Assist in developing in-house recruitment processes and procedures to manage end to end recruitment in house.Assist in Developing Team KPI’sEngage and build relationships with internal stakeholders.

Formerly National Starch & Chemical, we were purchased by Henkel in April 2008.

Meet 90% of proactive calling opportunities, with a stretch goal of 95%. Meet conversion rate of calls into orders 12% of the time, with a stretch goal of 16%.Clear unresolved shortages within 15 days of being reported. Train new hires on procedures, software programs, telephone system, and report running. Assist credit department with outstanding customer payments to resolve credit issues.Process all material returns within 14 days of goods being issued.Continue service as described under Customer Relations Representative

Oversee the High School Cheerleading program, Head Coach for the Varsity squad, advance the athletes skills through camps, stunt clinics, practices, games and competitions, work with developing & maintaining the booster club, develop routines for game day & competition, and plan fundraising activities.

This is a part time position on top of my full time employment. I am currently coaching the mini prep level all star team (ages 6-9) and also working their front desk. Coaching involves evaluating skill sets, developing a routine with other coaching staff, and coaching the girls for competition. Front desk skills require use of their software (Jackrabbit and Connect), billing customers, enrolling new members, handling heavy phone & people volume, and filing.

Covered multiple phone lines to address customer needs, sales and technical concerns, and material issues.Assisted two dedicated sales representatives and their customers as well as multiple sales reps on one corporate account to meet their Adhesive Material needsInput orders into SAP system obtained via sales representatives, customer needs, and proactive callingCollaborated with plants to ensure complete customer satisfaction with material needs.Assisted Traffic Department with expedites, tracking of shipments, and freight charges.Served as member of the Online Store Team to manage customer enrollments, assist with orders, update the store site, and troubleshoot Online Store issues.

Supervised staff of four and managed the center's daily operations.Reviewed résumés, interviewed candidates, and assisted with employee hiring.Trained all new hires and provided continued education for current staff on database and account management. Liaised between staff and supervisor about conflict resolution, interoffice relations, staff and project calendars, and timesheet preparation.Reviewed staff performance, assisted in goal setting, and maintained annual review files.Maintained all accounts handled as a former Senior Insurance Administrator, assisted staff with individually assigned accounts, and aided host offices with resolution of issues.

Provided dedicated service on ten large wrap-up construction projects from database setup to final closeouts. Assisted out-of-state manager with supervision of staff and day-to-day operations.Reviewed résumés, assisted with interview process, and trained all new hires.

Enrolled contractors for Workers Compensation and General Liability Coverage.Liaised between carriers and host offices on enrollment issues, policies, renewals and audits.Assisted Account Managers with obtaining missing information, calculating insurance deducts, running monthly reports, and clearing open items.Built data sources from Access tables to Excel and maintained database.Covered multiple phone lines to answer quote inquiries, claim issues and policy renewals.

Recruited temporary and permanent employees for clerical positions. Provided résumé and interview training.Liaised between temporary employee and employer on bill rates, staffing policies, employee performance and payroll issues.Marketed new and existing clients to increase placement volume of applicants.Covered multiple phone lines and maintained database information.Resolved unemployment benefit claims via correspondence and in-person hearings.

Assisted account representatives with the implementation of client employee benefit packages for company's 1-100 lives.Liaised between client members and insurance companies regarding new and existing policies and their benefits.Contacted clients for research and resolution of various insurance needs, assessed data from insurance quotes, and compiled data into proposal format for producers to secure new business.

Covered multi-line phones, transcribed dictation, created and revised proposals, managed inventory control and schedules, compiled mail merges and filed.Proposed, researched, created and distributed monthly newsletter which entailed company news, economic and current event articles pertinent to the Insurance industry, employee interviews and notification of upcoming events.