Kelly Stevens Email & Phone Number

Seattle, WA, US

Seattle

Greater Seattle Area

• Processed and managed incoming orders including installs and rentals, coordinated shipping & deliveries, invoiced and billed delivered equipment.
• Recorded and logged undelivered items while resolving customer’s needs.
• Tracked down outstanding balances and collected on overdue accounts to increase revenue while minimizing loss.
• Composed leases and credit applications with major banking institutions.
• Requested quotes from various departments, entered requests and processed purchase orders.
• Compiled promotions to distribute credits among various sales reps.

Seattle, WA

• Directed complete shift operations of unique restaurant, including staff development, inventory, and reputation management.
• Developed strategic marketing plans to leverage social media and website traffic to increase traffic.
• Motivated staff to deliver exceptional customer service to build brand loyalty.
• Provided deep analysis into sales and stock to implement cost-saving processes to reduce waste and increase profits.
• Integrated social media marketing into daily operations; strategically deployed marketing resources to increase brand recognition and provide uniform customer recognition.
• Tracked daily transactions to provide statistical forecasts of performance.

Orlando, Florida

• Provided exceptional customer service at fast-pace, high-volume full-service restaurant.
• Effectively communicated to multiple levels of the organization to ensure positive customer associations and lasting relationships.
• On-boarded new employees through in-depth training, point-of-sale procedures and corporate policies; tracked successful implementation through increased customer satisfaction.
• Developed customer service training simulations to develop skills in employees.
• Recognized by senior management for exceptional customer service abilities.

Bachelor'S, Criminal Justice, Sociology

Activities and Societies: Lambda Alpha EpsilonCriminal Justice Major, Sociology Minor, Criminal Profiling Certificate

Veterinary/Animal Health Technology/Technician And Veterinary Assistant