Kellylee Killian Email & Phone Number

Maryland Heights, MO

Maryland Heights, Missouri

Maryland Heights, MO

• $250,000 in sales to date including campus and nationwide sales
• Network with organizations and businesses throughout the University of Missouri Campus and the local area to create custom apparel and promotional items to best fit each organization’s needs
• Implement marketing strategies to reach out to new perspective customers
• Communicate with headquarters to ensure customer satisfaction
• Maintain schedule and organization to meet deadlines so that customers receive items on time
• $85,000 sales goal reached in February of 2017 with 5 months left in the fiscal year

• Lead seven other Mizzou Campus Managers by encouraging them, educating them and promoting sales
• Assist with recruiting of potential Campus Managers and customers
• Provide a positive, team-oriented atmosphere that helps motivate team-mates
• Organize, prepare and attend bi-weekly team meeting on campus
• Communicate with Business Development Leader and Sales Director to create and brainstorm new ways to develop sales and Campus Managers

• Understand the basic to advanced functionality on proprietary systems including Salesforce, CSG, ICOMS, SharePoint, and how they are used to enable participation in government subsidized programs
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Proficient in all government subsidized programs, including program eligibility rules, filing deadlines, funding criteria, financial discount formulas, and forms
• Collaborate with other departments to address customer problems and questions.
• Perform multiple account management activities, including contract review, product eligibility, assist with funding requests, account setup, calculating customer discounts, billing setup, invoicing and payment.
• Assist sales representatives in complying with Regulatory and government requirements for E-Rate, RHC, CTF, and other government subsidized programs. This includes collecting and retaining required information during.

Maryland Heights, Missouri

• Attentively listened and followed instructions given to me by company Directors
• Familiarized myself with the systems Coin, Sharepoint, Aha!, Confluence, Clarity, etc.
• Quickly learned terms and company operations to create swim lane diagrams
• Organized and corrected employee documents to create a more productive work environment
• Led a group of five interns in an effort to create a collaborative Intern Project with fifteen other interns
• Created team and report pages on Confluence to help establish a unified system and effortless process for documentation

St. Louis, MO

• Audited asset (server, network devices) information in SolarWinds/Charter Performance Monitoring (CPM) ensuing accuracy and standardization in the information entered
• Review and update data schema used to update all blue network asset inventory to CMDB
• Collect server/user information to standardize developer access to team servers
• Used Service Now to process requests for Hardware and Software Ordering
• Managed queue that began with 200+ Tickets and processed to closure to ensure completion prior to 2016 budget year. This included but was not limited to working directly with customer and or vendor to ensure proper.
• Worked directly with Vendor to ensure orders were placed accurately, follow up, and ensure delivery was completed by EOY 2016, also confirmed that Charter was properly invoiced for orders prior to 2016 end

Greater St. Louis Area

• Provided a real-world experience design as it applied to interior and fashion, while being exposed to the inner-workings of a design showroom as well as the latest trends and technology in the interiors industry.
• Attentively listened and followed instructions to complete daily tasks
• Salesforce--Mastered Over 3000 Salesforce accounts by editing, modifying, and resolving issues with accounts.
• Constant Contact-Researched over 1,000 email addresses within Constant Contact to help declutter KDRs contact list to help the company more efficiently send emails.

• Created various spreadsheets of balances, employee wages, and other company documents
• Worked closely using QuickBooks program balancing checkbooks and company accounts
• Collected and paid bills and taxes for company by using my organizational skills and attentive listening
• Closely worked with the owner of the company to find new locations of stores, create short-term business plans, and find errors in employee’s daily work

Lake Saint Louis, MO

• Strengthened my people skills by listening and finding products to fit customer and employer needs
• Assisted managers in organizing products to create a display section
• Used several electronic programs to update product inventory
• Attentively listened to the managers to complete various tasks needed to be done during store hours and after closing

Bachelor’S Degree, Parks Recreation And Tourism With An Emphasis In Sports Management And A Minor In Business

Activities and Societies: Zeta Tau Alpha, Mizzou Student Suicide Prevention Collation, Mizzou Alternative Breaks

High School

Activities and Societies: Cheerleading, Pro-Life Club, Ambassadors, Student Council, Peer Listener, and Soccer Team.