Orchestrates seamless operations, collaborating closely with executive leadership. This role involves strategic oversight, ensuring alignment with organizational goals and directives. I leverage a comprehensive understanding of the financial industry to drive efficiency and innovation. A key aspect of my responsibilities is managing internal and external communications, facilitating cross-functional collaboration, and executing initiatives to enhance company performance. My commitment to excellence, strategic thinking, and ability to navigate complex challenges contribute to the organization’s overall success.

Assists the COO in overseeing daily operations for a $3 billion business across 500 locations. Collaborates with executive leadership to execute strategic initiatives across business units, leading high-level company projects. Specializes in developing efficient business processes, offering cross-functional support, and providing oversight for communication strategy. Drives acquisitions from purchase through integration for all business units.

Manage the execution of diverse business projects including technology, intranet, servicing systems, customer experience, relocation. Ability to define and document scope of projects and establish timelines and governance. Ability to manage cross-functional teams to drive successful project delivery for organic and acquisition growth. Drives change including communications, training, policy and procedures. Communicates with executive staff, and stakeholders to achieve organizational strategic plans. Analyze and evaluate metric reporting and make recommendations to senior management accordingly. Collaborates with stakeholders in the design, implementation and management of internal policy and procedures with all federal and state regulations. Facilitate and coordinate training sessions with different logistics based on type of training. Review all policy and procedure communication to the branch operations field. Develop and maintain all corporate training implemented to the field. Distribute , Fair Lending, TILA, ECOA, FDCPA training throughout the corporation. Monitors and investigates compliance risk by completing branch visits and documentation inspection. Collaborate and act as a subject matter expert with Instructional Design team to implement and develop e-learning. Completes annual review of all training materials to the operations field. Lead team to continually improve quality and efficiency year over year.

Overseeing a $6 million consumer finance operation. Responsible for personnel management, training programs, and optimizing team and business performance. Combining financial expertise with leadership skills to drive operational excellence and achieve organizational goals. Achieved Mariner Finance Presidents Club (2008 & 2010)

Responsible for managing twelve million dollar officeAdministered Branch Self Assessments on a monthly basis to ensure compliance with both company policies and government regulationsSuccessfully trained branch personnel using the CitiFinancial Sales Path Module Successfully completed Sales Management Leadership TrainingMaintained good customer relationshipsReviewed and analyzed reports for branch growth and future projectionsMade credit decisions within fifteen thousand dollar credit limitProvided hardship relief to delinquent customers such as deferments and adjustment of accounts

Built and maintained good customer relationshipsResponsible for selling real estate, personal loans, and insurance productsAnalyzed applications, credit reports, title reports and appraisals as well as investigating and verifying customer information to ensure compliance with company policy and regulatory requirementsMade credit decisions within lending authorityRecommended solutions to very difficult delinquent accounts Provided support and assisted the branch manager in business development for optimal profitability and controlled operation expenses of the branch

Responsible for sourcing direct business from current portfolioEnsured all loan documentation was executed correctly Accurate and timely maintenance of all logs and reports for review by managementManaged cash drawer control