Kelly Cafarelli Email & Phone Number

• Manage the data import process from schools/districts to Education Modified
• Collaborate with client and serve as a liaison between client and Education Modified’s engineering and customer success teams.
• Develop processes to streamline the onboarding & implementation process for new accounts.
• Manage team of contractors to successfully streamline the onboarding process and ensure that all school partners go live within the communicated date
• Design daily operations for a growing data contractors team and provide transparency to cross-functional teams
• Design solutions for data issues and communicate milestone impacts to development and leadership teams

• Effectively communicate with, support & onboard new school partners.
• Conduct professional development (initial and continuous) so that customers get the most out of the EdMod platform & services.
• Influence future lifetime value through higher product adoption, deeper engagement and customer satisfaction (increase retention).
• Monitor and identify usage trends to identify opportunities for support and greater adoption rate.
• Identify opportunities for account expansion and increase referrals.
• Manage the daily operations related to incoming support requests & tickets from customers via HelpScout systems to ensure timely resolution

• Main client contact for programs 10 room nights and over
• Create a luxury customized experience for all clients including C-Level executives and entertainment groups
• Construct a seamless onsite event and rooming experience by communicating details to all departments and overseeing onsite program
• Generate and implement standard operating procedures to streamline processes and improve communication between departments
• Develop marketing material to promote the hotel and drive business
• Advanced use of Delphi Basic to create Banquet Event Orders

• CONFERENCE SERVICES MANAGER
• Main client contact for groups over 10 room nights, successfully managing multiple events and room blocks a week
• Build client relationship to anticipate needs and execute quality service
• Detail event logistics, setup, F&B, and timeline with client ensuring their vision becomes reality
• Liaison between all departments of the hotel for clients needs to be met
• Oversee event onsite for flawless execution

• Created customized registration/information websites for each travel program using Cvent
• Designed marketing material and developed text to be sent to clients and attendees
• Generated and quality controlled reporting for each program
• Travel on-site to supervise the operations and execution of program details
• Oversaw budget, final accounting and reconciliation of billing for programs
• Primary customer service contact for clients, hotels, DMCs and attendees Returned as a contractor February - April 2016

Bachelor Of Science Degree, Hospitality Management

Bachelor Of Science Degree, Hospitality Management