Kelsey Boeding Email & Phone Number

Kansas City, Mo, Us

Kansas City, Missouri, United States

- Partner with 160+ large groups and health systems to ensure accuracy of provider directory data that gets integrated into Quest’s provider network management tools- Command of creating, maintaining, and tracking Salesforce accounts, leads, and contacts- Design and generate 3-5 Salesforce outreach campaigns per quarter as additional communication to groups to maintain regulatory compliance- Compile daily and weekly Salesforce analytics reports and manage direct communication with engineering via Azure to ensure weekly upload is successful- Lead team through end user application testing and implementation of new file upload workflow by creating appropriate testing documentation and setting up daily touchpoints- Owner and creator of team documentation and learning/training materials for new hires and process changes

- Guide clients on CMS’s Appropriate Use Criteria regulation to ensure compliance in CPOE ordering and revenue cycle claims processing- Strategize on clients’ domain requirements, project timeline & allocation- Own and localize application design, build, testing and validation, & troubleshooting based on client configuration- Collaborate with Strategy and Engineering on upcoming code functionality releases

- Provide solution oversight, direction and expertise to client- Consult with clients on service line workflow and guide them through interdependencies and design decision impacts- Lead crucial conversations to mitigate solution risks and issues surrounding project scope, project deadlines, and solution functionality with clients’ c-suite and key stakeholders- Drive client-specific solution configuration design to meet workflow requirements and make recommendations to clients- Execute workflow and process improvement strategies- Drive internal team initiatives such as the Iterative Approach and Preceptor program

Kansas City, Missouri Area

- Coached client on data collection and system design requirements, and analyzed to determine optimal solution build and implementation- Identified, resolved and reported solution status, risks, and issues to client & project leadership - Consulted with internal project and organizational teams to bi-directionally share configuration status, project timelines and updates, and verify configuration requests- Maintained client relationships and navigated through conflict and complex relationship situations to achieve business objectives - Coached and mentored associate consultants- Supported internal team initiatives such as the Iterative Approach and the Preceptor program

Kansas City, Missouri Area

- Consulted with clients on comprehensive service line workflows—including current and future state—and system design, identifying gaps and resolving outstanding design questions - Planned and facilitated weekly client meetings and 16 key events to ensure decisions are made, project progress milestones are met, and client goals are achieved - Coached client on data collection and system design requirements, and analyze to determine optimal solution build and implementation- Worked in tandem with 10 solution teams on interdependences and complex workflows- Tested and performed client-specific configuration in client environments in accordance with client requirements- Provided on-site conversion troubleshooting support and issue resolution, identify inefficiencies and areas with opportunities for improvement with KPIs, and propose changes for 4 clients- Established and cultivated client relationships to achieve business objectives- Handled all business travel logistics for onsite client events

Kansas City, Missouri Area

Commitment of 1,700 hours of service over 10.5 months - Scheduled volunteer days for hundreds of individuals and corporate groups to further the quality of life for low-income families in Kansas City’s urban core- Installed flooring, walls, dry wall, kitchen appliances, etc. on the construction site - Redesigned the orientation presentation and present weekly orientations for new volunteers - Attended the National Service Leadership Conference in Talladega, AL, and attended Build-A-Thon in New Orleans, LA, in May 2015.

Bachelor Of Arts-English, English Language And Literature, General

Bachelor Of Arts - Ba, International Business

Study Abroad, English Language And Literature, General