Kelly Nakaso Email & Phone Number

California, United States

• Developed and updated training materials on all team processes to onboard new coordinators. Conducted training sessions covering scheduling, interview management, role posting, and reporting to facilitate seamless.
• Scheduled phone, virtual, and onsite interviews across 14 departments and 6 different time zones, meeting a 48-hour service level agreement (SLA) while ensuring a positive candidate experience.
• Proactively identified and addressed potential scheduling gaps and process deficiencies, promptly escalating issues as needed via Slack and Gmail.
• Collaborated with diverse teams across 3 office locations to manage in-person interview logistics, optimizing the interview process for efficiency and professionalism.
• Researched and implemented innovative strategies to enhance the candidate experience, demonstrating a commitment to continuous improvement and excellence.
• Spearheaded the implementation of a new scheduling tool (ModernLoop), consolidating interview coordination systems and enhancing team efficiency. Developed instructional documents and training materials for the tool.

San Ramon, California, United States

• Communicated with subject matter experts to gather data on the scope and effectiveness of 37 programs in order to quantify their risk spend efficiencies
• Analyzed excel spreadsheets, case studies, and presentations to identify how programs reduce risk and pinpointed which service areas the programs currently target
• Presented risk spend efficiency calculations to directors and senior engineers to gather feedback that helped improve the calculations and informed them where to prioritize their work
• Responded to data requests to support cases for program funding using the calculated risk spend efficiencies
• Participated in weekly check-in meetings with the PG&E Electric Operations Risk team via Microsoft Teams to identify any possible delays and new action items

San Luis Obispo, California Area

• Assist in the planning, logistics, and execution of events- Honored Alumni Dinner, Legacy Lunch, President’s Brunch, Open House and regional alumni events.
• Perform weekly database, spreadsheet administration and analysis
• Work on multiple projects simultaneously at the direction of program coordinators.
• Communicate and interact with Cal Poly alumni via the phone, email and in person.

Sunnyvale, CA

• Participated in the effort to improve two business processes within Benefits. Created visual flow charts documenting these processes using Omnigraffle allowing project managers to identify issues. Led to the creation.
• Identified trends from a database of over 89,000 records using excel pivot tables, formulas, and Tableau. Created template that can be used annually by leadership to compare data from different years and pinpoint areas.
• Created a spreadsheet in excel with pivot tables allowing managers to easily filter through over 100 global benefits changes and their appropriate regions and countries to support smoother communications
• Consolidated 43 Keynote slides into a 12 slide Keynote presentation used by leadership for project manager training
• Automated excel spreadsheets for 32 countries using formulas and assumptions tables to make it easier for country owners to make updates as data changes
• Sent out weekly emails to project managers to support progress tracking while recognizing the importance of time sensitivity so potential risks and upcoming tasks could be identified before their next meeting

Bachelor Of Science (B.S.), Business Administration And Management, General

Activities and Societies: CP Women in Business Association, Cal Poly Human Resources & Management Association, Kappa Alpha Theta

Spanish

Studied Spanish composition in Madrid, Spain

Education record

Activities and Societies: Pom and Cheer (3 year Varsity letter) - Athlete of the Month (2x), North Coast Section Scholar Athlete (4x).