Kelsey Lynch Email & Phone Number

Boston, Massachusetts, United States

Paris, Fr

Paris, Fr

• Hired, onboarded & continually develop team of 3 leaders and 18 Customer Success Managers. • Expanded scaled client support from Criteo's Self-Service client base to entire US Growth & Enterprise client base.• Partner with Commercial & Field Operations leaders to act as a bridge between teams to build and implement scaled processes to support campaign launch, maintenance & delivery for US clients.• Continually optimize processes to ensure Client Satisfaction & Efficiency metrics are delivered in accordance with team SLAs. • Customize client support model & SLAs based upon a wide range of client sizes. • Advocate for client needs across Finance, Product, Platform, IT teams to remove client blockers, deliver more efficiently our clients, and improve client retention.

Paris, Fr

• Hired, onboarded & developed team of Customer Success Managers. • Coached team in delivering against client satisfaction & efficiency goals to support Criteo's self-service client base.• Provided supportive career evaluations, and facilitated professional development.• Maintained cross-functional relationships across leadership teams including IT, Finance, Product and more to ensure functional tools & systems for internal teams and blockers for clients were addressed.• Advocated for clients self-service & platform needs.

Paris, Fr

Paris, Fr

• Cultivated strong and productive relationships as the dedicated point of contact for a portfolio of Criteo brands and agencies.• Analyzed data to provide performance recommendations and negotiate budget increases. • Managed pipeline of upsell opportunities across existing and new Criteo products.• Acted as client advocate internally for clients needs and expectations for the Criteo relationship & product.

• Strategized, developed, launched, and expanded mobile marketing plans for client portfolio as primary point of contact• Generate clear insights from complex data to inform client decision making and influence marketing decisions• Cultivate strong client relationships• Manage campaign setup, launch, bids and budgets• Write ad creatives and complete performance analysis to determine strong messaging & targeting (test settings, audience targeting)• Monitor iTunes and/or Android Marketplace positioning• Implement process improvement alongside team and business growth internally

Burlington, Ma, Us

• Developed and maintained client relationships as the primary point of contact for accounts located globally. Managed all client initiatives, including contract inquiries, new broker connections, infrastructure installations, and testing needs.• Led infrastructure & network implementation projects. Coordinated project kickoff calls and recurring status calls.• Standardized and maintained internal processes to ensure accuracy of invoicing, technical support and client communications. Generated analysis for clients and Charles River Leadership team.• Drove process improvement initiatives by conceptualizing and testing new feature enhancements. Coordinated roll out of updates and educated FIX team on new features.

Bachelor Of Science (B.S.), Finance & International Management

Education record