As an IT Network Administrator, I work managing the IT needs of an insurance benefits plan.Key Achievements: -• Maintain computer networks and systems including software, mainframes, VPNs, routers, and other physical hardware.• Install and configure network equipment to update or fix hardware or software issues.• Update virus protection software to keep data and communications protected.• Monitor computer systems to improve network performance for computer systems and networks.• Communicate networking issues to other employees and management, especially in training new users.• Fix software and hardware configuration issues for users on-demand or from inspection of the systems.

• Fulfill customer orders in a timely manner following quality standards.• Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes.

Key Achievements: -• Plan recruitment events across the United States by utilizing GIS software.• Partnered with cross sectional teams to place events details and logistics on federal website.• Installed, administered, and troubleshot network security solutions. • Updated software with the latest security patches and ensured the proper defenses for each network resource. • Performed vulnerability and penetration test, identified, and defended against threats, and developed disaster recovery plans.

As a Project Manager/Guest Service Manager, I lead a team, while determining needs, finances, and scope of work to ensure all technical systems achieve customer satisfaction.Key Achievements: -• Managing guest needs and front desk operations, ensuring highest customer satisfaction.• Monitor staff performance, develop strategies and services to maximize productivity, and drive more revenue and profitability.• Resolve guests’ complaints, providing service replacements or payment refunds as needed.• Ensure the safety and security of all facilities and amenities, including inventories and stock supplies’ adequacy.• Hire and train staff in matters of professional conduct, while ensuring that there is always enough staff by organizing staffing schedules.• Led complete software migration and implementation of previous OnQ system to PEP.• Support daily operations by managing the daily account ledger in M3.• Forecasting for hotel occupancy.

As a Processing Analyst at TCS, I support customer needs and navigate through multiple technical systems to achieve customer satisfaction.Key Achievements: -• Communicates with customers regarding service requests or problems; documents, evaluates, and resolves customer's inquiries.• Works with other departments to complete customer requests as needed and minimize escalations.• Gains proficiency in various administration and automated workflow systems.

As Project Management Consultant at Annie E.Casey Foundation, I worked closely with Directors and screened potential business strategies and opportunities by identifying deal requirements and evaluating community based organization's resources.I also managed a team, providing mentoring and training to the members.Key Achievements :-- Prepared project management documents including Project Execution Plan, Project Instructions, Quality Plan, Management of Change Procedure and overall project schedule for $400k for juvenile justice reform.- Facilitated program transition from CBO to CBO, crafting continuity of operation plans entailing feasibility for the iteration, measure program effectiveness, design brief and project implementation.

• Enhanced sixteen national youth council members interested in strengthening their leadership and advocacy skills as emerging leaders of juvenile justice reform, who’s ages range from 18-25-year old’s.• Facilitate engaging meetings focused on juvenile justice reform involving council members and Juvenile Justice Strategy Group (JJSG) staff as well as the National Learn and Earn to Achieve Potential (LEAP) staff at its annual convening.• Developed opportunities for council members to strengthen their professional development and leadership skills through connections with national and local organizations and resources.• Analyzed and annually acquire $400k project budget, while acquired additional $200k for the organization to start new programing.• Led all logistics related to the council’s travel and accommodations to/from council meetings andconferences (e.g., travel via air and train, hotel accommodations, registration, meals).• Manage all logistics related to the council’s monthly phone calls and in-person meetings. This includes securing the meeting location/call logistics, developing the meeting objectives, outcomes, and full agenda, securing speakers, and preparing council members to participate.• Developed positive youth development approaches to the engagement of justice-involved youth and young adults and created opportunities for council members to strengthen their professional development and leadership skills through connections with national and local organizations and resources.• Investigated with the JJSG and council members to identify critical ways the Youth Advisory Council can.best inform AECF’s juvenile justice reform efforts.• Website administrator edits on WordPress and redesign.

Committed Board Member at the Family League of Baltimore for a commendable seven years, actively shaping the organization's trajectory. Focused on fundraising initiatives, I played a pivotal role in securing resources essential for sustaining and expanding our community-based programs. Additionally, my involvement extended to providing insightful feedback on program development and funding strategies, contributing to the overall success of initiatives aimed at enhancing the lives of individuals and families in Baltimore. It's been a fulfilling journey dedicated to making a positive impact on our community's well-being. As Member Board Of Directors at Family League of Baltimore, I conducted business analysis and analyzed business operations to find out areas for improvement.I also prepared reports with problem statements and solutions along with an implementation plan to be presented to senior management.Key Achievements :-- Developed session objectives, consulting with Chairman and 5 Board of Directors to facilitate planning and discussion sessions; defined communication framework, specially around youth engagement, to improve group enthusiasm and dependability- Collaborated in fundraising efforts, moral support, and Mayoral transition team planning- Inaugural 2015 Youth Leadership Award Recipient and host of the 25th Anniversary

As Community Advisory Board Co-Chair at Baltimore's Promise, I liaised between the strategic partners and senior management of the company as a key point-of-contact.In addition, I also organized the framework for recruitment of the community advisory board.Key Achievements :-- Facilitated development of cooperative agreements for BP and local Baltimore based community members; assisted development of business opportunities via public-private partnerships- Collaborated with Shantay McKinley, from the University of MD School of Social Work, presenting proposal to Board of Directors initiating community outreach program; implementing community educational initiative

As the Health Commissioner at Baltimore City Health Department, I was responsible for conducting qualitative as well as quantitative research and identifying market trends for optimum portfolio management.I also prepared concise reports for senior management with trends and recommendations, assisting in better asset management.Key Achievements :-- Swiftly pivot to emergency preparedness job duties during COVID response.- Analyzed responsiveness, morale, and overall work retention in the health department, studying correlation between scientific discovery and successful healthcare programs; determined metrics to deliver better care, satisfied staff, and equity overall the entire department.

As a Bunting Neighborhood Leadership Fellow at Johns Hopkins Urban Health Institute, I was able to learn how to be better at conducting qualitative and quantitative research for CBOs.Also conduct concise reports for program effectiveness.Key Achievements :-- Improved capacity for current role, while developing the outline for new business, and international business development.- Conducted market research for launch of potential technologies, preparing SWOT analysis in 4-member team; led PD interface for media and market launch, implementing product development with 25% reduced costs

As the inaugural Safe Streets Advisory Board Member in Baltimore for a dynamic two-year term, I played a pioneering role in shaping and guiding the organization's strategies to enhance community safety. My responsibilities encompassed providing strategic insights, fostering collaboration between community stakeholders, and advising on the implementation of evidence-based violence prevention programs. During this transformative period, I worked diligently to establish a foundation for the board's future endeavors, contributing to the creation of safer and more resilient neighborhoods in Baltimore. It was a privilege to be part of the initial stages of such a crucial initiative dedicated to fostering a secure environment for the community.• Provide advice to Board on Youth issues and how to engage more young people.• Presented at Fifth National Summit on Preventing Youth Violence.• Honored by the opportunity to publicly interview Valerie Garrett, senior advisor to President Obama.• Contributor to the current Health Department training on Trauma in communities.• Lead volunteer/event coordinator at NNHVIP Healing Justice Alliance Conference 2016 in Baltimore.

While I was working at Baltimore City Mayor's Office of Human Services as Grant Services Specialist II, I reviewed and prepared error-free client reports and presentation materials outlining optimum asset management strategies.In addition, I communicated DCF (discounted cash flow) model and valuation analysis to clients for business portfolio management.Key Achievements :-- Extended case management services to 150+ families, gathering additional resources relating to 4 communities; implemented directives by supervisory and training personnel, conducting surveys on childcare

• Provide advice to the mayor, city council and other state delegates regarding youth safety, activities and involvement. Provide recommendations based on opinions/concerns of youth leaders, activists, community leaders, and youth of communities around Baltimore.• Co-Curator of the “Their Voices Matter” Youth Platform & Partnership and Curator of “We Care Campout: to end youth homelessness” & “Wrap Your Hood AIDS Awareness Fashion Show”• Created/strengthen partnerships with other youth organizations and City agencies to address youth issues in Baltimore City.• Enhanced mentorship among Commissioners, advancing youth pathways within Baltimore City.• Increased funding and support over $50,000 over one year.• Completed all Press Releases, managed all social media accounts, updated website on government website. Prepared all media appearances, wrote scripts for radio, television, and made edits to newspaper articles of behalf of the BCYC.• Conduct reports analyzing city-wide youth needs, concerns, and wants in their respective districts.• Trained in Trauma Informed Care through Behavior Health Systems Baltimore will pilot youth train-the-trainers.

As a dedicated Contract Administrator at the State Highway Administration in Hanover, MD, I played a pivotal role in the efficient functioning of the Environmental Compliance Division for a rewarding two-year period. Responsible for processing invoices, managing contracts, and overseeing procurement needs, I ensured seamless operations within the division. My attention to detail and commitment to compliance standards contributed to the smooth execution of contractual obligations. Beyond the routine tasks, I actively engaged in fostering strong vendor relationships, streamlining processes, and implementing cost-effective measures. This experience not only honed my skills in contract management but also provided a comprehensive understanding of the intersection between environmental compliance and infrastructure development.As contract administrator at Maryland State Highway Administration, I managed quarterly technical and financial performance for 3 client-facing projects by monitoring and assessing daily operational efficacy as per contract targets.I also identified and executed business development and expansion strategies, collaborating with the Senior Manager.Key Achievements :-• Manage seven $5MM, track contract spending, contract expiration, and document MBE spending for SHA's Environmental Compliance Division.• Process state invoices in FMIS (procurement database) within a strict seven- day approval deadline.• Analysis of contract charges made on Prime consultant and Sub consultant Invoice.• Coordinated/reviewed discrepancies for fund adjustments or final dispositions for contracts or end of the year close out.• Initial procurement reviewer and contract monitor.• Reviewed contract proposals and issued Notice to Proceeds (NTP's) for signature from the Chief of the Division.

Throughout my high school to college transition, I embarked on a dynamic internship journey with Northrop Grumman. Over the summers, I engaged in innovative projects that went beyond the ordinary. From crafting intricate mock space stations to designing simulated airports, I embraced the challenge of building every facet—from website interfaces for ticket purchases to modeling aircraft with precise weight constraints. This immersive experience allowed me to dive into the complexities of day-to-day operations for both entities, offering a holistic view of the aerospace industry. It was more than just an internship; it was an opportunity to contribute to cutting-edge projects and develop a comprehensive understanding of the aerospace landscape. This experience not only fueled my passion for the field but also provided a solid foundation for my academic and professional journey.Engineering Intern, yearly projects presented to Executive Board. 2008 Project: Replica Space Station, was apart of a team to create a hovering craft with weight constraints and had the ability to send/receive info from sensors.2007 Project: Replica Airport, learn to fly model planes with additional weight from original design; added sensors to detect gps location of each plane; create website to purchase artificial airline tickets.

During my formative years in high school, I undertook a rewarding three-year internship with Randall & Sonnier Law Offices in Baltimore. This immersive experience provided me with invaluable insights into the legal profession. Under the guidance of seasoned professionals, I actively participated in legal research, document preparation, and client interactions. My role extended beyond routine tasks, allowing me to witness firsthand the complexities of the legal system and hone my skills in a real-world setting. This internship not only equipped me with practical legal knowledge but also instilled in me a deep appreciation for the intricacies of serving clients within the legal domain. It was a transformative period that laid the foundation for my continued journey in the legal field.