Kelly Lyons is a Program Manager - Microsoft Surface Commercial Business at Teksystems. They possess expertise in quickbooks, saas, process improvement, agile methodologies, payroll and 45 more skills. Colleagues describe them as "Kelly is specially skilled with investigative insight for customer success. She takes the time to dig in deep and solve root problems. Her analysis provides business insight that enables process improvement, tool optimization, and delight in the customer experience. I was privileged to work with her on Microsoft's global support team and learned a lot from her patient, warm, and dependable style." and "Kelly has extensive knowledge of and experience in the customer service arena. And those traits are only complimented by a steadfast dedication to her role, getting results that directly impact a client’s bottom line. Kelly is able to observe an organization’s support service and quickly identify areas for improvement. She can seamlessly navigate between strategic recommendations and hands-on instruction to agents. And her positive can-do attitude is infectious; helping to foster the… Show more"