Kelsey Matson Email & Phone Number

Client Services Third-Shift

ESSENTIAL FUNCTIONS: • Focus is on the daily calendar with more focus on longer range planning. May manage leader's personal calendar. May ask for direction on some calendar and meeting preparation elements. May recommend travel options before booking. Coordinates travel plans for leader(s) and team. • Usually screens communications for action items and due dates, bringing key items to the leader's attention. Initiates necessary actions (e.g. follow-ups, prioritizations, action required, etc.). Prints large attachments for ease of reading and documentation. Prepares replies as assigned. Seeks guidance on the reply to some emails. Responds to emails as directed. • Provides assistance with office procedures or processes that help the team be more productive and efficient. • Monitors departmental expenses, processes expense reports in a timely manner and monitors expense reports submitted by leader and staff for proper reporting. BCR line item research. Quality checks invoices/accounts payable. Inputs travel expense and other expenses for payment; reviews and passes to office budget coordinator. Lower level financial impact.• May take on an informal administrative subject matter expert role within the department for other administrative assistants and provides support. • Keeps current with Nationwide procedure changes, HR policy changes, business environment, etc. that impact department level plans.• May participate in special projects.• Performs other duties as assigned.QUALIFICATIONS:Demonstrated initiative and decision-making skills in order to evaluate, recommend, and implement solutions to office workflow problems. Organizational skills for work management. Verbal and written communication skills to correspond and interact with leaders, associates, customers, vendors and other contacts. Ability to proofread own work and work of others for format and accuracy. Intermediate mathematical and calculation skills.

Columbus, Ohio Area

Columbus, Ohio Area

ESSENTIAL FUNCTIONS:• Provides first line customer service contact for claims reporting activity. Utilizes Claims Call Center Best Practices in all activities.• Creates loss reports by securing information from policyholders, claimants, agents, or other parties. Establishes the claim master record by direct entry of claim data via computerized claims systems. Takes manual loss reports, as necessary.• Verifies coverage under various policies or policy provisions based on variances of line of state, jurisdiction and regulatory requirement.• After taking NOL, makes direct assignments to inside or field claims adjustment personnel. While remaining on-line, connects claimant/policyholder directly to inside/field claims representative.• Refers claimants and policyholders to Blue Ribbon Repair Shops or schedules drive-in appointments as appropriate.• Refers inquiries from policyholders, claimants, and others to the appropriate adjustment personnel.• Maintains, records and report information as requiredQUALIFICATIONS: Skills/Competencies: Oral and written communication skills needed to interact effectively with policyholders, claimants, and agents. Ability to make decisions regarding claim assignments and policy coverage’s, and set work priorities. Ability to efficiently operate personal computer and related claims and business software. Some positions provide service primarily for customers speaking a language other than English. These positions may require skills specific to the language and culture, including bilingual skills.

Columbus, Ohio Area

ESSENTIAL FUNCTIONS:• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms• Scheduling and confirming appointments• Placing outbound calls for follow-ups and reaching out to prospective clients• Presenting and explaining fees, including processing payments• Recommending, selecting, and obtaining products and services, including prescriptions• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)• Managing medical records, charts, reports and correspondenceQUALIFICATIONS:• At least one year of proven past experience helping customers• High School Diploma/GED or equivalent• Excellent listening and communication skills• Compassion for pets and people—as well as awareness and understanding of others’ reactions• Proven decision-making skills to choose the most appropriate course of action• The ability to integrate new information into problem-solving• Proficiency in Microsoft Office• Willingness to work non-traditional hours, including nights, weekends and holidays• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Cumberland, Oh