Kelly Marson Email & Phone Number

Our mission is to be generous of spirit, to share our knowledge and transfer our know-how, to collaborate and inspire. At The Foursails Partnership we are able to provide a range of consulting services across operational transformation, capital programmes, commercial growth and digital transformation. With a strong background in major programmes and events, I lead a team of specialists able to support you in setting up and delivering your progammes of work, to bring about transformative change and business benefits.We are happiest when our customers feel substantial value has been added to their business as a direct result of our work.

Working with companies and individuals looking to successfully bring about transformational change in their department, team or personal lives. Using facilitation and coaching sessions to help bring focus and discover a path forward to maximise potential.

London, England, United Kingdom

Leadership of the Heathrow Infrastructure Programme teams, providing requirements, design and delivery solutions for Heathrow Airports 6 capital programmes.Focus on providing the right solution for the business to support Heathrows strategic direction and focus on benefits realisation. Delivering a change to the business operating model to maintain a leaner, confident client approach and making greater use of the supply chain expertise.Developing the leadership teams ability to operate at a more senior level through coaching and supportive leadership style.Development of senior leaders

Leading a team of experienced specialists through the reorganisation of the business. Expertise including Operational Readiness teams, Asset Integration, Industrial Relations, Logistics and Engagement.Focus on developing a model whereby Heathrow could retain significant experience levels across the Infrastructure team to keep the capital programmes moving through the pandemic period.

Leadership of the complex and involved baggage capital programme.End to end delivery of solutions to maintain or improve baggage system performance and passenger experience.Delivery of major projects to comply with CAA and Government legislation.

Using my experience from planning and delivering events and operational readiness programmes, I have worked on a series of projects, including:. Venue Cluster Manager - School games 2015, Central Cluster. A multi venue, multi sport event showcasing the best of our young athletes. Looking after all functional areas for the Central Cluster that includes Judo, Swimming and Volleyball. To be staged in September 2015.• Event Manager – Invictus Games, Copper Box Arena. A multi sport, multi day event with a high profile, large broadcast operation, capacity crowds and a volunteer workforce. I had overall responsibility for the planning and delivery of the event within this venue. • Event Manager – National Paralympics Day 2014, Queen Elizabeth Olympic Park. Delivery of a mixture of community events and elite sporting competition in conjunction with the British Paralympic Association. • Test Event Delivery – Heathrow Airport, Terminal 2. Delivery of a series of large scale test events designed to prove operational readiness for the opening of this iconic new airport terminal. Designed and delivered the operational elements for each ‘End to End’ trial, including the briefing and training of contracted and volunteer staff, provision of temporary infrastructure and signage, access and welfare requirements and the engagement of up to 3000 volunteer passengers.Consultant with regards to crowd management and movement through spaces still undergoing fit out and construction snagging elements, command and control best practise and event communications structures.• Transition Programme Delivery – Heathrow Airport, Terminal 2. Assisting with the management of the handover from construction completion phase to operational readiness.I have also written initial scoping documentation for new events and project briefs, standard operating procedures, operation manuals and contingency plans.

Wimbledon

Leadership• Direct and lead operations throughout all phases of Games time planning, readiness and live events.• Provided leadership, direction and management of the venue team; 4500 members of staff in total.• Accountable for the safe, effective and resource efficient running of the venue.• Final arbitrator for venue related issues, including delays to competition and broadcast schedule, budget allocation, scope gaps and contractual negotiations.• Ensure all budgets are managed effectively and in line with agreed operating plans. Communication• Set the culture for the venue team, ensuring that all departments had a forum for effective consultation, discussion and issue resolution or escalation.• Develop and maintain strong working relationships with public safety officials, including local authority, emergency services and Military personnel.• Primary liaison with the venue owner, ensuring effective Games time operations in accordance with the Venue Use Agreement. Long established standard working practises were overhauled in order to fit with the Olympic Games model.• Share information and issue resolution in a timely manner with both internal and external stakeholders.Planning• Guarantee all necessary licenses, Safety Certificates and permissions were granted for the venue.• Ensured that all documentation, policies, procedures and contingency plans required for the planning, readiness and operational phases were produced on time and to the correct standard. • Oversight of all aspects of the event delivery programme to ensure successful coordination between up to 45 parties and operational readiness.• Production and implementation of strategic resource plan to build the Olympic Tennis Venue Team

Olympic Park

Management• Licensing of the Olympic Park – working with the Joint Licensing and Regulatory Authority and representing LOCOG at licensing meetings, Safety Advisory Groups and building control meetings in order to ensure all necessary licenses and permissions are granted. • Venue Operational Planning (VOP) – leading the VOP process for allocated venues. Facilitating the integration of all departments operating plans into one Venue Operations Manual• Emergency Response Planning –working with emergency services personnel to establish likely responses to emergencies.Integration• Olympic Delivery Authority (ODA) – working closely with the ODA on documentation and processes to support the transition of the Olympic Park from construction completion phase, through Park Operations, readiness and Games time operations. • Readiness – representing the Olympic Park venues testing requirements to the readiness team, in order to gain licenses and have a thorough understanding of the venues safety and operational needs prior to Games time. • Control Room Development – performing a leading role in the ongoing Control Room design project. Working with internal and external stakeholders to determine who needed to be within the control room at each of the venues. Communication• Presentations to internal and external groups on operational readiness and venue specific information. Subsequent debrief on issue resolution and scope cuts. • Developing strong relationships with our local authorities and other external agencies.• Principle Venue Management contact for all departments on allocated venues.

Planning• Site Operations Manual and Safety Certificate – Licensing procedures, contingency plans, risk assessments, capacities. Ensuring operations are complicit with the Safety Certificate. • Operations for multi sport and entertainment locations – horseracing, music concerts, shopping, charity events.• Traffic Management Plan - Liaising with the Local Authority, South West trains and the AA. • Access and Egress – Entrances, exits and emergency evacuation routes. • Crowd Flow – Circulation space, viewing and layout. • Temporary Infrastructure – Wet weather cover, barriers, trackway, marquees and big screens. • Public Catering – Food and Beverage outlets, specifications and location. • ICT Operations – IPTV systems, big screens, TV’s, Wi-Fi, external customer requirements. • Wayfinding Strategy – Signage provision, information points and documentation. Management • Performing a control function for all stakeholder groups to ensure their individual requirements are met. • Management of the Event department, ICT department and Human Resources.• Management of 1,000+ staff and contractors including recruitment and training to a nationally recognised qualification. • Supervision of Control Room operations including CCTV, radio operators and Safety Officer.• Responsible for a department budget of £10 million. Communication • Reporting to the Safety Advisory Group and Department of Culture, Media and Sport on operational readiness and changes. • Pre-event Briefing Documentation - Threat levels, expected crowd volume and staffing requirements. Lead during all event planning meetings and debriefs.• Event Day Briefings – Summary and updated briefing to Safety Officer, Police and Medic Representative, Staff supervisors and other relevant parties. • Principle contact for all Police Operational Teams, including Counter Terrorism, Royalty Protection and Firearms, Medical teams including British Red Cross, St John Ambulance.

Professional Certificate Of Executive Coaching

Ba Hons Acting, Acting