Kellye Williams
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Kellye Williams Email & Phone Number

Customer Success Manager at ePlus inc.
Location: Raleigh-Durham-Chapel Hill Area, United States, United States 6 work roles 2 schools
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Current company
ePlus inc.
Role
Customer Success Manager
Location
Raleigh-Durham-Chapel Hill Area, United States, United States
Company size
1589 employees

Who is Kellye Williams? Overview

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Quick answer

Kellye Williams is listed as Customer Success Manager at ePlus inc., a company with 1589 employees, based in Raleigh-Durham-Chapel Hill Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Kellye Williams.

Kellye Williams previously worked as Customer Success Director at First Advantage and Customer Success Analyst at First Advantage. Kellye Williams holds Criminal Justice, Criminal Justice And Corrections from North Carolina Agricultural And Technical State University.

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Email format at ePlus inc.

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ePlus inc.

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Profile bio

About Kellye Williams

As a strategist with extensive experience in managing and implementing technology solutions, I am passionate about driving operational efficiency and improving productivity through innovative technology strategies. My excellent communication and interpersonal skills allow me to collaborate effectively with cross-functional teams and provide exceptional technical support to end users.In addition to my technical expertise, I bring a wealth of unique knowledge and experiences to the table. I am proficient in productivity software applications such as Google Suite, Jira, Zoom, Salesforce, and Microsoft Suite. My expertise also extends to product management, including requirements gathering, software development, implementation, and documentation. I have a solid understanding of marketing, particularly in social media platforms and search engine optimization. Furthermore, I have experience in the retail and food service industries, specifically with point-of-sale software. These specialties make me a well-rounded professional with a diverse skill set.Beyond my professional accomplishments, I have also been actively involved in community service. As a Volunteer Coordinator at the Boys and Girls Club, I organized and managed volunteer activities, making a positive impact on the lives of young individuals. I also provide technical services to the elderly community within my area. This experience has reinforced my belief in the power of giving back and being an active participant in the community.Looking ahead, my goal is to continue leveraging my expertise and passion for technology to make a difference in organizations and communities alike. I am eager to collaborate with like-minded professionals, contribute to strategic initiatives, and drive positive change.

Current workplace

Kellye Williams's current company

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ePlus inc.
Eplus Inc.
Customer Success Manager
herndon, virginia, united states
Website
eplus.com
Employees
1589
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Company profile
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6 roles

Kellye Williams work experience

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Customer Success Manager

Current
Eplus Inc.
Nov 2023 - Present

Customer Success Director

First Advantage

Remote

  • Exhibit strategic leadership and astuteness in managing multi-million-dollar accounts in the retail andhospitality sectors, supporting top revenue clients and cross-functional teams, and optimizing internaland.
  • Drove the penetration of First Advantage's services and solutions through complex market trendanalysis, direct negotiation with client accounts, and manufactured process improvements for customerprograms resulting in.
Sep 2021 - Jul 2023

Customer Success Analyst

First Advantage

Remote

  • Served as the primary point of contact between retail and hospitality screening accounts and internal teams ensuring compliance with the agreed service levels.
  • Strategically performed requirements analysis and report research for various client requests,identifying aging invoice issues and developing solutions to all direct inquiries.
  • Streamlined program statement of work documents, tools, and technical job aids for all assigned accounts.
May 2020 - Sep 2021

Customer Service Team Lead

First Advantage

Remote

  • Led timely resolutions to client escalations and inquiries, including complex review of calls for QualityAssurance, new team member training, and the creation of technical training materials for new applications.
  • Refined back-office administrative functions by identifying and removing redundant processes thatenabled the team to focus more on customer satisfaction, expansion, and retention.
  • Actively participated in special projects and working with the Data Analytics team to enhance KPIs.
Oct 2018 - May 2020

Platinum Consultant

First Advantage

Sandy Springs, Georgia

  • Achieved 100% customer satisfaction consistently through effectively managing inbound customer communications and comprehensive product knowledge.
  • Utilized CRM software to gather relevant documents and record customer interactions.
  • Exhibited professional demeanor and business maturity when managing complex issues and developing proper solutions.
Jul 2015 - Oct 2018

Technical Support Specialist

Ncr Corporation

Alpharetta, Georgia

  • Delivered exceptional customer service to client requests and complaints by identifying, isolating, andresolving technical support issues via remote troubleshooting and onsite support.
  • Onsite troubleshooting and hardware installations.
  • Overnight client support.
May 2014 - Jun 2015
Team & coworkers

Colleagues at ePlus inc.

Other employees you can reach at eplus.com. View company contacts for 1589 employees →

BW Bill Wheeler Bill Wheeler Colleague at Eplus Inc. United States, United States View → JM Jacquelyn Moran Jacquelyn Moran Colleague at Eplus Inc. Greater Minneapolis-St. Paul Area, United States, United States View → MM Matt Mckenna Matt Mckenna Colleague at Eplus Inc. Greater Richmond Region, United States, United States View → NB Noel Barber Noel Barber Colleague at Eplus Inc. Chesterfield, Virginia, United States, United States View → MA Michelle Ahearn Michelle Ahearn Colleague at Eplus Inc. St James, New York, United States, United States View → KM Kevin Mcvey Kevin Mcvey Colleague at Eplus Inc. Mt. Joy, Pennsylvania, United States, United States View → JB Jenny Baldwin Jenny Baldwin Colleague at Eplus Inc. Las Vegas, Nevada, United States, United States View → CN Cindy Nguyen Cindy Nguyen Colleague at Eplus Inc. Washington, District Of Columbia, United States, United States View → DW David Wright David Wright Colleague at Eplus Inc. Wichita, Kansas, United States, United States View → MM Michael Mollura Michael Mollura Colleague at Eplus Inc. Reading, Pennsylvania, United States, United States View →
2 education records

Kellye Williams education

Master Of Technology - Mtech, Cyber/Computer Forensics And Counterterrorism

Capella University
FAQ

Frequently asked questions about Kellye Williams

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What company does Kellye Williams work for?

Kellye Williams works for ePlus inc..

What is Kellye Williams's role at ePlus inc.?

Kellye Williams is listed as Customer Success Manager at ePlus inc..

Where is Kellye Williams based?

Kellye Williams is based in Raleigh-Durham-Chapel Hill Area, United States, United States while working with ePlus inc..

What companies has Kellye Williams worked for?

Kellye Williams has worked for Eplus Inc., First Advantage, and Ncr Corporation.

Who are Kellye Williams's colleagues at ePlus inc.?

Kellye Williams's colleagues at ePlus inc. include Bill Wheeler, Jacquelyn Moran, Matt Mckenna, Noel Barber, and Michelle Ahearn.

How can I contact Kellye Williams?

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What schools did Kellye Williams attend?

Kellye Williams holds Criminal Justice, Criminal Justice And Corrections from North Carolina Agricultural And Technical State University.

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