Kelly L. Email & Phone Number

• Develop and execute social media strategies that align with the company’s goals.• Concepetualize and execute digital marketing campaigns such as email marketing, social media marketing, content marketing, and SEO.• Design and produce email templates and digital content such as web banners and graphics.• Conduct A/B testing and optimization to improve future campaign performances.• Conduct market research and analyze sales data to identify trends and opportunities for improvements.• Create and optimize product listings to improve visibility and conversation rates.• Monitory inventory levels and forecast demand to ensure products are in stock and available for customers.

• Manage social media accounts including scheduling posts and responding to comments and messages.• Create and schedule social media posts across various platforms.• Monitor and analyze social media metrics and provide reports on performance.• Conduct research on industry trends.• Collaborate with other teams to ensure brand consistency across all channels.

• Respond to customer inquiries regarding products via inbound calls/emails/online requests• Maintain customer accounts to ensure complete documentations• Order processing pertaining to: orders, shipment reports, inventory

-Answering inbound calls or online requests/emails including stock requested, limited technical inquiries, pricing, and product recommendations-Order processing-Upselling existing accounts

Irvine, Ca

-Set list of customers to contact in regards to recent contract changes-Provided a talking point to discuss with the customer regarding requirements of new contracts-Provided a weekly status update to report information from customers-Collected data and updated reports as necessary

San Clemente

-Case management: interacting with clients, gathering information about client for housing application, filing, bookkeeping, customer service, and data entry for grants -Food pantry and warehouse: organizing donations and distributing food to the clients. -Apricot Project: researching for TB test rates in local Southern Orange County clinics