗠𝗮𝗴𝗮𝘇𝗶𝗻𝗲’𝘀 𝗧𝗼𝗽 𝟮𝟱 𝗘𝗺𝗲𝗿𝗴𝗶𝗻𝗴 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗟𝗲𝗮𝗱𝗲𝗿𝘀 𝗼𝗳 𝟮𝟬𝟮𝟯.Continue to deliver high-impact learning solutions with a high satisfaction rating while simultaneously co-leading the design and implementation of comprehensive course design guidelines within the learning design team, integrating active learning, gamification, and AI, which has significantly improved learner engagement, knowledge retention, and satisfaction while reducing discovery time.Employ AI to enhance personalized and adaptive learning experiences and regularly reviewed learning analytics to inform strategic decisions, boosting course completion and learner performance.Manage relationships with external content vendors to ensure high-quality resources and reduce costs.Transitioned to virtual classrooms in 2020, cut print material costs and promoting sustainability.Promoted to Senior Instructional Designer after successfully reinventing the 1992 Winners Edge program, transforming it from a traditional classroom format to a blended course with demo videos, scripting, and eLearning modules, significantly increasing course enrollment and agent sales rates.

Chicago, Illinois, United States

Designed, developed, and implemented over 50 learning solutions into Cornerstone LMS for diverse audiences, including insurance field leadership, branch administration, and soft skills training.Additionally, I designed, consulted, and led recruiting, management, and leadership development programs by collaborating with over 50 SMEs across multiple US insurance branches, resulting in improved leadership competency scores.

Chicago, Illinois, United States

Converted the new hire onboarding program from in-classroom to a self-directed/on-demand version, reducing employee ramp-up time by 11% and increasing completion rates by 22%. Transformed client product training from simple demo videos to comprehensive micro-learnings and searchable knowledge base articles. Established the team's process from scratch, creating a course catalog, agenda, lesson plan, PowerPoint, and workbook templates, including a course designer's guidebook, which expedited ongoing and future training initiatives by 50%. Designed and implemented CareerBuilder Connect, a public Customer Success Community on the Salesforce Community Platform, enhancing user experience and increasing community engagement by 30%. Developed and maintained interactive Getting Started Workbooks for customers, streamlining the implementation and onboarding process, and reducing onboarding calls from 12 touchpoints to five. Researched, consulted, and implemented a new LMS (Litmos), co-managing the organization and administration of courses and users, resulting in a 25% increase in user adoption and improving user interface consistency by 20%. Managed Workday Learning and Litmos LMS, and designed content for the PMO, Management, and Leadership Programs, contributing to a 28% increase in training effectiveness and a 20% improvement in leadership competency scores.

Chicago, Illinois, United States

Joined the Avant startup in its infancy and quickly advanced from loan originations specialist to collections training facilitator and universal instructional designer through the rotational program. Onboarded 40 employees biweekly for 18 consecutive months, successfully integrating approximately 1,560 employees in loan originations, customer support, collections, and fraud. Designed and developed the Avant Fraud eLearning curriculum, using the Bernie Madoff case study to enhance learner engagement. Created over 60 training courses for loan originations, customer support, and collections for US and Manila contact centers, impacting over a thousand employees. Designed and implemented the Avant Leadership Development Program, benefiting 800 leaders. Researched, implemented, and managed Absorb LMS, optimizing learner attendance and course progression. Collaborated on the team's brand identity, creating the logo and internal marketing materials. Developed templates for Google Suite presentations, lesson plans, and eLearning courses. Designed a content management framework to ensure efficient access and information flow. Conducted live training sessions 25% of the time, maintaining diverse training skills and providing backup facilitation support.

Chicago, Illinois, United States

Guided the seamless onboarding of over 50 new flight attendants after their nine-week ground school training. Conducted United Express flights for GoJet Airlines on routes including Chicago to Austin, Washington DC, New Orleans, Toronto, and Montreal. Completed a nine-week training program in aircraft emergency drills, weather, hazardous materials, and handling sensitive security information.