Kelly Furlong Email & Phone Number

New York, New York, United States

Tapcart is the ultimate mobile commerce platform fueling the fastest growing brands. We power mobile apps for over 50 million consumers worldwide•Develop and manage existing relationships with digital e-commerce agencies•Maintain a mutually beneficial partnership and generate referrals & opportunities for our sales team•Work with partners and Tapcart stakeholders to meet partnership goals and commitments•Organize and participate in co-marketing activities, provide sales enablement, generate inbound and outbound referrals•Identify strategic agency partners, develop go-to-market plans with those partners, and execute these plans•Serve as the primary advocate partners within Tapcart across functions such as Sales, Customer Success, and Marketing, helping to ensure Tapcart is delivering value back to our partners

New York, New York, United States

Yotpo is a leading eCommerce marketing platform on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences using Reviews, Loyalty & Referrals, SMS marketing, and visual user generated content.• Successfully managed a robust ecosystem of strategic partnerships with leading digital, marketing & retail agencies, who evangelize our technology to their clients.• Responsible for designing, building and monitoring the day-to-day processes and infrastructure accordingly for Yotpo's customer success, technical support, account management and professional services teams, creating a tangible impact on the broader company• Track record of success meeting and exceeding lead generation and revenue targets • Q1 2022 ACV attainment 110%, SAL attainment 113% • Q2 2022 ACV attainment 103%, SAL attainment 120% • Q3 2022 ACV attainment 107%, SAL attainment 104%•Collaborate across internal teams to drive increased partner opportunities and to support complex sales-cycles with our most strategic accounts while providing our agency partners with ongoing training to enable agencies to effectively pitch new business• Develop and nurture new and existing mutually beneficial relationships with the largest and most sought-after agencies using first-class relationship building and sales skills to generate referrals and drive qualified opportunities•Work with internal partner marketing teams to evaluate, organize and participate in co-marketing initiatives, providing sales enablement, that support lead generation and revenue goals•Conduct quarterly business reviews to build trusted relationships with key agency stakeholders and their clients•Attend partner facing events and conferences, to raise brand awareness & generate leads

Greater New York City Area

• Establish long lasting partnerships with clients based with exceptional service and delivered value, serving as a consultant while leveraging Yotpo's suite of services• Demonstrate the continuous value of our solutions by successfully renewing and retaining annual clients• Proactively identify opportunities and optimization points to deliver the greatest value for our clients • Analyze key account statistics and performance metrics to identify pain points and educate clients how to fully utilize our solutions for driving ROI and enhancing account performance• Lead knowledge sharing efforts derived from the voice of the customer between all departments by being the main liaison between our product and client success teams• Responsible for leading trainings for employees new to the role and serve as a mentor through their first few months of ramp up

Greater New York City Area

• Foster and support the building of key relationships and communicate DojoMojo’s value proposition with stakeholders across brands to complete successful marketing campaigns.• Manage, educate and delight a portfolio of ~250 brands• Oversee onboarding of new users, ensuring a seamless experience from the start.• Collaborate interdepartmentally to improve and develop the product and tools to educate users on how to maximize their campaign ROI .• Collaborate with other team members to create training materials, case studies, email campaigns, landing pages and changes to the conversion funnel to optimize the user experience to increase customer acquisition and keep retention high.• Helped to map out a customer journey and company mission• Own and track KPIs related to overall client engagement, network activity and customer success.

Greater Chicago Area

Outcome Health is a healthcare technology company, building digital media technologies to deliver lifestyle education to patients to improve health outcomes. We empower healthcare professionals to engage patients while curating content personalized for each member. We strive to deliver media as a service to educate and inspire audiences utilizing the latest digital media technologies. Our state-of-the-art healthcare platforms are supplemented with mobile technologies built for a range of technology proficiency levels. • Own client relationships with 800+ physician practices and healthcare systems nationwide and proactively strengthen communication to understand client needs, capture feedback and help improve our product offerings. • Quarterback upkeep and maintenance of devices, deepen and strengthen relationships with clients, improve & upsell products as we feature to forward the company mission of empowering, educating and inspiring patients to live healthier.• Strive to deliver the best customer service by exercising independent judgment and creative problem-solving.• Spearhead a large data integrity project in correspondence with IMS• Create and foster productive feedback and communication with the sales, product development and support teams

Greater Chicago Area

• Manage and grow a book of 300+ businesses• Handle full lifecycle management and maintain existing relationships among high valued accounts• Facilitating the growth of revenue for business owners and for Groupon by identifying opportunities and to drive business, enhance brand awareness, and competitively position clients in local markets• Navigate client objections and executing prescribed client communications strategy while conveying Groupon’s value proposition, ensure service needs are met, and to drive continued engagement, encouraging client retention & loyalty • Continue to coordinate with other internal departments to ensure a successful launch of every campaign and maintain month over month client relationships

Greater Chicago Area

•Primary owner of Groupon’s relationship with merchants and serve as initial contact between Groupon and new businesses • Develop partnerships, maintain relationships & bolster initial contact with new merchants to build local commerce • Understand and apply concepts of deal structure and strategy as proven models for successful achievement of a merchant's desired outcomes • Coordinate with other departments involved to ensure a successful launch of each merchant's campaign •Serve as a mentor and continued resource to new employees as well as other team members •Special projects include: “Self Service” chat representative, merchant escalations, and pilot programs including Rube Goldberg/Espresso, Goods Local, Groupon Coupons, One Call Closes, Re-engagement and re-feature campaigns •Closed over 1,000 local businesses nationwide generating over 3 million dollars in gross billings.

Shrewsbury, Nj

• Manage and maintain accuracy of daily scheduling and work towards a team goal of package and product sales• Ranked in the top 15% of Guest Service Associates in the country for package sales• Manage phone calls, schedule interviews, take inventory, provide customer service for upwards of 100 guests per day

Greater Chicago Area

• Negotiated prices for local event vendors and traveled nationally to plan, produce, and oversee events • Demonstrated leadership skills in areas not limited to marketing & advertising, recruiting, booking, and planning• Traveled nationally to work events and helped managed a budget of $40,000 per event, including the largest running series in the world• Provided customer service for over 1 million participants

Greater New York City Area

• Primary contact with prospective parents and students to answer questions and schedule campus visits and information sessions• Take part in various "Meet and Greet" opportunities, engaging in discussions with visiting groups to build a rapport and initiate a dialogue about the benefits of attending Marist College• Assist with office duties including answering phones, filings and mailings, errands, etc.

Spring Lake Heights, Nj

Work with staff to set up for events and attend to members dining a la carte and to guests at banquets

Borough of Avon-by-the-Sea, Avon-by-the-Sea, NJ• Worked with surrounding areas to ensure beach areas are environmentally safe for visitors in conjunction and consultation with a non-profit organization known as "Geese Peace"• Interact and inform visitors while on the job what we are doing to ensure their safety• Keep track in a log to measure daily and weekly progress of the program

Assist with office duties including documentation of invoices, background checks, mailings, errands, etc.

Ba, Communications/Pr

Activities and Societies: Marist Women's Crew, National Society of Leadership and Success, Marist Ambassadors

Study Abroad Program