Kelly Dillon Email & Phone Number

Dallas/Fort Worth Area

Dallas/Fort Worth Area

• Develop Marketing and Business Strategy. • Direct new projects including updating a dynamic pricing scheme for over 11,000 different products, creating procedures for maintaining inventory levels, implementing a Customer Management System, and developing an online quote and invoice system.• Set up and manage marketing plans, marketing calendars, brochures, marketing emails, logos, ads, surveys, social media campaigns, marketing research projects, giveaways and digital signs.• Lead employees and outside vendors on multiple projects including developing an insurance strategy, working with the Federal and Texas government to get certifications and working with our bank and accountant to establish procedures for direct deposit.• Design and maintain key performance indicator metrics, create organizational charts, created job descriptions, conduct yearly bonus reviews and created an employee handbook. • Carry out disciplinary actions when need.

Dallas/Fort Worth Area

• Worked with the Ticketmaster host system to sell tickets, handle reprints, upgrade seats, exchange seats, sell specialized tickets with qualifiers, sell season tickets, pull reports, check inventory, refund patrons, and settling daily deposits.• Supervised at the concession, bar, and merchandise stands.• Provided customer service by greeting patrons, answer questions, listening to concerns, resolving disputes and help patrons find their assigned seats.

Dallas/Fort Worth Area

• Planned all internal and external fundraising events, Supervised event vendors, volunteers, and staff and functioned as a liaison for all third party events.• Secure sponsorships and discounts with gifts ranging from $500-$10,000.• Developed and maintained all event fundraising materials and marketing efforts, including general overviews, solicitations, press releases, posters, email marketing and social media.

Dallas/Fort Worth Area

• Planned events with attendance reaching over 1,000 people.• Ran events from start to finish managing large teams and multiple vendors. • Created and improved function of proposal systems, emails, file storage, promotional materials, spreadsheets, databases, and research projects.• Generated sales leads, monitored competitor activity, provided customer service and updated social media campaigns.

Dallas/Fort Worth Area

• Hired, trained, and managed groups of interviewers.• Managed employees at large scale events with attendance reaching over 10,000 people.• Conducted marketing research projects for non-profit and for-profit companies which included marketing plans, business plans, online surveys, face-to-face surveys, focus groups, and secret shopper reports.

Fort Worth, Texas

•Execute Surveys in a professional manner to many types of people at highly attended events.•Work for a variety of organizations including but not limited to: The Texas Motor Speedway, The National Cutting Horse Association, and The National High School Rodeo.•Complete tasks under the pressure of time.

Dallas/Fort Worth Area

•Oversaw multiple units ensuring maintenance was in line with customer expectations. •Handled customer concerns in a timely manner. •Resolved disputes and answered questions. •Handled all paperwork associated with the leasing of the property.

Lubbock, Texas

•Set up and maintained social media sites.•Formulated ideas for new events and boosted attendance to events.•Ensured media coverage and interviews with local and non-local news media.

Lubbock, Texas

•Completed a variety of personally assigned tasks meeting deadlines consistently.•Performed administrative tasks including: typing, filing, and answering phones.