• Involved in Countrywide Financial Services (CFC) to Bank of America transition and new initiative projects Consumer Risk Reporting, Risk Retail, Data Provisioning Ph 2-3, Loan Lifecycle Data mart, Basel II reporting,Saturn-2, Respa, Reverse Mortgage, US-Trust and loan migration to servicing systems MSP Redirect • Created business requirements documents and facilitated review meetings inclusive of communicating the results to all levels of management. Provided meeting minutes to the… Show more • Involved in Countrywide Financial Services (CFC) to Bank of America transition and new initiative projects Consumer Risk Reporting, Risk Retail, Data Provisioning Ph 2-3, Loan Lifecycle Data mart, Basel II reporting,Saturn-2, Respa, Reverse Mortgage, US-Trust and loan migration to servicing systems MSP Redirect • Created business requirements documents and facilitated review meetings inclusive of communicating the results to all levels of management. Provided meeting minutes to the business and management teams where necessary.• Worked with business users, developers, and QA staff gathering business requirements, creating functional specifications, and use case artifacts for implementation of new features, programs and enhancements for Loan Origination System used nation wide by over 9,000 account executives creating over 150,000 home loans per month. • Provided support, conducted research, and identified problems, while working with the appropriate contacts to resolve issues reported by Customer Services Representatives on various applications. Communicated updates and resolutions to the Loan Administration Department community.• Instrumental in identifying several departmental System Change Requests, identifying improvement areas of the Service Request Manager (SRM) application and Business Analysis processes. Defined and communicated process improvement tools and methods to team members.• Handled the ‘SRMFeedback’ Lotus Notes requests and communicates replies to the clients. Executed queries to provide the necessary access rights for creation of departmental requests.• Participated in monthly SRM System Release Testing and implements business solutions, enhancements and detected defects. Successfully led and implemented several releases of SRM projects and enhancements.• Created and maintained internal procedures and documentation.• Successfully led large, complex projects that have a long-term impact on the Business Unit and/or Company. Show less

A professional information communicator who is responsible for creating, editing, and reviewing documentation directly related to user and test manuals. Technical Writers are responsible for preparing user manuals and other supporting documents to communicate complex information more easily to the targeted audience. • Responsible for activities associated with delivery of documentation associated with customer-defined systems and projects.• Writes, edits, and produces a variety of… Show more A professional information communicator who is responsible for creating, editing, and reviewing documentation directly related to user and test manuals. Technical Writers are responsible for preparing user manuals and other supporting documents to communicate complex information more easily to the targeted audience. • Responsible for activities associated with delivery of documentation associated with customer-defined systems and projects.• Writes, edits, and produces a variety of technical documentation, reports, manuals and training material documentation for a wide range of uses, coordinating the display of graphics and the production of the material.• Ensures documentation content is of high quality and conforms to standards.• Edits and improve existing documentation in line with program standards.• Ensures effective document and file management across the program; managing program team documentation repository.• Experience with document structure and logic flow, as well as writing for non-technical audiences.• Experience relating to operational procedures to include the knowledge and ability to interpret, absorb and synthesize large quantities of computer system and network related information.• Excellent written and oral communications skills and must be able to effectively interface with SMEs and management of all levels. Show less