Kelly Donovan Email & Phone Number

Greater Minneapolis-St. Paul Area

Business Leader with expertise in leading companies to reduce costs through optimizing processes, successfully implementing ERPs and implementing transformational change.Contact me at: kjdonovan200@gmail.com

Greater Minneapolis-St. Paul Area

Provided project lifecycle leadership for various clients during significant SAP implementations, including overall project management, scope and resource management, and phase delivery.• Provided overall project leadership and PMO management activities for client project• Provided project management for client SAP upgrade, developed innovative approaches to accommodate schedule disruptions • Led multiple testing phases, each spanning scope of over 20 countries and over 90 business processes, management client and EY resources

Greater Minneapolis-St. Paul Area

Led customer service, sales & operations planning teams, as well as the IT team in fast-paced environment where processes and systems are continuing to develop. • Redesigned customer service team structure, implementing clear responsibilities and new processes• Significantly reduced IT failure risk through updating equipment, systems and policies

Wayzata, Mn

Led implementation of SAP solution, including preparing the business through change management, process improvement and readiness for implementation. Provided direction for over 200 employees, directly and indirectly.Deliverables Management• Drove timely delivery of complex solution build, despite capacity limitations and delays• Courageously addressed capacity and skill deficiencies affecting ability to meet deliverables• Improved data accuracy on the ERP project from 5% to 99% accuracy• Increased system functionality for US business, as well as global businessesChange Leadership/People Development• Guided business leaders to appreciate value of process and data discipline, generating support for complex system• Optimized and standardized 40+ plant and office processes and data structures, remaining under $45M budget• Created strong team with business and IT expertise who exceeded expectations for innovative solutions and business improvements• Established Continuous Improvement team post project, providing further development of project team members• Led internal placement of 80% of team members when project was cancelled

Wayzata, Mn

Led customer operations team in new business model. Established transportation and supply chain planning startup organization structure for business. Over 60 customer service, transportation and supply chain planning team members in organization. • Led integration of five business unit customer service groups into one customer operations team• Optimized leadership team for more effective and efficient management• Significantly improved customer service by developing and implementing measures for “on-time, in full,” complaint management, and order completion• Created a supply chain organization that reduced costs through better forecasting and planning• Grew business by 33% in two years

Responsible for process and deliverable management, ensuring project deliverables completed on time and within budgetAfter restructure, developed new operating model for strategic changes: automated testing, process modeling, and design management approaches.

Led successful implementation of SAP solution to four business units and associated functions. Project cost greater than $140M, with over 400 people working together for its success. Responsible for seven direct reports and over 20 indirect reports, including consultants. • Implemented cross-functional ERP and associated work distribution to shared services on time and within budget• Created a strong environment of teamwork and shared accountability, by promoting optimism and trust across the project• Recognized with numerous accolades for consistent “green” project status due to coordinated teamwork across IT program and businesses/functions

Led global process design development and integration across process areas, led data alignment and optimization across program during first global implementation of blueprint SAP solution.• Established interdependent global process, integrated across all functional areas through partnering with process architects across the program• Developed approach to align data responsibilities across different teams during Wave 1 to improve implementation success in a struggling area

Led accounts receivable and credit process design and organizational change for NA food enterprise businesses. Led team of 30 people with indirect leadership of over 30 shared service employees. Budget of $4M, managing over $350M A/R. • Created Enterprise Credit Management shared service • Led DSO reduction efforts, resulting in 1.2 day reduction in first 18 months, totaling working capital savings in excess of $1M

Greater Minneapolis-St. Paul Area

Fargo, Nd

Blair, Ne

Dayton, Ohio Area

Sidney, Oh

Memphis, Tn And Fayetteville, Nc

Greater Minneapolis-St. Paul Area