Kelsey Markham Email & Phone Number

Austin, Texas, United States

Walnut Creek, California

• Manage high value Enterprise License Agreement renewals for our most strategic SLED customers within the Central and West Coast regions.
• Leverage the renewal event to increase net new license attach rate by collaborating with the core account team to upsell VMware’s emerging technologies and adding new services.
• Establish relationships with cross functional departments such as license sales, global support, PSO to ensure alignment and to drive increased customer success and adoption.
• Compile and summarize various data sources and proactively work with both core account team and customers to drive high retention rates across renewals.
• Articulate extremely complex terms, conditions and price pressures related to associated Enterprise License Agreement to ensure full understanding in agreement of current state.

Austin, Texas Area

• Responsible for driving sub $100K business, and meeting or exceeding quota goals, in Connecticut and Massachusetts for public sector accounts (K-12s and State/Local Government).
• Responsible for all duties from prospecting to working with channel partners and local VARs to identify and establish relationships with new business prospects and maintain relationships with existing customers.
• Manage and maintain accurate details on accounts, pipeline and forecast utilizing Salesforce.
• Articulate the full range of VMware technologies, products, and services while identifying how these products and services align with customer’s needs.
• Collaborate with field team (Account Executive, Specialists, and Systems Engineer) to strategically identify top target accounts and build campaigns geared towards specific verticals.

Austin, Texas Area

• Generate prospects in the SLED Strategic East segment by conducting meetings with current and potential customers to discover new opportunities and build relationships
• Engage with customers to better align business needs with solutions and develop tele-qualified leads
• Document customer communication in Salesforce.com
• Act as liaison and connect customers with internal resources, including Account Managers, Specialists and Systems Engineers
• Maintain a prescribed cadence of out-bound activity
• Maintain close communication with Inside Account Managers to support specific campaigns in particular territories

San Marcos, TX

• Provided general assistance to customers and assisted with inventory and cashier duties
• Delivered knowledge on products to customers based on their needs and desires
• Strengthened my customer relationships by contacting them to follow up on purchases, suggest new merchandise, and remind them of upcoming events
• In addition, I actively participated in store meetings/trainings and coordinated with other departments regarding our products

Bachelor Of Business Administration (Bba), Marketing

Education record