- Create, organize, communicate, and audit knowledge assets for internal and external use.- Build, create, and maintain IT Service Catalog with correlating process documentation for our service engineers. - Act as an escalation point for level 3 service requests from engineers. - Create and maintain IT Audit Assessments across various clients.- Coordinate and/or complete outstanding actions from IT Audits.

Manage a team of 3Developed a training course for team members Troubleshooting a variety of computer issues- Win.7/Win 8.1/ Win.10/ Mac OS X 10.7Advanced technical support on-site or via phone or emailAssists with ordering IT supplies via CDW-G/ PC Connection/ Verizon Wireless/ Sprint WirelessQuick, efficient, and fast paced learnerTime Management/ Organization to keep the upper hand in all tasks Create/ Update policies and procedures D.E.P/ Account contact for Verizon/ Apple/ Sprint

(Long-Term Contract) Installation and maintenance of all workstations and peripherals devicesTroubleshoot desktop hardware/software issuesPerform operating system updates, upgrades, and patches as neededAs required and approved, perform onsite branch visits to assist with technical support issuesEnroll mobile devices in Airwatch Mobile Device Management, and verify all profiles were installed Maintain an updated inventory list Provide break/fix services for computers, printers, and associated devices.

Technical support of desktop, laptop, and tablet computersResponsible for soundboard operation support and troubleshooting Responsible for installation and testing of computer systems and peripherals Responsible for maintenance and testing of network servers and associated equipment. Responsible for keeping up-to-date inventory and asset management trackingResponsible for New Hire creations and onboarding for technical equipment and accountsCreation of user guides and annotated videos to ensure end users have proper trainingProvide weekly correspondence and reports with team membersResponsible for on-call duties for both servers equipment and transmitter sitesResponsible for weekly transmitter site inspections, maintenance, and repairs

(Short Term Contract)Created and maintained YouTube Channel with annotated videos on how to use software from an Administrative/general user role. Created and published user guides for client assistance. Support site admins with general troubleshooting of software on all O.S platforms. Complete follow-up contact with customers to ensure all issues are resolved

-Troubleshooting iOS and Andriod O.S-Meet monthly quotas for sales revenue -Complete a full count of inventory monthly-Complete Visual Resets

-Troubleshooting Customer's advanced technical issues over the phone. -Able to provide supervisor assistance for customers requesting management.-Advanced knowledge of manipulating operating systems

-Create iPad/iPod touch images based off the the most up to date Common Core Standers in New Jersey.-Create training presentations to give teachers on new programs/ technology rolled out into the district.-Purchasing applications via Apple Volume Purchasing -Hardware/software repairs for both PC and Mac OS X

-Customer service, Multitasking, Time management -Hardware repair of Apple Machines-Troubleshooting Software issues.

-Greeting customers-Assisting managers with scheduling and training new hires-Interviews