Kelly Mcbain Email & Phone Number

Troy, Michigan, United States

In charge of overseeing cashless transactions for unattended smart markets and vending solutions at a multinational corporation, along with handling partnerships with software, hardware, and acquiring service providers.Key Accomplishments:- Successfully transitioned to a new payment system in Australia, Europe, and the UK, simplifying partnerships for smoother onboarding, support, payment processing, and customer billing/payout.- Enhanced customer satisfaction in self-service scenarios with unattended smart coolers, implementing pre-authorization/tokenized payment processes for secure transactions with both identified and anonymous users in user-friendly settings.

Greater Toronto Area, Canada

In charge of overseeing both the in-store and shared services portfolio, which involved leading a team responsible for enhancing the retail experience and advancing in-store API's, APK's, and traditional POS device solutions.Key Achievements:- Spearheaded cross-functional teams in developing and launching BNPL and Crypto solutions tailored for retail and restaurant industries within an agile framework.- Improved the PayPal user experience to cater to restaurant needs for in-person tableside payments.- Developed tools for onboarding, dispute resolution, chargebacks, and risk management to streamline processes and offer a more comprehensive experience to merchants and internal teams.- Collaborated with risk and compliance teams to ensure compliance with AML/KYC/KYB regulations, implementing an automated onboarding process to enhance team efficiency.

Managed the business solutions portfolio by developing product positioning strategies and spearheading projects to enhance the merchant and consumer experience in payment processes. Key achievements:- Launching a ready-to-use package for a gateway solution to swiftly establish an online presence for merchants affected by Covid restrictions.- Introducing an integrated platform for online and in-person payments through various channels like terminals, mobile apps, web portals, and virtual terminals.- Guiding cross-functional teams in transitioning from traditional waterfall to agile methodologies in Product and Project management.

In charge of the PAYD portfolio, which involved supervising a team to enhance a competitive mobile POS Solution. Additionally, responsible for managing the mobile POS strategy, future outlook, and targeted verticals.Key Achievements:- Established a partnership with Apple to enhance a retail solution (PAYD Pro Plus) enabling merchants to manage inventory, customers, employees, and more, resulting in over an 80% return on investment.- Launched new features and functionality for the PAYD solution, enhancing user experience, boosting sales, and improving merchant and consumer feedback.- Introduced a third-party resale model with Apple to offer the PAYD solution in Apple stores nationwide.- Created and implemented a business case process and model for new product initiatives within the department.

Toronto, Canada Area

Worked with partners in product and technology to build out solutions for mobile app payments and retail management solutions.Managed a payment network compliance roadmap.Offered alternate solution ideas to improve product functionality and efficiency of platforms.

Managed a compliance roadmap for multiple eCommerce platforms across various teams within technology and business operations.Maintained and upgraded a draft capture authorization IVR platform for customer down time usage.Coordinated documentation and integration guides for multiple eCommerce platforms.

Led a team of project managers to support the sales teams through change management and continuous improvement process when new products, tools or concepts were released.

Represented the sales and marketing teams as part of larger organizational projects including payment network related compliance changes, new card payment rollouts and new pricing models.

Toronto, Canada Area

Foundations, Focus And Market

Foundations: Understanding the market and the problems it faces is key to creating and marketing products people want to buy. Foundations.

Business Analysis Essentials, Effective Business Cases

Bachelor Of Science (B.Sc.), Environmental Science