Kelly Cafarelli Email & Phone Number

• Manage the data import process from schools/districts to Education Modified• Collaborate with client and serve as a liaison between client and Education Modified’s engineering and customer success teams.• Develop processes to streamline the onboarding & implementation process for new accounts.• Manage team of contractors to successfully streamline the onboarding process and ensure that all school partners go live within the communicated date• Design daily operations for a growing data contractors team and provide transparency to cross-functional teams• Design solutions for data issues and communicate milestone impacts to development and leadership teams

• Effectively communicate with, support & onboard new school partners.• Conduct professional development (initial and continuous) so that customers get the most out of the EdMod platform & services.• Influence future lifetime value through higher product adoption, deeper engagement and customer satisfaction (increase retention).• Monitor and identify usage trends to identify opportunities for support and greater adoption rate.• Identify opportunities for account expansion and increase referrals.• Manage the daily operations related to incoming support requests & tickets from customers via HelpScout systems to ensure timely resolution• Manage help center knowledge base by maintaining and producing new content relevant to product features and customer requests.

• Main client contact for programs 10 room nights and over• Create a luxury customized experience for all clients including C-Level executives and entertainment groups • Construct a seamless onsite event and rooming experience by communicating details to all departments and overseeing onsite program• Generate and implement standard operating procedures to streamline processes and improve communication between departments• Develop marketing material to promote the hotel and drive business• Advanced use of Delphi Basic to create Banquet Event Orders• Guide clients to unique Boston experiences and educate on local attractions to best fit their groups needs• Upsell event experiences to wow guests resulting in over $230,000 generated in additional revenue for 2019

CONFERENCE SERVICES MANAGER• Main client contact for groups over 10 room nights, successfully managing multiple events and room blocks a week• Build client relationship to anticipate needs and execute quality service• Detail event logistics, setup, F&B, and timeline with client ensuring their vision becomes reality• Liaison between all departments of the hotel for clients needs to be met• Oversee event onsite for flawless execution• Upsell event experiences to wow guests resulting in over $150,000 generated in additional revenue for 2017• Conduct post event follow up for billing and to ensure expectations were exceeded• Proficient use of Delphi+ to create Banquet Event OrdersEXECUTIVE MEETINGS MANAGER• Contract and Detail Programs 10 room nights and under• Conduct site tours, respond to RFPs, and guide clients through complete sales process• Execute all conference service manager duties with contracted groups from start to finish• Forecast Pace and Light Forecast weekly and 30/60/90 monthly within 3% margin of actual pickup

• Created customized registration/information websites for each travel program using Cvent • Designed marketing material and developed text to be sent to clients and attendees• Generated and quality controlled reporting for each program• Travel on-site to supervise the operations and execution of program details• Oversaw budget, final accounting and reconciliation of billing for programs • Primary customer service contact for clients, hotels, DMCs and attendees Returned as a contractor February - April 2016

Bachelor Of Science Degree, Hospitality Management

Bachelor Of Science Degree, Hospitality Management