Managed the company’s ticketing system for varying requests to the Corporate HR Department from 54 locations (4,000+ employees).Served as a sounding board for Store Management and Leadership on difficulties at the store and offered advice on how to approach those challenges.Worked with the Recruitment team on possible turnovers and/or promotions helping reduce time-to-fill.

Performed and/or coached management through investigations.Ensured and enforced compliance with company policies, as well as federal and state laws spanning 10 states.Oversaw the ADA process.

Worked closely with 25 locations across Western and Central North Carolina to ensure HR policies and procedures are followed and collaborated with operations on short- and long-term goals.Mentored 16 field level HR staff on HR best practices and how to initiate and follow-through with them.Collaborated with multiple levels of management and leadership on interdepartmental objectives, like recruitment, change management, and creating a positive culture.Supported testing and implementation of an HRIS and served as one of the main Administrators of said HRIS.Assisted with questions regarding leaves of absence regulations, including Family and Medical Leave, Military Caregiver Leave, and USERRA.Communicated and reinforced HR department initiatives, including but not limited to, benefit and wellness information, training information, and state and federal regulations information. Reviewed HR policies and aligned with company practices and systems and vice-versa.Created and conducted HR department training via in-person and/or webinar.Handled termination appeals.

Oversaw the billing credentialing process for all licensed professionals in western North Carolina.Worked with management and other employees to ensure smooth day-to-day operations occurred and helped them problem solve.Processed documents to update employment information, including wages, new employees and terminations, and leaves of absences.Pulled reports from electronic payroll system and distributed to appropriate parties.Assisted with audit and quality assurance reviews.Managed job opening postings.Compiled information for unemployment claims and workers’ compensation claims.