Kelly Larson Email & Phone Number

Remote

Orange County, California, United States

Develop and execute the client's overall business strategy, aligning it with industry trends and their needs. Provide visionary leadership and guidance to the client, fostering a culture of innovation, collaboration, and continuous improvement. Set clear goals and expectations, monitor performance, and drive accountability for results. Build and maintain relationships with key stakeholders, clients, and industry partners. Develop and implement operational strategies, policies, and procedures to drive productivity and enhance performance. Identify and implement process improvements, leveraging design thinking principles, to streamline operations and enhance the client experience. Collaborate with clients to understand their business objectives and develop tailored solutions that optimize their SaaS products, offering solutions and supporting the implementation of new tech stacks with a heavy focus on web design, funnel systems, automation, and CRM.

Serving as the primary point of contact for assigned sales pods, ensuring their needs are met and exceeded. Coordinating and activating client accounts paid products, upgrades, and downgrades, including project timelines and deliverables to ensure project coordination. Collaborating with cross-functional teams, including sales, ads, and operations, to ensure seamless execution of client projects. Acting as the liaison between the client and ads, by collecting ad assets for clients' marketing campaigns. Proactively identify opportunities to create more efficient back-end processes for an increase in revenue and success for all parties. Developing and maintaining strong relationships with clients, acting as a trusted advisor, and addressing their inquiries and concerns.

Provided top-notch customer support, addressing technical inquiries and resolving issues promptly and effectively. Served as a subject matter expert, handling escalated support tickets and providing guidance to junior support associates. Utilized remote support tools and diagnostic techniques to troubleshoot software and hardware issues for clients. Analyzed and prioritized support tickets based on severity and impact, ensuring timely resolution and customer satisfaction. Documented and tracked customer interactions, issues, and resolutions using a ticketing system. Collaborated closely with cross-functional teams, including development and product management, to address customer concerns and provide feedback for product improvement. Conducted training sessions and create user documentation to enhance customer self-service capabilities. Identified patterns and trends in support inquiries, providing insights to the team for proactive issue prevention and process improvement. Continuously updated and expanded knowledge of product features, functionality, and industry trends to deliver accurate and up-to-date support.

Irvine, California, United States

Worked directly with clients to gather and analyze business requirements for software implementation projects. Configure software solutions based on client needs, ensuring alignment with industry best practices and system capabilities. Lead end-to-end implementation projects, including project planning, resource allocation, and timeline management. Conducted thorough testing and quality assurance to validate software functionality and ensure a smooth deployment. Provided comprehensive end-user training and support, ensuring successful adoption and utilization of the software. Troubleshot and resolved software-related issues, escalating complex problems to the appropriate teams when necessary. Collaborate with cross-functional teams, including developers, QA analysts, and project managers, to ensure seamless integration and successful implementation. Developed and maintained project documentation, including user guides, process workflows, and system configurations. Conducted post-implementation reviews to assess project success and identify areas for continuous improvement.

Santa Ana, California, United States

Collaborated with product management, engineering, and other stakeholders to define and execute product development strategies and roadmaps. Drove the end-to-end product development lifecycle, ensuring timely delivery of high-quality products. Coordinated cross-functional teams, including engineering, design, marketing, and customer support, to align efforts and achieve project objectives.Developed and implemented efficient processes and workflows to streamline product development and operational activities. Identified bottlenecks and areas for improvement in the product development process and implement solutions to enhance efficiency. Ensuring effective communication and collaboration between teams, providing clear direction, and removing any obstacles. Managed project timelines, resources, and budgets to ensure on-time and within-budget delivery of products. Monitored and analyze key performance indicators to assess product performance and operational efficiency. Implemented and maintained product documentation, including specifications, user manuals, and standard operating procedures. Identified and managed risks and issues throughout the product development process, taking proactive measures to mitigate potential disruptions. Led and mentored a high-performing product operations team, fostering a culture of continuous learning and growth.

Long Beach, California, United States

Developed and implemented operational strategies, policies, and procedures to improve efficiency, reduce costs, and maximize performance. Oversaw daily operations, including procurement, inventory management, production, logistics, and quality control. Collaborated with cross-functional teams to identify areas for improvement and implement process enhancements. Monitored and analyzed key performance indicators (KPIs) to assess operational performance and implement corrective actions. Led, mentored, and developed a high-performing operations team. Established strong relationships with suppliers, vendors, and external partners. Managed budgets, financial forecasts, and cost control measures. Collaborated with senior management to develop and execute strategic initiatives.

Orange County, California, United States

Served as the primary point of contact for strategic client accounts, ensuring client needs were met and exceeded. Developed and executed account plans to maximize revenue and growth opportunities.Conducted regular business reviews to identify client needs, challenges, and upselling opportunities.Collaborated with cross-functional teams to deliver customized solutions aligned with client requirements. Proactively managed client expectations, ensuring successful product and service delivery. Monitored and analyzed key account metrics and take appropriate actions to drive performance.Identify and pursue opportunities for account expansion and upselling. Stayed updated with industry trends and provide valuable insights to clients. Acted as a trusted advisor, providing guidance to optimize client business outcomes.

Orange County, California, United States

Oversaw and optimized operations for a region encompassing 15-20 locations, ensuring alignment with company objectives. Developed and implemented regional operational strategies, policies, and procedures to drive efficiency and performance. Managed cross-functional teams, including sales, marketing, logistics, and customer support, to achieve operational targets. Conducted regular performance reviews, provided feedback and coaching, and identified development opportunities for team members. Analyzed key performance indicators to assess regional performance, identify trends, and implement corrective actions. Implemented process improvements and operational initiatives to streamline workflows and enhance productivity. Collaborated with senior management to develop and execute strategic initiatives and expansion plans. Monitored and managed regional budgets, expenses, and cost control measures to achieve financial targets. Maintained strong relationships with clients, vendors, and key stakeholders, ensuring client satisfaction and retention. Ensured compliance with regulatory requirements, industry standards, and company policies.

Science, Respiratory Care Therapy/Therapist

Associate'S Degree, Interior Design

Associate Of Arts - Aa, Graphic Design/Ux Design