Lead\Assist in process improvement projects to move from manual processes to automated processes.Proposed Sharepoint-based solution to improve existing manual process.Gathered, analyzed and prioritized user needs to implement a more streamlined process.Facilitated User Acceptance Testing (UAT) to ensure Sharepoint workflow accurately trigged field changes and send emails appropriately.Worked closely with Sharepoint Administrator to ensure a successful implementation.Provides Technical Support as needed.Creates functional Excel and Visio files and graphics for documentation.Creates training manuals including clip art and pictures.Communicates with insurance companies on accident damage to city vehicles.Communicates with Information Technology and other departments on process updates.