Andy Garner Email & Phone Number

England, United Kingdom

London, England, United Kingdom

Lead Partner on project to advise Los Angeles World Airports (LAWA) on Operational Readiness and Testing (ORAT) requirements for the multi $bn Capital Investment Program at Los Angeles Airport.

Heathrow Airport

Accountable for leading all Strategic planning, solution identification and programme delivery for Operations. Led formulation of plan to deliver 15 million passenger per annum growth by 2026 at the world’s most capacity constrained airport through a programme of initiatives to increase asset utilisation by changing operational practices. Deferring the.

Heathrow Airport

Invited by the Chief Operating Officer to take responsibility for every aspect of improving and developing the Baggage Business of Heathrow. Responsible for an annual budget of over £100m and keeping 78m bags a year together with their owner. Tasked to develop a high performing, multi-disciplinary and multi organisational leadership team to transform.

Heathrow Airport

Responsible multi billion pound revenue budget received from Airlines. Invited by the Commercial Director to reinvent the role of Airline Business Development to actively drive commercial income growth through persuasive selling. The department generated £10ms of incremental revenue across 2015 and 2016.

Heathrow Airport

Accountable for leading completion of the Terminal opening programme, moving in 20 airlines in 5 months, and all aspects of Terminal operations and customer experience. Terminal 2 quickly established as the highest rated Terminal in Europe for passenger experience and won Skytrax best Airport Terminal in 2018.

Heathrow Airport

Invited by the Commercial Director and COO to work with airlines moving to the new Heathrow Terminal 2 at their Head Office level to enable HAL and airline’s commercial position to be optimised. Led Programme Management Office function to navigate the Programme towards a successful Terminal opening on the published date of 4 June 2014

Heathrow Airport

Led planning, preparation and operational delivery for Olympic and Paralympic Games Family members arriving and departing through Heathrow. The first reputationally high profile undertaking at Heathrow since the opening of Terminal 5. An award winning highly successful experience was delivered greatly enhancing the reputation of Heathrow with all.

Heathrow Airport

Led for Operations the move of over 30 airlines around Heathrow to enable the closure of Terminal 2 on time. Responsible for all aspects of operational capacity planning, resource planning, Change Programme leadership, strategy development and business plan compilation.

London, England, United Kingdom

Replanned and delivered subsequent moves to Terminal 5 after its opening in March 2008. These moves included relocation of 15000 flight and cabin crew and the move of 60 daily intercontinental departures from Terminal 4 to Terminal 5 across 5 different dates. All moves delivered without impact on the customer. Success was delivered through applying a.

London, England, United Kingdom

Led 300 people responsible for the control centre, turnround management, contingency planning, emergency planning and resource planning at Heathrow. Accountable for planning and running BA’s day-to-day Heathrow Ground operation. Led a programme of significant change to process, systems and roles in my business unit to make sure it was fit for the move to.

London, England, United Kingdom

Programme managed 5 senior General Managers across the airline to define and get Board approval for a change programme, the “Heathrow Project”, to transform the customer service and efficiency of the Heathrow operation up to and beyond Terminal 5.

Led the successful switch of 20% of flights between Terminal 1 and Terminal 4 using a process of risk identification, mitigation and protection through contingency plans. The switch was delivered without impact to the customer.

Part of a senior level cross-corporate Terminal 5 Business Change Team that identified how BA needs to operate to optimise its commercial position at Heathrow when Terminal 5 is built.

Led a team of 140 staff accountable for every aspect of Heathrow airport strategy development, business planning, business measurement and analysis, programme and project management, roster management of 6000 staff, process development and baggage system development.

Responsible for a team providing planning support to the line organisation responsible for passengers and bags transferring through Heathrow.

Operational Research Team Leader and Analyst working on projects across Heathrow Airport, Network Development and Brands Management

Worked on Operational Research projects for Marketing and Supplies and Transport directorate. Spent a year on secondment to Brentwood District to provide systems and analytical support.

Msc, Operational Research

Bsc, Mathematics

Activities and Societies: Basketball Team Played in band called Opus 4 with Jinx, Weasel and Woody