Andy Garner Email & Phone Number

Colchester, United Kingdom

Zen Privacy Management is my own consultancy service, and I work with organisations to implement processes within their privacy or information security programme. I specialise in the selection, build or implementation of tools and solutions. Currently working to support the implementation of CoreStream.

United Kingdom

Product Manager for the Horizon Platform, in particular Maturity, Assessments and Risk.

Uk, Netherlands

1. Reporting to the Group Privacy Officer, this role is to automate privacy processes in OneTrust for the EU and Asia including:* Records of processing (GDPR Article 30)* Privacy Impact Assessments (PIA/DPIA)* Privacy Self-Assessment tool (monitoring privacy activities)* Data Subject Requests (DSRs)* Incident Management* Risk ManagementIt includes building supporting materials (documentation, PPT & videos) and processes in Microsoft Form/Flow and the roll-out of OneTrust modules to the Privacy Network and business users.2. Reporting to the CISO, this role involves managing projects including:* CTI* Cyber Response* Access Management* Security Assessment Processes* Building functionality in PowerApps, Power Automate, SharePoint & OneTrust.

London, United Kingdom

Conducting PIAs on tier 1 systems and applications.

Ad-hoc support with Nymity's privacy management solutions.

London, United Kingdom

I am responsible for managing Nymity Attestor, the software solution developed by Nymity to to help organisations demonstrate compliance and report on the status of their privacy programme over time. I also advise and support our clients with their global implementations. My responsibilities include:* Serving as a subject matter expert on demonstrating accountability and compliance* Enhancing the Attestor solution to help large organisations demonstrate compliance in accordance with Article 24 of the GDPR, and to report on the status of their privacy programme* Representing Nymity at international privacy conferences, occasionally participating as a speaker* Supporting Chief Privacy Officers and Nymity's strategic partners in their adoption of Attestor (including law firms and consultancies).* Building a new Privacy Impact Assessment (PIA) software product for medium to large organisations (ExpertPIA)

London, United Kingdom

I am responsible for managing implemetations of Nymity Attestor within the EU and for advising Nymity's clients around the world. This includes:* Building and maintaining relationships with clients in various roles, particularly Chief Privacy Officers* Serving as a subject matter expert on demonstrating accountability and compliance* Contributing to the innovation and development of the Attestor tool* Providing demonstrations of Attestor to potential clients and providing additional information on other Nymity applications* Representing Nymity at international privacy conferences, occasionally participating as a speaker

London

Global Privacy Specialist for Steve Wright in Unilever. I dealt with all aspects of privacy but was responsible for privacy compliance monitoring (using Nymity Attestor), automated Privacy Impact Assessments (PIA) and in writing and maintaining the online Data Protection & Privacy Manual and the supporting policies, procedures and guidelines.In 2015 I rolled out our privacy framework in North and South East Asia and trained nearly 500 people in various functions (including legal) in six countries as well as assessing each countries ability to demonstrate compliance.

London, United Kingdom

Contract role, assisting with the creation of Risk and Control Frameworks for Unilever.

London, United Kingdom

Responsibility for Partner Programme Management, but also acted as Head of Customer Support.Partner Programme Manager- Manage all projects and operational activities in relation to all Partners (PC Manufacturers, Automotive, Telecoms and Home Entertainment).- Be the point of contact for partner issues and co-ordinate resolution- Proactively promote new initiatives to drive take up of the rara.com product through partners- Assist in developing partner strategy and support Business Development- Develop processes for the Delivery Team and supporting documentation- Provide necessary reporting for partners on payments (revenue share) and customer behavioursHead Of Customer Support- Manage the Customer Support department to monitor and resolve queries from Customers and Partners 365 days a year- Re-write the Self-Help section of the site to enable customers to find answers to key questions- Manage the Customer Forum, to enable the rara community to post and answer questions- Be the key point of contact for crisis management, and ensure that customers are updated correctly through the forum- Develop management reporting to understand key issues, and costs against budget- Create bible of processes and procedures to ensure that queries and complaints are resolved in accordance with policy- Advise on compliance issues including marketing, consumer regulatory, and data protection

London, United Kingdom

Promote organisational compliance with the Data Protection Act (DPA) and related legislation, and conformance with the Data Protection Principles for the Carphone Warehouse Group.Head up the Data Protection Compliance programme and ensure that key risks are identified, prioritised, and either mitigated or resolved.Review all Carphone Warehouse and Best Buy projects and programmes to ensure compliance. Provide training as appropriate to all Directors and Heads of Department with regards to their responsibilities and ownership of key risks.Be the key point of contact for regulators and ensure that complaints or queries are properly investigated and responded to, and that appropriate remedial action is taken as required by the Business Owner.Chair the Data Protection Committee with the CEO for UK and Ireland and representatives from across the organisation.Ensure that identified risks in relation to Data Protection in the UK and Ireland are maintained on a Risk Register and are effectively mitigated.Provide periodic reports to the Board on the state of the organisation's compliance with the data protection requirements.

Review company policies, procedures and processes and ensure compliance with Consumer Regulations.Manage the Marketing Compliance team and sign-off on all marketing activities (above and below the line) ensuring that risks are identified and owned by the appropriate business owner.Identify key projects which will best enable the company to treat customers fairly and develop new USPs to promote fair policies and effectively communicate these policies to customers (e.g. Coverage Guarantee).Promote projects designed to ‘Treat Customers Fairly’ and gain support from the ‘Voice of the Customer Committee’ chaired by the CEO.Be the key contact for Trading Standards, the Advertising Standards Authorities and other regulators as appropriate with regards to compliance issues.Oversee all county court claims and pass to external solicitors as appropriate.Take ownership of ‘toxic’ complaints which have a regulatory component and resolve in conjunction with the Contact Centre Director.Monitor and audit dialler compliance (OFCOM) in our Contact Centres in the UK and South Africa.

Manage the credit risk function for Carphone Warehouse, including the scorecards for O2, Talkmobile and AOL. Maintain and improve credit checking processes administered by Carphone Warehouse for third parties including Orange, Three, T-mobile and Virgin.Control the P&L for credit checking, managing costs from credit agencies and invoicing third parties.Act as a stakeholder or Programme Manager on projects related to credit checking, either securing resource from other areas of the business or managing projects internally within the team/department.

Manage a team of 8 consisting of Operations Managers, Project Managers and Business Analysts to manage projects and day to day operations relating to the billing of post-pay mobile products and services on the O2 network. Introduce new tariff portfolios and promotional add-ons to increase connections and reduce churn. Manage the introduction of 'Laptops Are Free' at Carphone Warehouse in conjunction with AOL

I.T Product DevelopmentAct as a consultant to Business Directors, Project Managers and Operational Heads in areas where software development could add value in areas impacting on Retail, Distribution and Finance.Carry out Business Analysis to design quality software solutions to meet business requirements to an agreed budget. Use PRINCE2/Waterfall methodology to Project Manage agreed projects from conception to conclusion with the assistance of technical resources.

Be the owner of retail processes and procedures in the retail channel of Carphone Warehouse. Influence the retail change roadmap in accordance with priorities agreed with the COO.Manage internal communications, and be the gatekeeper for all emails to the retail employees.Manage or co-ordinate assigned projects, liaising between I.T and the various departments in the business to construct plans, and ensure effective implementation. Create innovative new ways to improve the customer experience, enhance our reputation, and increase sales. E.g. Trade-ins, loan phones, 24 hour shipping direct to customer (ordered via store). Create or amend procedures to reduce margin erosion in store in areas such as stock loss and internal fraud. Implemented new stock delivery system.

Successfully managed all types of Carphone Warehouse stores.