Kelly Pyles, Cams Email & Phone Number

United States

➤ Successfully handling all reporting and QA, including reviewing memos to the Board of Directors prior to being sent, recommending terminating business relationships with customers that are deemed high risk.➤ Working on the team that implemented the QA process for the FIU department and developed policies and procedures, while training Compliance staff to ensure they meet their department's goals and objectives.➤ Developed and maintained ongoing 2-way timely, clear performance feedback to maintain healthy, proactive work relationships both within the Compliance Department and with other risk owners.➤ Leading team in suspicious activity investigations, including internal employee fraud, while reviewing surveillance video for SARs, responding to law enforcement requests, and analyzing large amounts of data from multiple sources.➤ Mentoring a team of Compliance professionals, encouraging open dialogue that promotes creative and out-of-the-box problem-solving skills, as well as establishing action plans and driving solutions to improve program and efficiency.➤ Researching regulations, monitoring local BSA/AML and Sanctions laws along with 3rd party processes to ensure up-to-date policies, as well as to aid business unit Compliance Officers with related queries or escalations.➤ Effectively working with the Governance team to complete store audits and prepare regulatory audits, and with the Internal Monitoring team on BSA/AML issues related to stores, as well as contributing to ad-hoc projects.

New Albany, Oh

➤ Came aboard as an Investigator, and earned a rapid promotion in 2015, charged with managing the most complex investigations, identifying and researching potentially fraudulent activity, while producing accurate, non-biased SARs.➤ Served as a Financial Crimes Analyst, gathering, analyzing, and leveraging internal/external financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures.➤ Performed meticulous analyses of fraud alerts, working diligently and methodically to ensure compliance with nonnegotiable protocols defined by Bank Secrecy Act, USA Patriot Act, and Financial Crimes Enforcement Network.➤ Reviewed and analyzed confidential financial transactions including potential fraud, money laundering, terrorist financing, and other financial crimes, conducting analyses, using internal, commercial, and open source systems.➤ Successfully mitigated risks through in-depth understanding of banking, fraud, and AML processes, and how they impacted multiple LOBs, as well as escalated investigations to initiate intervention by AML/fraud investigators.➤ Drafted Suspicious Activity Reports and other investigative or intelligence products leveraged to support judgments, decisions, and recommendations, producing comprehensive narratives of customer activity and potential exposure.➤ Proactively participated in internal/external training opportunities, team and departmental meetings, and industry peer groups in order to maintain advanced awareness of AML risk, industry standards, policy, and procedure changes.

New Albany, Oh

➤ Stepped into a new role accountable for reviewing and assessing customers' financial wellness and assigning credit lines appropriately, as well as informing customers of their rights and responsibilities in regard to credit utilization.➤ Independently developed and enhanced credit risk management strategies and loss forecasts, utilizing customer-level information and predictive models to evaluate financial impact to drive continual improvement and maximize profits.➤ Successfully mitigated risks, organizational exposure, and customer liabilities by providing in-depth education to cardholders on processes, policies, and programs offered to drive financial health and responsible credit utilization.➤ Effectively limited over-utilization of credit lines while simultaneously encouraging usage opportunities on underutilized programs, balancing organizational interests and supporting profitable growth.➤ Proposed optimization schemes and customer segmentation, using efficient trade-offs among key business metrics such as credit losses, receivables, and profit, while designing and implementing comprehensive tests.

New Albany, Oh

➤ Selected to a pilot program, gauging effectiveness of a dedicated escalated team, which, after initial trial, was adopted as an enterprise priority, as well as became a permanent member of this elite customer service team on program launch.➤ Achieved top-ranked CSI of 95%+, which was exceptional when working with escalated issues and reflective of the ability to identify root causes, deescalate customer concerns, and make reasonable exceptions to meet customers' needs.➤ Proactively tracked performance trends and identified opportunities for improvement, resulting in earning top department sales awards for 4 consecutive years based on the ability to refine processes and develop best practices.➤ Trained new associates in customer service, issue identification, and problem resolution practices, identifying and educating peers on best practices in order to provide a consistent experience across the escalation team.