Kelly B. Email & Phone Number

Vista, California, United States

Combatting Digital Abuse: Vigilantly addressing DNS abuse and protecting intellectual property, I work tirelessly to curb unauthorized digital activities, ensuring a reliable online presence for our users.Fraud Prevention & Financial Security: Spearheading initiatives in fraud reduction, I delve into intricate analyses to preempt financial risks.

Vista, California, United States

Key initiatives I've spearheaded include:⸙ Significant reduction in chargebacks - by 69% in 2020 and an additional 65% year-over-year decrease in 2021.⸙ Developed strategies to analyze accounts and flag suspicious characteristics, enhancing our ability to track fraud trends and preemptively tackle potential threats.⸙ Implemented an escalation process for.

Vista, California, United States

I managed the registration and maintenance of domain names from an assigned list of registries. I ensured effective end-user support through various communication channels such as chat, phone, and email, and by responding to tickets. My commitment to customer services extended to authoring knowledge base articles to assist users in troubleshooting and.

Carlsbad, CA

As a Tier II IT Support Analyst at the corporate headquarters of Curves | Jenny Craig, I provided comprehensive enterprise application support to a broad range of employees, from consultants to executives. My responsibilities encompassed:⸙ Explaining and troubleshooting analytical reports, enhancing the organization's understanding and utilization of.

Carlsbad, California, United States

In my role as a Customer Support Representative (Jenny Care) at Jenny Craig, I served as a crucial point of contact for our customers, providing guidance and resolution to their concerns. Key responsibilities included:⸙ Scheduling appointments to ensure customers could access our services at their convenience.⸙ Providing program guidance, helping customers.

Del Mar, California, United States

As a Barista at Pannikin, a local independent café, I honed my customer service skills and developed an in-depth knowledge of coffee beans and teas. I started in the shop, taking orders, weighing, and bagging products, which required accuracy and a keen eye for detail. I soon expanded my role to include making specialty drinks like lattes, cappuccinos, and.

Del Mar, California, United States

At my first hired role, I acquired valuable skills and experience in retail and customer service. My responsibilities were diverse, ranging from personalizing items with paint pens and wrapping gifts, to learning and implementing merchandising strategies.Recognizing a need for improvement, I took the initiative to reorganize the game section. I spent a.