Kelsee Jarrett Email & Phone Number

Plano, Tx, Us

United States

• Making Discovery & Qualification to create proposals and deliver best user experience• Utilizing persuasion & objection handling skills to upsell services and products to clients• Creating demos, proposals, invoices, and other various documents and presentations• Collaborating with sales, marketing, and management teams to develop solutions and accomplish objectives• Negotiating and closing sales by agreeing terms and conditions

• Facilitated the processing of 150+ policies daily by providing effective administrative support, resulting in improved workflow continuity and underwriter productivity.• Contributed to a 30% reduction in underwriting processing time through efficient pre-underwriting and rating assistance, enhancing team productivity within 3 months.• Enhanced data accuracy by 25% on CRM and API platforms, ensuring 100% compliance and streamlining underwriting processes for improved client satisfaction.• Improved agent response time by 20% in 2019 through proactive communication, resulting in a 15%increase in customer satisfaction and a 10% boost in underwriting effectiveness.

• Enhanced customer experience and vendor relationships by handling 70+ daily communications, resulting in a 20% increase in customer success and satisfaction.• Streamlined returns and refunds process, leading to a 25% reduction in resolution time and boosting customer satisfaction scores by 30% within 3 months.• Enhanced team cohesion and performance by conducting comprehensive training for new account personnel, leading to a 15% increase in overall productivity and efficiency.

• Streamlined processing and improved customer service by maintaining in-depth knowledge of organizational products and processes, ensuring 100% accuracy of customer information.• Resolved an average of 100 daily inbound calls, achieving a 95% customer satisfaction rating, leading to improved customer retention and loyalty.• Handled all credit disputes, resulting in a 20% decrease in unresolved cases within 5 months, improving overall customer experience.