Andy Garner's Location
Colchester, England, United Kingdom, United Kingdom
Andy Garner's Contact Details
Andy Garner work email
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Andy Garner personal email
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Andy Garner phone numbers
About Andy Garner
A qualified and experienced global privacy professional with a background in Privacy Consultancy, Privacy Product Management and OneTrust/privacy tool implementations.Previously worked for Unilever, Nymity and A.S. Watson. Excellent problem solver and communicator. I enjoy complicated tasks. Work in both the IT and Privacy space. Currently working with an Information Security Department. Can do pretty much anything.New: Available for more clients as of 1st Sept 2024. Generally I get work through colleagues and recommendations so I'm not particularly interested in talking to recruiters.
Andy Garner Work Experience Details
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Director, Zen Privacy SolutionsZen Privacy Solutions Limited May 2013 - PresentColchester, United KingdomZen Privacy Management is my own consultancy service, and I work with organisations to implement processes within their privacy or information security programme. I specialise in the selection, build or implementation of tools and solutions. Currently working to support the implementation of CoreStream. -
Product ManagerPrivacy Culture Limited Jan 2022 - Apr 2024United KingdomProduct Manager for the Horizon Platform, in particular Maturity, Assessments and Risk. -
Privacy Consultant & Information Security Project ManagerA.S. Watson Group Oct 2018 - Dec 2022Uk, Netherlands1. Reporting to the Group Privacy Officer, this role is to automate privacy processes in OneTrust for the EU and Asia including:* Records of processing (GDPR Article 30)* Privacy Impact Assessments (PIA/DPIA)* Privacy Self-Assessment tool (monitoring privacy activities)* Data Subject Requests (DSRs)* Incident Management* Risk ManagementIt includes building supporting materials (documentation, PPT & videos) and processes in Microsoft Form/Flow and the roll-out of OneTrust modules to the Privacy Network and business users.2. Reporting to the CISO, this role involves managing projects including:* CTI* Cyber Response* Access Management* Security Assessment Processes* Building functionality in PowerApps, Power Automate, SharePoint & OneTrust. -
Data Privacy ConsultantJohn Lewis Partnership Aug 2018 - Oct 2018London, United KingdomConducting PIAs on tier 1 systems and applications. -
Privacy Consultant, AttestorNymity May 2018 - Oct 2018Ad-hoc support with Nymity's privacy management solutions. -
Product Director, AttestorNymity Sep 2016 - May 2018London, United KingdomI am responsible for managing Nymity Attestor, the software solution developed by Nymity to to help organisations demonstrate compliance and report on the status of their privacy programme over time. I also advise and support our clients with their global implementations. My responsibilities include:* Serving as a subject matter expert on demonstrating accountability and compliance* Enhancing the Attestor solution to help large organisations demonstrate compliance in accordance with Article 24 of the GDPR, and to report on the status of their privacy programme* Representing Nymity at international privacy conferences, occasionally participating as a speaker* Supporting Chief Privacy Officers and Nymity's strategic partners in their adoption of Attestor (including law firms and consultancies).* Building a new Privacy Impact Assessment (PIA) software product for medium to large organisations (ExpertPIA)
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Senior Manager, Eu Privacy SolutionsNymity Jan 2016 - Aug 2016London, United KingdomI am responsible for managing implemetations of Nymity Attestor within the EU and for advising Nymity's clients around the world. This includes:* Building and maintaining relationships with clients in various roles, particularly Chief Privacy Officers* Serving as a subject matter expert on demonstrating accountability and compliance* Contributing to the innovation and development of the Attestor tool* Providing demonstrations of Attestor to potential clients and providing additional information on other Nymity applications* Representing Nymity at international privacy conferences, occasionally participating as a speaker
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Global Data Protection ManagerUnilever Jan 2014 - Dec 2015LondonGlobal Privacy Specialist for Steve Wright in Unilever. I dealt with all aspects of privacy but was responsible for privacy compliance monitoring (using Nymity Attestor), automated Privacy Impact Assessments (PIA) and in writing and maintaining the online Data Protection & Privacy Manual and the supporting policies, procedures and guidelines.In 2015 I rolled out our privacy framework in North and South East Asia and trained nearly 500 people in various functions (including legal) in six countries as well as assessing each countries ability to demonstrate compliance. -
Programme Manager - Risk And ComplianceUnilever May 2013 - Dec 2013London, United KingdomContract role, assisting with the creation of Risk and Control Frameworks for Unilever.
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Partner Programme ManagerRara.Com Aug 2012 - May 2013London, United KingdomResponsibility for Partner Programme Management, but also acted as Head of Customer Support.Partner Programme Manager- Manage all projects and operational activities in relation to all Partners (PC Manufacturers, Automotive, Telecoms and Home Entertainment).- Be the point of contact for partner issues and co-ordinate resolution- Proactively promote new initiatives to drive take up of the rara.com product through partners- Assist in developing partner strategy and support Business Development- Develop processes for the Delivery Team and supporting documentation- Provide necessary reporting for partners on payments (revenue share) and customer behavioursHead Of Customer Support- Manage the Customer Support department to monitor and resolve queries from Customers and Partners 365 days a year- Re-write the Self-Help section of the site to enable customers to find answers to key questions- Manage the Customer Forum, to enable the rara community to post and answer questions- Be the key point of contact for crisis management, and ensure that customers are updated correctly through the forum- Develop management reporting to understand key issues, and costs against budget- Create bible of processes and procedures to ensure that queries and complaints are resolved in accordance with policy- Advise on compliance issues including marketing, consumer regulatory, and data protection
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Data Protection OfficerBest Buy Europe Oct 2011 - Aug 2012London, United KingdomPromote organisational compliance with the Data Protection Act (DPA) and related legislation, and conformance with the Data Protection Principles for the Carphone Warehouse Group.Head up the Data Protection Compliance programme and ensure that key risks are identified, prioritised, and either mitigated or resolved.Review all Carphone Warehouse and Best Buy projects and programmes to ensure compliance. Provide training as appropriate to all Directors and Heads of Department with regards to their responsibilities and ownership of key risks.Be the key point of contact for regulators and ensure that complaints or queries are properly investigated and responded to, and that appropriate remedial action is taken as required by the Business Owner.Chair the Data Protection Committee with the CEO for UK and Ireland and representatives from across the organisation.Ensure that identified risks in relation to Data Protection in the UK and Ireland are maintained on a Risk Register and are effectively mitigated.Provide periodic reports to the Board on the state of the organisation's compliance with the data protection requirements. -
Uk Compliance ManagerCarphone Warehouse / Best Buy Sep 2008 - Oct 2011Review company policies, procedures and processes and ensure compliance with Consumer Regulations.Manage the Marketing Compliance team and sign-off on all marketing activities (above and below the line) ensuring that risks are identified and owned by the appropriate business owner.Identify key projects which will best enable the company to treat customers fairly and develop new USPs to promote fair policies and effectively communicate these policies to customers (e.g. Coverage Guarantee).Promote projects designed to ‘Treat Customers Fairly’ and gain support from the ‘Voice of the Customer Committee’ chaired by the CEO.Be the key contact for Trading Standards, the Advertising Standards Authorities and other regulators as appropriate with regards to compliance issues.Oversee all county court claims and pass to external solicitors as appropriate.Take ownership of ‘toxic’ complaints which have a regulatory component and resolve in conjunction with the Contact Centre Director.Monitor and audit dialler compliance (OFCOM) in our Contact Centres in the UK and South Africa.
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Senior Manager - Credit Risk & ProjectsCarphone Warehouse Aug 2007 - Sep 2008Manage the credit risk function for Carphone Warehouse, including the scorecards for O2, Talkmobile and AOL. Maintain and improve credit checking processes administered by Carphone Warehouse for third parties including Orange, Three, T-mobile and Virgin.Control the P&L for credit checking, managing costs from credit agencies and invoicing third parties.Act as a stakeholder or Programme Manager on projects related to credit checking, either securing resource from other areas of the business or managing projects internally within the team/department.
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Senior Business Programme Manager - BillingCarphone Warehouse Jan 2005 - Aug 2007Manage a team of 8 consisting of Operations Managers, Project Managers and Business Analysts to manage projects and day to day operations relating to the billing of post-pay mobile products and services on the O2 network. Introduce new tariff portfolios and promotional add-ons to increase connections and reduce churn. Manage the introduction of 'Laptops Are Free' at Carphone Warehouse in conjunction with AOL
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Business Analyst Project Manager - Retail Systems2003 - 2005 Apr 2003 - Jan 2005I.T Product DevelopmentAct as a consultant to Business Directors, Project Managers and Operational Heads in areas where software development could add value in areas impacting on Retail, Distribution and Finance.Carry out Business Analysis to design quality software solutions to meet business requirements to an agreed budget. Use PRINCE2/Waterfall methodology to Project Manage agreed projects from conception to conclusion with the assistance of technical resources.
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Retail Operations Manager - UkCarphone Warehouse Nov 1999 - Apr 2003Be the owner of retail processes and procedures in the retail channel of Carphone Warehouse. Influence the retail change roadmap in accordance with priorities agreed with the COO.Manage internal communications, and be the gatekeeper for all emails to the retail employees.Manage or co-ordinate assigned projects, liaising between I.T and the various departments in the business to construct plans, and ensure effective implementation. Create innovative new ways to improve the customer experience, enhance our reputation, and increase sales. E.g. Trade-ins, loan phones, 24 hour shipping direct to customer (ordered via store). Create or amend procedures to reduce margin erosion in store in areas such as stock loss and internal fraud. Implemented new stock delivery system.
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Retail ManagementBath, Oxford, Poole Superstore Jan 1997 - Sep 1999Successfully managed all types of Carphone Warehouse stores.
Andy Garner Skills
Management
Team Management
Business Analysis
Customer Experience
Telecommunications
Project Management
Strategy
Stakeholder Management
Operations Management
Change Management
Retail
Training
Start Ups
Business Development
Team Leadership
Leadership
Security
Strategic Partnerships
Vendor Management
Prince2
Budgets
Outsourcing
Business Process Improvement
E Commerce
Crm
Project Delivery
Sales
Marketing Compliance
Business Transformation
Marketing
Business Strategy
Telecommunications Billing
Software Documentation
Product Development
Data Protection Act
Partner Management
Risk Management
Nymity Attestor
Binding Corporate Rules
Privacy Law
Data Privacy
Privacy Impact Assessments
Customer Relationship Management
Budgeting
General Data Protection Regulation
Visio
Microsoft Flow
Microsoft Sharepoint
European Law
Excel
Frequently Asked Questions about Andy Garner
What company does Andy Garner work for?
Andy Garner works for Zen Privacy Solutions Limited
What is Andy Garner's role at the current company?
Andy Garner's current role is Privacy Product Manager.
What is Andy Garner's email address?
Andy Garner's email address is ga****@****w.co.uk
What is Andy Garner's direct phone number?
Andy Garner's direct phone number is +4478024*****
What skills is Andy Garner known for?
Andy Garner has skills like Management, Team Management, Business Analysis, Customer Experience, Telecommunications, Project Management, Strategy, Stakeholder Management, Operations Management, Change Management, Retail, Training.
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Andy Garner
Southend-On-Sea -
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Andy Garner
Director At Media Concierge And Board Director At The Manchester Publicity Association - Driving Strategic Growth & Innovation In Media And CommunicationsManchester Area, United Kingdom3admaxim.com, newsint.co.uk, moremediasales.com1 0750081XXXX
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Andy Garner
Experienced Director Available For Consulting Assignments As Part Of The Foursails PartnershipSpelthorne5heathrow.com, btinternet.com, heathrow.com, sky.com, foursailspartnership.com
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