Kelly Edlund Email & Phone Number

Saint Paul, Mn, Us

Maple Grove, Minnesota, United States

• Trained in both GCP and trial-specific procedures to provide high quality mobile visits for subjects enrolled in clinical trials.• Designs, develops, and implements training programs and materials and assists in the integration of corporate-wide learning initiatives aligning with corporate vision and business needs• Searches for gaps in training content and materials and updating as indicated to generate higher learning outcomes• Identifies future training needs and creates a curriculum to facilitate said training• Manages and delivers training solutions in a collaborative cross- functional global environment.• Communicates with management, trainers and team members as needed to verifying understanding of requests and communication of needs• Resolves issues and tailors training programs as necessary• Provides subject matter leadership and project leadership to ensure training solutions achieve business needs and objectives.• Directs support team members and supports work streams by supervising work assignments, resource planning and accountability and skill gap analysis.• Leads, manages, and empowers the team through effective delegation to attain a high standard of performance and delivery for the team and all participants• Acts as a liaison between the cross functional departments and business leadership. Provides progressive updates and aligns the team with the overall business objectives of the department and company

Manage training and development priorities and stakeholder communicationsGrow and develop team membersDrive internal processes, improvements and initiatives

Greater Minneapolis-St. Paul Area

Promote and ensure the consistent quality achievement and performance across all Optum Proposal Team functions through the development, implementation, communication sea maintenance of a world class proposal quality and training program. Enhance employees skills and the organizations overall quality of work by developing, coordinating and facilitating training programs. Management of key projects and initiatives using established project management techniques.* Consult with management to identify training needs, schedules and ensure course content, training methodologies and materials align with business goals* Manage the proposal audit process and group feedback* Serves as a department expert on quality and continuously educates staff regarding quality improvement processes and delivers relevant training as needed.* Analyze proposal industry trends and business metrics to develop operating processes and quality programs to ensure team is meeting or exceeding client expectations* Develop quality plans and processes across all functional areas and markets * Manages internal surveys to improve the proposal quality and process* Create and maintain training and educational materials that support programs and departments* Coordination of new employee on-boarding

Mendota Heights Mn

Directed training and education central services offering and strategy for revenue generationConsulted with managers, members and business owners to invest in trainingCollaborated with suppliers to produce training and purchase license for our LMSConfigured and administered internal and external LMSLead the training facilities and content capture studioSupervised the training and education team including instructional designers, coordinators and contractorsAdministered and coordinated the production of all materials relevant to training and eventsDefined training curriculum to include, product and sales training, soft skills training, and compliance trainingCollaborated with executives and key stakeholders to create and facilitate training programsAssisted member companies in configuring and deploying an LMS Coordinated the scheduling of all training events at the Mid-States facility and trade showsIdentified, documented and communicated best practices for member companiesDefined, documented and communicated processes for learning and developmentUsed data analysis to understand training outcomes and make adjustments Presented to large and small groups of suppliers and member on training initiativesFacilitated training events in-person and virtually using Go To Meeting

Greater Minneapolis-St. Paul Area

Oversaw development and delivery of IT technology training throughout the FirmLead an IT technical training team in a local and remote settingCreated, documented and managed internal communications process for entire IT departmentServed and project manager for large and small scale training projects Key project management team member for IT projectsAble to navigate and work in an ambiguous environmentSourced and managed contract workers on a per project basisSubmitted projects for budget approval, sourced and selected vendorsAnticipated training needs of Dorsey attorneys and staff for all global locationsManaged budget for training and communication Coached, mentored and supported a staff of trainers and instructional designersDirected the curriculum of coursed for all staff and attorneysDefined training goals and vision for the FirmDetermined and documented training processes for entire IT training departmentUtilized Captivate, Camtasia and PowerPoint to create e-learningDelivered training and conducted meeting using desktop video conferencing via VidyoConducted training and meeting webinars utilizing WebEx and Go to Training

Greater Minneapolis-St. Paul Area

Managed sales education program for all markets of salesAnalyzed, Designed, Developed, Implemented, and Evaluated (ADDIE) training directed to sales teamsCollaborated with subject matter experts throughout the organization to develop trainingConsulted with executives and key stakeholders throughout the organization to define training strategiesMaintained electronic assets for sales research and support on an internal databaseUtilized Brainshark for training material supportDeveloped e-learning using CamtasiaDelivered web training via WebExProvided project management for several internal training projectsEnsured extremely tight timelines were metMaintained budget, sourced and managed vendor relationships

Greater Minneapolis-St. Paul Area

Lead a training program for global organization of distributors and sales teams Analyzed, Designed, Developed, Implemented, and Evaluated (ADDIE) sales training globallyDefined and delivered business acumen training internally Implemented a solution based sales process training for sales teams as well as marketingAble to adapt processes and work for an ambiguous environment, different culture or learning levelsExperienced in delivering training via a translatorProduced technical training materials in a understandable and relatable mannerMaintained and electronic resource for training materials for a remote audienceCollaborated with executives and key stakeholders to define key training initiatives and projectsVery strong presentation, communication, and writing skills

Greater Minneapolis-St. Paul Area

Responsible for all delivery of sales training programs for US and Canadian locationsCompleted certifications to deliver all materialRecognized as top presenter and selected to lead train the trainer sessionsProvided support to sales teams by developing sales skillsProvided sales consulting to sales teams on sales strategies and approaches to key clients

Duluth, Minnesota Area

Managed a team of 7 trainers in a local and dispersed environment across several markets within the regionCoached and mentored staff to meet and exceed goalsDeveloped and delivered training to the operations, sales, and executive teamsDefined a strategic long term plan for training and developmentActive member on project teams for training and communications Supported 3 call center environments as well as over 50 retail locations in 8 statesManaged extensive budget and travel schedulesUtilized WebEx to provide training as a webinarDeveloped training curriculum and adapted technical information into understandable materialMaintained and electronic database of training and information to support all staff in the regionManaged vendor relationships and worked with executives at all levels of the organization

Master’S Degree, Business Communications, Leadership And Influence

Summa Cum Laude

Bachelor’S Degree, Communications

Activities and Societies: Recreational Sports Admissions Office for Campus Tours to new and prospective students and parents Business.

High School, General Studies

Activities and Societies: Tennis

Bachelor Of Arts - Ba, Communication, General