Kelly Newis Email & Phone Number

Birmingham, England, United Kingdom

Secondment.Key ResponsibilitiesPerform the core processes necessary for controlled delegated claims handling:Review, reconciliation and agreement of claims bordereaux (BDX)Agreement of fee/settlements within authorityManagement of data associated with BDX processing on internal Claims database, ClaimCenterLiaise with claims managers, brokers and Delegated Claims Adjustors (DCA’s) to resolve BDX issues that ariseEscalation of DCA over authority claims to Claims ManagersBDX review and activities to be completed in line with team performance SLA’sLiaise with Claims Managers to ensure smooth transition of new accounts into the teamTake ownership of the BDX format and processing on Delegated Data Manager for accounts ownedTake ownership of the recovery of Loss Funds for managed accounts and oversee the process for getting the Loss Funds returned promptlyTake initiative to identify and resolve problems as they arise to facilitate the smooth running of the team’s core processes.Collaborate with other Claims BDX Analysts to ensure teams are meeting performance SLA’s and supporting each other during busy periodsWork with Claims BDX Team Manager to support and assist with the training process for new joinersContribute to ad-hoc team projects and data exercises as they arisePrepare, interpret and analyse statistics in response to ad-hoc requests for information and feedback any relevant trends or significant developments to appropriate staff.

Birmingham, England, United Kingdom

• Support the Claims Solutions Team in maintaining accurate data with the key bordereaux databases.• Perform the core activities necessary for managing the administrative processes associated with the Delegated Claims Bordereaux.• Managing claims bordereaux within the market Delegated Data Manager (TIDE) system. • Responsible for the upload of all Delegated Claims BDX into DDM/TIDE each month.• Running monthly data reports from DDM/TIDE to highlight Beazley’s performance each month in managing claims bordereau in the system.• Running various portfolio reports as per ad-hoc requests and running trend analysis for account specific data. • Liaise with Claims Managers/Brokers/Third Parties to locate missing bordereau each month and to resolve bordereau formatting issues or errors.• Running the Loss Fund Report on a monthly basis and liaising with Third Parties to have any funds returned on closed accounts and chasing the progress on static accounts.• Assist with the review and reconciliation of loss funds.• Work with the wider claims teams to understand their data requirements, and any action required to facilitate upload of their data on to the system. • Analysis of bordereaux to create and maintain bordereaux templates to upload into the DDM/TIDE database in a clean, consistent manner.• Analysing the data provided by coverholders and TPAs, mapping the data to DDM/TIDE, creating data questionnaire templates and reporting channels within DDM/TIDE.• Ensure that bordereaux provided by coverholders and TPAs are consistent with Lloyd’s Coverholder and TPA Reporting Standards (v5.2) as well as Beazley’s own data requirements for regulatory and internal reporting.• Testing of templates using real and test data to ensure rules operate as anticipated. Finding, and documenting, logical, practical solutions to issues encountered.• Prepare regular and ad-hoc claims reports as required, including manipulating data in Excel, Access, and other reporting tools.

Birmingham, England, United Kingdom

- Input daily work into company database- Complete & Submit CRU forms to DWP via QBE Server- Quality check data input onto database - File & Archive hard copies of daily work registers- Update DWP of relevant information- Assist DWP with queries relating to claims made submitted via QBE server- Allocate work to team accordingly- Update relevant spreadsheets Achievements:- Promoted to Senior Administrator/Deputy Team Leader

Birmingham, United Kingdom

Administrator/Acting Deputy Team Leader in training.- Input daily work into company database- Complete & Submit CRU forms to DWP via QBE Server- Quality check data input onto database - File & Archive hard copies of daily work registers- Update DWP of relevant information- Assist DWP with queries relating to claims made submitted via QBE server- Allocate work to team accordingly- Update relevant spreadsheets Achievements:- Stepped up to deputy team leader to cover maternity leave

Birmingham, United Kingdom

• First point of contact• General receptionist duties; answering calls & redirecting / taking messages• General administration duties; photocopying, scanning, filing, etc. • Assist with setting up meetings – ensuring area is presentable & prepare refreshments• Producing RAMS packs before contractors arrive to complete works within the setting & ensure these RAMS packs are signed off by Duty Manager• Use a system called eFM to produce daily job list for maintenance team to complete small jobs within the setting• To produce signs to be put up in & around the mailbox informing people of different events e.g. ‘work in progress’, ‘Street closed’ etc…

Birmingham, United Kingdom

Daily Duties:• To update CV’s sent in by candidates when required• Ensuring each CV resembles the house layout before being sent out to clients• Updating company database with new candidates – uploading original CV, Updating all details i.e. what job role looking for, minimum salary, desired salary, locations willing to work, etc.• Updating client information as and when required e.g. company contact book: emails changed to nhs.net – had to ensure all contacts emails were updated• Ensure candidates were linked to client in database – move candidate from one client to another when changing jobs• Send out registration form to new candidates• Request older candidates to re-submit registration form every 12 months to meet compliance• Ensure compliance in company database was met – this was done by checking ‘info checked & updated’ when updating a candidates information; to show consultants when information was last checked• Scan documents into system and upload into relevant candidates files within company database• File hard copies of documents in relevant folders – ensuring folders were arranged alphabetically for easy access when needed• To answer calls and redirect appropriately or take message and forward onto relevant person• To type up and store appropriately, written references taken by consultants before placing candidates in employment

Birmingham, United Kingdom

• To award and amend housing benefit and council tax support for less complex, new claims and changes• To update and amend various notifications received from the Department for Work and Pensions.Cancel Housing Benefit and Council Tax Support in accordance with the appropriate legislation and office procedures• To terminate claims where necessary and issue information letters to individuals in order to update system information

Birmingham, United Kingdom

• Filing, mail handling• Answered phone calls & redirected to appropriate person• Greeted service users and informed colleagues that their appointments had arrived• Dealt with general enquiries• Database management skills have been improved – updating jobs within company database as well as changing details of clients within the database• Produced workbooks for VAT, Tax returns, Accounts and Self-assessment

• Input data to individual service users profiles in company database• Retrieved data as and when required• Monitored office stock and completed orders when necessary• Dealt with emails – answered queries, arranged room bookings with clients• Answered phone calls & redirected appropriately /took messages and forwarded to appropriate person• Dealt with post: opening when required & distributing to appropriate people• Greeted visitors & service users as well as pointing new visitors in the right direction of where to go and who they need to see• Filed hard copies of paperwork given by service users against each individuals named file – ensured files were kept in alphabetical order to ensure quick access when needed

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