Kelly Kubsch Email & Phone Number

Tempe, Arizona, United States

• Acted as Fox Advisory Board Member – created, managed, and promoted employee initiatives to foster company culture, recognition, and employee engagement which led to decrease in employee turnover and increase in best places to work awards• Increased company swag catalog by over 500%, sourcing new, unique, high quality swag that meets brand requirements and needs as well as distinguishes company from competitors, increases brand awareness, and captures positive external attention• Managed client engagement opportunities, 200% increase in event and touchpoint campaigns to build and nurture relationships• Coordinated events – client, marketing, intercontinental team events with 200+ attendees• Built and maintained internal company swag shop – merchandising, promotion, launch announcements, surveys, administration, and fulfillment• Collaborated cross-functionally, partnered with management, executives, departments/staff, and vendors to develop custom swag/gifts and collateral for brand awareness• Improved event, campaign, and internal efficiencies and processes• Managed vendors - coordinated work streams for designers, vendors

Scottsdale, Az

• Managed communications plan for $4M Clubhouse Restoration project• Designed, and implemented member communication strategies such as monthly mailings, weekly email blasts, digital signage, and text notifications and developed new communication initiatives program• Created and edited newsletter articles, member correspondence, flyers, events calendar, marketing collateral, brochures, invitations, and presentations• Collaborated with all departments, Board, and Committees on internal/external communications and marketing of programs, events, and services• Re-designed Member/public websites; improved SEO; increased Member utilization• Managed member online experience; performed website administration; tracked website statistics; created member surveys that led to new programs and improved communications• Conducted new member orientations, receptions; created welcome materials• Edited/maintained member guideline/roster book and online directory• Created, developed training materials, and conducted Member Tech Tutorial classes• Trained, supervised, and mentored Communications/Marketing Administrative Assistants• Initiated community Summer Food Drive and towel/tennis ball donations to local shelters• Awarded Distinguished Achievement in Leadership from Boardroom Magazine and Club Manager Association’s Idea Fair Blue Ribbon Winner in 2007, 2009, 2012, and 2013

Field Development Manager• Developed and facilitated training/support tools for 200+ Relocation Consultants• Created Marketing presentations; partnered on Client Programs • Designed and established Field Development Team training evaluation tools• Interviewed, hired, trained and managed Field Development Coordinators• Processed team payroll; conducted performance evaluations; directed team meetings• Coached Consultants on service issues and performed service recovery with Clients• Awarded Chamness Rising Star 2003 Award, voted by 80+ colleagues/ManagersField Development Coordinator – Destination Services • Recruited, interviewed, and trained contract Destination Services Consultants• Created and implemented Consultant training modules and Monthly Newsletter• Built and enhanced city area information packets with local resources and recommendations• Supported and educated team on Destination Service needs and new service programs• Processed Consultant invoices and supply requests• Conducted a company-wide seminars on Destination Services• Promoted to Field Development Manager in a six-month time period

• Contributed in all facets of this small business startup• Managed inbound/outbound International & Domestic Relocation Programs• Provided settling in services including housing and schooling assistance• Implemented marketing plan and developed all marketing materials• Established and cultivated business alliance vendor relationships, negotiated pricing• Designed and implemented Client Satisfaction Survey; performed service recovery• Researched and created Relocation Guide, Resource Library, and Relo Newsletter• Coordinated website design and developed content• Submitted written and verbal status reports. Produced client invoices• Coordinated annual client appreciation picnic event

• Managed & implemented AZ, TX and NM relocation services for over 200 international families• Guided transferees in transition/culture shock with critical communication and cultural sensitivity• Conducted group training sessions for international transferees• Adapted programs and services based on client needs and culture• Improved and edited relocation resource materials• Developed Israeli Departure Seminars; augmented department income by $75,000• Streamlined invoice process, generated tracking system, and produced invoices

Developed and prepared Operation & Maintenance Manuals for completed projects.Performed all administrative duties for nine Project Managers and Superintendents.

Tempe, Az

Bachelor Of Arts (B.A.), French

Education record