-Led discovery with PricewaterhouseCoopers and conducted independent requirements gathering discovery on multiple capabilities to build and improve the Ascent Salesforce Policy System - Assisted with a Kofax Transformation Module project that reduced bill backlog from 30 days to 6 days, increased data entry speed by 42%, and increased Data entry quality to 99.46% accuracy- Acted as an Apprenticeship Coach for CareerWise Colorado, and provided information on Apprenticeship Coaching best practices leading to the hiring of an Apprentice that was mentored - Successfully helped lead Database Split and Agency Management Download initiatives

- Worked as a Liason between IT and the Business to help guide a team of approximately 10 developers- Wrote Business Requirements, User Stories, Project Charters, and Test Cases- Queried Oracle Tables for Data using Toad- Performed Quality Assurance testing to identify issues and suggest remedies

- Worked with Great Plains- Purchased ATM Parts- Provided Customer Service- Insured on-time shipping of parts

-Worked with the i2 Transportation Management System and support multiple users, questions, and needs on a daily basis. - Queried an Oracle Database regularly to verify and manipulate data using PL/SQL or Toad. - Created Job Aids and various documents to assist users and document new and existing processes. - Provided both on-site and off-site training to clients and internal employees. - Demonstrated the i2 TMS and assisted with sales presentations whenever needed.

-Provided extensive testing between a homegrown application called Preferred Carrier and the Manugistics Transportation Management System. - Validated various Crystal Reports and updated Functional Specifications for these reports. - Became a member of the IT Logistics Team, and was routinely the primary or secondary on-call for various systems. Responsibilities included handling job aborts 24 hours a day related to Informatica, Unicenter, and Manugistics.